| We are experiencing the same in Hermantown MN, I pay for Max service, lose internet on the average of every other day (several times on the day) and have been told that they can downgrade me. When downgraded I connect at 1 - 4 on download and with the max service I receive 5 - 8 on the download on a good day. Even with the max I often have to view my gmail as html (for slower connections) and my router shows the ds light as amber (narrowband connection). The best suggestion I have for you is to leave if you have dsl in your area or try to get them removed as the provider in your area by contact the Cable Commission contact within your city's Utilities Commission. Their wonderful solution is to call in every time the internet goes out for a 1 day credit, half the time I call I get the message, We are experiencing an outage in your area, if you would like to speak to a representative, try your call later. Such wonderful customer service huh? |
