My DSL that wasn't working before was upgraded last month by having them switch it over to a new fiber network that was just installed and now the speed is really great in most cases. Speed.io shows 18mb download speed and 36ms ping times. However, while a lot of things have been speeded up a lot of web sites are now slow to load or can't be opened at all. If I try to see what's on sale at Frys this week it just sits there with a blank white screen and nothing happens for several minutes then if will finally display the web page or time out if it took too long. I did a Tracert to www.frys.com and all the hops took only 21-45ms. Some other web sites work like that too but others pop right up with no delay. HD videos play just fine on Netflix too so how can some web sites be so slow?
Is this an intermittent problem or is all the time. If its intermittent, I have this same problem since my Dslam was upgraded to fiber in January. When I run a traceroute during this problem I get well north of 2000ms on the hop between the dslam and the central office.
Calling tech support on this is useless. It use to be the hop was spiking at 200ms but it has obviously gotten worse since January. Had a tech out a few months ago, ran a traceroute on his laptop and saw the same problem. He said that he would contact a higher network support to look into this but nothing happened after this. Since then I have a collection of traceroutes detailing this problem but nobody wants to put the time into this.
Bringing up a traceroute result on the phone is about as useful as banging your head against the door. "Your speed is fine sir, I see that your currently getting 10.6mbps." I never said anything about the speed of my connection, I asked about high latency between point A and point B".
I know by now somewhere on my customer record whenever I call in, a pop up happens telling the rep that "this is a crazy man and makes up fake problems to get attention. Do not waste your time with this fool. Try to get off phone as fast as possible."
reply to ArizonaSteve Not all websites are created equal.
I tried frys and it took 15 seconds before the page populated and 5 more seconds before the progress bar cleared. Netflix page loaded in 5 seconds. Newegg loaded in 3 seconds. Qwest.com loaded in 5 seconds.
All you have done is eliminate your slower connection it doesn't make every web site load faster.
When I had comcast they had member pages. When I got my domain and host, I put the exact same files on that and the page loaded 10 times faster.
Your speedtest, traces and Netflix shows there is no problem with the DSL line.
reply to ArizonaSteve I can also say that I have seen some websites that seem slow to send the data down (talking just web browsing). I have the 20/5 plan
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