reply to Dest
Re: BS they are fine agreed. i never have a surprise bill, overage, anything ever. everything has always been as advertised, and any changes i make online/phone/in-person, are always taken care of. which again, leads me to the fact there are never any surprises.
a lot of the time i do get someone who does not speak english as their first language, but the person is clear and fluent, and very easy to understand.