reply to ArizonaSteve
Re: How can downloads be slow on fiber? Is this an intermittent problem or is all the time. If its intermittent, I have this same problem since my Dslam was upgraded to fiber in January. When I run a traceroute during this problem I get well north of 2000ms on the hop between the dslam and the central office.
Calling tech support on this is useless. It use to be the hop was spiking at 200ms but it has obviously gotten worse since January. Had a tech out a few months ago, ran a traceroute on his laptop and saw the same problem. He said that he would contact a higher network support to look into this but nothing happened after this. Since then I have a collection of traceroutes detailing this problem but nobody wants to put the time into this.
Bringing up a traceroute result on the phone is about as useful as banging your head against the door. "Your speed is fine sir, I see that your currently getting 10.6mbps." I never said anything about the speed of my connection, I asked about high latency between point A and point B".
I know by now somewhere on my customer record whenever I call in, a pop up happens telling the rep that "this is a crazy man and makes up fake problems to get attention. Do not waste your time with this fool. Try to get off phone as fast as possible."
So good luck with your problem.