|reply to mkaishar |
Re: Poor experiences with the new Megapath company
Update... MegaPath 10x10 EoC has been down for almost 24 hours and no one can or wants to resolve the issue.
Support tells me that we have to wait until Monday morning for the billing the department to reprovision the circuits, yet they say it is not a billing issue and we are paid up to date.
Second problem...we've been paying for 10x10 service for almost a year which is supposed to be 7 circuits, yet when they did the install they only connected 5 circuits and only providing us with 7.5/7.5 service.
Only by chance when contacting support did I find out that Megapath has been defrauding us, I bet you if we were defrauded there are probably many other customers with the same issues.
At the same time our backup Speakeasy 10/1 DSL has been down for a few days but has since been restored.
Haha...they claim 99.99% uptime on their site...what a joke.
So I am talking to support now and the operations manager decided that his weekend is more important than getting off his a$$ and just re-enabling our service...so now technically we are up, but are being blocked from passing traffic through because of this dumba$$ who just has to re-enable our accounts.
What a story, support's hands are tied...because Megapath management does not trust them enough to resolve issues in a timely manner when customers are down.
RUN AWAY FROM SPEAKEASY/COVAD/MEGAPATH...DO NOT BE FOOLED BY THEIR SLICK SALES!
TERRIBLE ISP, TERRIBLE SERVICE, TERRIBLE SUPPORT INTERFACE, TERRIBLE ALL AROUND.