Reviews:
 ·Verizon Online DSL
 ·ooma
1 edit | so, it's not just me wow, i thought i was having a hard time with verizon dsl (see my review »Review of Verizon Online DSL by postjosh). i'm very impressed with how well you documented your ordeal. a few thoughts...
i now start my customer support process by posting to the verizon direct forum here. i then report back to the forum what the phone support people did to follow up. this seems to help.
i'm wondering what's going on with the pricing. i was told less than a month ago that the $45/mo was for no contract but that if i signed up for a year, they would do $35. it sounds like they're not offering that to you. maybe you need to ask again or maybe they are phasing it out. it may be regional. i'm in nyc. i hope i can still get it, if they fix my problem. they already reneged on the $27 for life deal with me. i had the pots billed separately from the dsl but they claimed that by cancelling pots i was changing my service and my lifetime contract was cancelled. i think that's bull but what am i going to do, get a lawyer?
i haven't seen any evidence of them intentionally lowering my sync speed. i think my speed issue is the result of their network issues. they provide advertised speed in my office consistently.
also, why is that the techs ask you to test my using speedtest.net? that makes no sense to me. shouldn't the first thing they look at be the sync speed listed on your modem's home page (192.168.1.1)?
it's clear to me that verizon is no longer interested in dsl. they are pushing fios like crazy and i may have no choice but to give in and pay the higher fees to get decent broadband.
again, sorry for your pain and thanks for logging it so carefully.
- josh |
|
|
|
 dataicePremium
join:2002-10-27
Crisfield, MD
·Verizon Online DSL
 ·AT&T Wireless Br..
·Verizon Broadban..
·Verizon Wireless..
 ·Comcast Formerl..
| Yep, that's exactly the issue. Verizon no longer cares about copper POTS and DSL. They are putting all of their resources into FIOS and wireless, while letting the copper plant die a slow and painful death. That leaves us stuck with sub-par service. At one time Verizon DSL was rock solid. I could count on one hand how many service issues I had in an entire year. Now I am having issues at least two to three times a month. This was the very reason I left cable because of the constant issues. Our cable provider in this area is Charter Communications, and you would only use them as a last resort. So that leaves me with Verizon DSL or 3G wireless from Verizon or AT&T with it's 10 GB caps, and $10 per GB overages.
FIOS isn't an option for me and it will probably never be. I live in rural southeastern MD and the chances of them rolling out FIOS in this area of the state is slim to none. I wouldn't be a bit surprised to see them sell off my area to a regional player like they have been doing up north in the New England area. I've had several field techs at Verizon tell me that corporate just isn't spending the money anymore on the copper plant and the only thing techs can do is do patch jobs and basically put band aids on the problem. No money is being spent on true upgrades or proper maintenance. |
|
Reviews:
·Verizon Online DSL
·ooma
| just to let you know... i posted to the verizon direct forum last week about my upload speed issues. they set up a ticket for me on the 18th. i received a voicemail last night (aug 21st) saying that the problem had been corrected. not bad, considering that verizon has been out on strike. anyhow, the problem does seem to be fixed. my upload speed been upped to the advertised maximum. i will wait a week and then try to get a contract if it still working properly. so it seems that at least in big cities they are making some attempt to maintain their dsl service.
3358 Kbps / 863 Kbps on the modem w/ fastpath
2830 Kbps/ 710 Kbps & 35 ms ping w/ qos at speedtest.net |
|
dataicePremium
join:2002-10-27
Crisfield, MD | Congrats on getting your upstream increased. I may try again to get under a contract in a week or two once the workers get back from the strike and get ahead on the back log of issues. |
|
Reviews:
·Verizon Online DSL
·ooma
| they're still offering the contract at least online. i don't know what the asterisk about taxes is about. there have never been any on my past internet bills. i think that they just automatically put that on the bottom of everybody's bill. |
|
dataicePremium
join:2002-10-27
Crisfield, MD Reviews:
·Verizon Online DSL
·AT&T Wireless Br..
·Verizon Broadban..
·Verizon Wireless..
·Comcast Formerl..
| I just checked online and I'm not seeing that offer that you posted. I don't know if that's because you're in NY and I'm in MD. Maybe it's a regional thing. The cheapest plan they had for me was $44.99 a month for Regional Essentials POTS with 3 Mbps DSL, or $59.99 for Freedom Essentials and 3 Mbps DSL plus taxes and fees. For dry loop the online ordering system wouldn't let me get on a contract, only month to month at my current $44.99 a month. |
|
