NO, playing games is their business, even when as adults, they refuse to admit it. The entire system is set up around the idea that a % of customers will not jump through all the hoops and that will result in income that is not contested. This is the new 21 century business model.
Your only hope is to continue until they decide that your calls are costing them more than they are getting from you. I suggest wasting as much of their time as you can and continue to push the issue up with multiple points of contact. Multiple points of continuous contact mean multiple people spending time on the exact same issue.
Sorry you have had so much trouble, but you will have to be a bulldog to get this fixed--
Clouds in my coffee...