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braynes
Premium
join:2005-03-14
Waterville, ME
Reviews:
·Great Works Inte..

1 edit

increase your Internet speed

Good morning

Congrats to any of gwi's consumers who got a speed increase.

"Dear GWI Customer,
Recently, we sent a note to thank you for your business and let you know that as a token of our appreciation for your continued support, we would increase your Internet speed at no additional cost sometime between July 1 and August 31, 2011. We also promised to let you know by email when your connection had been upgraded.
As promised, this email is to let you know that your upgrade is complete and you should now be enjoying faster speeds. There is absolutely no catch, no gimmick, and nothing for you to do or remember - just enjoy a faster connection on us!
Please bear in mind that the actual performance of your new faster connection will vary according to how far your home is from GWI's equipment in your local telephone company central office. If you have any questions at all, please take a look at this press release on our web site or call 1-866-494-2020.
Thanks for being a GWI customer and for supporting Maine businesses.
Sincerely,"

Can we have a poll to see who did and who did not?Say As A fact many people (very many) will get no speed increase, so shotgunning this "SPEED INCREASE) congrats to myself and all of them is like rubbing salt into the wound.Also could people post what if any speed increase they might have got?
thanks
Bruce

Edit to include stupid email.bar


astokes

join:2000-08-11
Bangor, ME

I was already at max sync for my line so no change for me, i`m happy with my 16.5 meg sync though.



braynes
Premium
join:2005-03-14
Waterville, ME
Reviews:
·Great Works Inte..

said by astokes:

I was already at max sync for my line so no change for me, i`m happy with my 16.5 meg sync though.

Well hear is the best,I get, suppose to be going from 7 to 20meg this is what I get. Could People please post there Speed test and get an idea of the new speeds.
Thanks Bruce

edit to add speed test.


jgraback

join:2011-07-25
Portland, ME

reply to braynes
From Portland, ME: My service got bumped up from 3 Mbps to 7 Mbps; my actual measured speed went from just about 3 Mpbs to around 6 Mbps (it varies by a tenth or two either way). I'm about a mile from the main TelCo switching station in downtown Portland, and seem to have a good, reliable connection.

After optimizing the RWIN setting in Windows XP for the faster speed, my maximum file download speed seems to be just over 700 KB/sec. from servers that can support it (not many); average is more in the 300 to 500 KB/sec. range. For what I'm paying, I'm happy! But with DSL, being located right downtown definitely helps.



astokes

join:2000-08-11
Bangor, ME

reply to braynes
The speedtest you used isnt the best, its flash for a start, its also located in Chicago. Best off using speedtest.net and using a local sever. Added tests to Portland and Bangor server.





braynes
Premium
join:2005-03-14
Waterville, ME
Reviews:
·Great Works Inte..

1 edit

»www.speedtest.net/result/1439775984.png

This is the best it will do, as a point of intrust testing a unit that is a few rr apart then the dslam is not a valid test, in the real world we go to sites not tests that not in gwi office.

Glad you like them so much worked there long?
bruce

edit to show the speed test that appears to be magic to some of the fans.



astokes

join:2000-08-11
Bangor, ME

Real world tests for me are fine, and no I dont work for GWI wish I did though lol. All I care about in a connection is stability, speed and price. I recently came back to GWI from RR as cable in my area is awful.

I use speedtest.net because its the most local to me, its common knowledge that with any connection with distance comes latency and with increased latency comes a drop off in speed. So to get your connections fastest possible speed you need the closest speedtest which to me is the Bangor server on speedtest.net.

Now as far as your below par speeds can you post your modem stats on here so we can take a look at the attenuation and noise margins? It will give us a good look at to whats going on with your line and will give you something to work with when you contact tech support.



kmk

@gwi.net

reply to braynes




I was hopping for at least 10... 15 would have been nice. Oh well, Ill just drop down to the 7Mbps tier and save a few bucks.

gcadorette

join:2011-07-11
Biddeford, ME

reply to astokes
GWI Customers,
Thank you for your feedback about the speed upgrade we completed in your area. Many of our customers are enjoying a faster speed, post upgrade, as a result. In areas of Maine, where we provide service, greater than 80% of internet customers are now enjoying a higher speed - some are experiencing slightly higher speeds while others are seeing much greater speeds. As you alluded to, the distance from the central office plays a very important role in the speed that the line is able to attain.

If you have any questions or concerns about your speed or service, please don't hesitate to call Technical Support on 866 494-2020.

As always, we appreciate your business.

Guy Cadorette
Customer Support Manager
GWI



braynes
Premium
join:2005-03-14
Waterville, ME
Reviews:
·Great Works Inte..

reply to astokes
"Now as far as your below par speeds can you post your modem stats on here so we can take a look at the attenuation and noise margins? It will give us a good look at to whats going on with your line and will give you something to work with when you contact tech support."

Support is like the old "take two aspirin and call me in the morning"

They say my pair(cable pair) is crap,they have changed it but maintain crap. The splice closure is open at one end (see pic in other post) fairpoint says so what,still at my specs and distance according to asdl2+ stranded I should be doing better but over 2 years ans still no improvement,I now use dsl as a back up and cable for normal use.I'll post my specs for you.
bruce

ADSL Line State: Showtime
Downstream: 5963 Kbps
Upstream: 1003 Kbps
Mode: ADSL2PlusAuto
Transmit Power: 12.3 dB
ADSL Link UP Time: 1 day 2 hour 50 min 44 sec
Operational Mode: ADSL2+

Item Downstream Upstream
SNR Margin 7.65 dB 7.0 dB
Line Attenuation 55.5 dB 26.0 dB
CRC Errors 0 0
FEC Errors 0 0
HEC Errors 0 0

Bit Rate 5963 Kbps 1003 Kbps
Cell Rate 14065 2367
SNR Margin 7.50 dB 7.0 dB
Line Attenuation 55.5 dB 26.0 dB
Fast Interleaved Fast Interleaved
CRC Errors 0 0 0 0
FEC Errors 0 0 0 0
HEC Errors 0 0 0 0
NCD Errors 0 0 0 0
OCD Errors 0 0 0 0



astokes

join:2000-08-11
Bangor, ME

Looking at your line stats you are quite a distance from the CO. Going by your attenuation you are lucky to be syncing as high as you do, if you had those stats on Fairpoint they would give you 3meg Max. Are there any remote terminals closer than the CO to you? Fairpont really need to clean your line up.
Good luck.



braynes
Premium
join:2005-03-14
Waterville, ME
Reviews:
·Great Works Inte..

reply to gcadorette

said by gcadorette:

GWI Customers,
Thank you for your feedback about the speed upgrade we completed in your area. Many of our customers are enjoying a faster speed, post upgrade, as a result. In areas of Maine, where we provide service, greater than 80% of internet customers are now enjoying a higher speed - some are experiencing slightly higher speeds while others are seeing much greater speeds. As you alluded to, the distance from the central office plays a very important role in the speed that the line is able to attain.

If you have any questions or concerns about your speed or service, please don't hesitate to call Technical Support on 866 494-2020.

As always, we appreciate your business.

Guy Cadorette
Customer Support Manager
GWI

Would that 80% be in Portland and Bangor? as the 25 or 30 people I have spoken have not seen and great increase, and I would like perhaps to see some one list the Magic 20Mg speed,on a real test, not on that goes from my modem to you test circuit, I like everyone of you costumers go to sites that are on other networks so test to teal city's in varies places give a real world speed not that PHONY up to speed defalcation.I will say you must have a good sense of humor.
Bruce


braynes
Premium
join:2005-03-14
Waterville, ME

reply to braynes
Well lets get back to the Question at hand would people please post there old and new speeds.The more the that post will give us an idea where the speed are ok and where speeds needs to be cleaned up
thanks
Bruce


ElJay

join:2004-03-17
Reviews:
·Great Works Inte..

reply to braynes








about 9000ft from CO

My connection is about 1mbps or so faster than it was before. I think my line previously had been set to sync at a lower rate since at one point I was having problems with the modem losing sync. I've since retired the problematic Westell 6100 modem and replaced it with a Zoom 5715 and it's very stable. Another issue with the Westell was that it frequently dropped when there was lightning within about 25 miles or so... Ridiculous.


braynes
Premium
join:2005-03-14
Waterville, ME

I have a zoom as well, Before that I used D-link never had any luck with there modems, but yes the zoom is great, Mine is an ADSL XV6, I have not use a isp modem and I went on cable in 92,than was a dlink back then.

Bruce


xQuestx

join:2001-05-15
Bar Harbor, ME

Bar Harbor got upgraded today, went from 11 to almost 15.5!!



mhochman

@gwi.net

Was provisioned for 10 in Bar Harbor, got almost 10 most of the time, Now getting 13-15. I can live with that.



louiesplace

@gwi.net

reply to braynes



braynes
Premium
join:2005-03-14
Waterville, ME
Reviews:
·Great Works Inte..

1 edit

reply to braynes
this is about as good as I get, Yet I still get charged for the hsi rate, such a crappy place .
Bruce



edit to switch to cable to show difference.
bruce


louiesplace7

join:2005-09-09
Houlton, ME

1 edit

reply to braynes


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