reply to jseymour
Re: "AT&T" vs. Sprint and VZ I haven't had any 'great' customer service, but I will agree with your opinion on Sprint. I have Sprint for work - the only CS issue that I had was migrating my line from Nextel over to Sprint. It took a few hours, and 4 reps.
AT&T - they haven't been 'great', but they haven't screwed me either.
bad: 'Authorized Agent' store in Porter Ranch, CA attempted to make me pay full price to migrate over from AT&T Wireless to Cingular (back in the day) or have my service cut.
good: AT&T Wireless service reps - they fixed my 'North America package', and once - due to their mistake, refunded me the cost of 2 months of it.
good: AT&TM gave me the 'unlimited iPhone data package' on my wife's line (never had data plan before).
VZW: Its been 10 years - and I haven't looked back. Everything from their Agent store selling me phone that was already registered to dropped calls R us to billing errors (often). In the end, the final straw was waiting 2 hours (Porter Ranch corp VZW) for a new phone, only to get home and be told that I'd have to bring it back. It got worse when I cancelled it next day (contract was up), and VZW kept billing me, and attempted collections stating that they didn't have a cancellation (I had my copy - but they wouldn't accept it). After a warning about having an attorney + BBB on their case, they stopped.
I agree jseymore, AT&T Wireless was a better company before SBC acquired them.