VOIP etc > Voice Over IP - VOIP > VOIP Tech Chat > When will voip.ms add the '1' option to simultaneous ring?

reply to OZO

Re: When will voip.ms add the '1' option to simultaneous ring?

First of all, MartinM thank you for your reply.

From your post I'm getting the impression that "Call Hunting" is just a new and more flexible way to configure ringing group. It offers additional options:
1. play a specific recording to your caller before the hunting takes place
2. play music on hold instead of the ring tone
3. ring the members of the ringing group in the order I specify, or randomly
4. option to have to Press 1 to take the call so prevent mailboxes to steal your call

Here is my perspective on those options:
1. Options 1 and 2 put a toll on caller by immediately answering the call with IVR. In this case caller doesn't have a choice, but start paying for the call. I hope the options 1 and 2 are optional indeed (sorry for tautology). And if I turn them off, caller will hear a common dial tone (and will not be charged for a call) until the call will be eventually terminated.

2. Option 3 seems very useful and powerful, if properly implemented. I hope that you'll offer users a way to create a "ringing plan", where users can put members of the group in order of ringing and specify time frames and/or other conditions. For example (based on your ringing group):

 0 sec: Member 1 (24 sec), Member 4 (24 sec)
10 sec: Member 5 (5 sec), if not - then:
        Member 3 (10 sec)
15 sec: Member 2 (15 sec)
20 sec: voicemail
 

Recording and MOH are indeed optional hence why I referred to them as options. Ringing time will indeed be in seconds.

Hunting is not just a more fancy ring group, it actually follow an order determined by you and stop to the member that answers the call or falls to the failover or voicemail depending on how you configured your DID at the end of the dial plan.

Random order will be an option for users who don't want the hassle do go through the creation of a Queue (lots of options in there) and want simple random ringing. It was added based on the feedback of the customer base.
--
Martin - VoIP.ms

reply to MartinM

reply to Zatch
Here is a cheaper and immediate solution for you:

1. Become a user of Voxox which is totally free of charge.
2. Once you are a user, log into your account from home page, under My Account tab, My Services sub-tab, get an iNum which also is free of charge.
3. After getting a free iNum, click Settings tab, under My Phones sub-tab, click Add New Number button to add your mobile phone number then click Save button and then check Find Me and check Call Numbers Simultaneously both options. This Find Me and Call Numbers Simultaneously service is also free of charge for almost all telephone numbers in Canada and United States.
4. Since all iNums automatically have a SIP URI in the format of 8835100xxxxxxxx@inum.net, you can configure your DID with VoIP.ms to have it simultaneously ring Voxox iNum DID via iNum SIP URI which will be cheaper than via PSTN. Voxox will ring your mobile phone simultaneously, and you will have to press 1 to connect call. You will also be presented with other options such as call recording and dead-end the callers by letting you to press different number.

Herein above-mentioned method actually will work for all VoIP DIDs for free. For those DIDs can be forwarded via SIP URI such as free DIDs from IPKall and IPComms (Last time I checked, IPComms had trouble reaching iNum.net SIP URI), simply forward via iNum SIP URI to Voxox for simultaneously ringing of mobile phone(s). For other DIDs require registration such as free DIDs from sipgate one, free hosting PBX service like one offers by PBXes can do the registration and ringing Voxox via iNum SIP URI and consequently simultaneously ringing of mobile phone(s).

reply to Zatch
I've been patiently waiting for this feature for quite some time now, perhaps almost two years.

I'm merely interested in the press 1 or some button to accept the call.

I've been reviewing my primus bills and just hate the monthly fees that I've been paying them instead of inexpensive fees from voip.ms.

Can't wait for the feature to port my main line over.

reply to pinky321

reply to MartinM

reply to Zatch
Port has been completed to VOIP.MS. Patiently waiting.

reply to Zatch
How about a callback service for call queues? I.e. if hold times are too long, the person calling has an option of pressing 1 to request a call back. The system then prompts the person calling to dial the phone number they can be reached at and the system would automatically send an email with that phone number and timestamp of the call.

reply to MartinM

Hi MartinM. Could you provide an update on this item?

reply to Zatch
I'm also anxiously awaiting an update to this question. It seems like this feature has been in testing for a long time now.

Any news on this? I could really use a Simulring + Press 1 to answer feature soon. Actually, I'd prefer the Google Voice way.

From what I can tell, if you specify your forwarding phone in GV as mobile and when your cell rings and you answer RIGHT AWAY, you get prompted to Press 1 to answer, if you wait a few seconds and then answer, you don't get a prompt to Press 1.

That's exactly what I would like, a time sensitive Press 1 feature, not always enabled and not always disabled. From what I can tell, GV is the only one that has this, am I correct in that assumption?

I believe Anveo added this feature a couple of months ago, in response to a customer suggestion.

reply to Madwand

reply to BinaryTB

reply to Mango