1 edit | Prime Time Lag Again Since Tuesday my connection is experiencing prime time lag spikes, it has been a rock solid 3 meg connection 24hrs a day for the last year and four months since I last had this issue. It was a four month process to get it corrected then. My area was over allocated bandwidth then and new equipment solved the problem. I have PMed Windstream and they said they are investigating our area due to a lot of calls. I wanted to post some pics of the activity to show what is happening. You can see that it may be stable for a time, then gets real bad, then is intermittent, hope this helps. |
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| 10/13/11, six weeks later. Connection has been solid but now back to evening lag and high ping, jitter. |
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 WindstreamPremium,VIP
join:2009-03-31
Twinsburg, OH
kudos:28 | Please post your account information in » Windstream Direct so that I can investigate your issue.
Aaron
Senior Support Specialist
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We're here to help! wci.broadbandhelp@windstream.com |
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| sent PM, her is an example of the jitter and packet loss over last two nights, ping are usually not over 43ms. |
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| 11-10-11 10:20pm and back to log and jitter |
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| Wednesday night 11/16 activity, lag has returned. |
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| reply to ClaNof1Death
Tuesday 11-22-11, intermittent lag and jitter after a few good nights |
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WindstreamPremium,VIP
join:2009-03-31
Twinsburg, OH
kudos:28 | I wanted to let you know that we are investigating your issue and working to confirm the information the technician gave you. Mellisa will follow up with details as they become available.
Aaron
Specialist II
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We're here to help! wci.broadbandhelp@windstream.com |
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| thanks Aaron, but the canned reply I got was that once again, nothing found. As you can see the obvious over allocation continues in the PM. As you can see, nothing wrong on my end. Please look again. |
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WindstreamPremium,VIP
join:2009-03-31
Twinsburg, OH
kudos:28 | PM sent to you.
We have done quite a bit of investigating today and think we may have found something that would be an impact to you. Once I have more specifics I will get back to you and let you know what we have found. I should have another update this afternoon.
Melissa/Aaron
Specialist II
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We're here to help! wci.broadbandhelp@windstream.com |
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| Any Word?, more of the same |
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1 edit | No response from previous post promised be the next afternoon, until a month later that I ask for an update, and I get a promise of a DSLAM upgrade TWO MONTHS LATER at the end of March. So more of the same latency for me and my Neighbors. |
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| Sunday evening at 5:30 pm and this is what I get out of a 3 meg service. |
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