| DNS Lookup Issues I have been receiving frequent DNS Lookup Issues and frequent disconnects on my Qwest line over the past couple of weeks. Could anybody tell me if my stats from my modem and router look correct or if I need to call Quest. I appreciate any help that is given.
Modem: Actiontec GT701D
WAN IP Address: 67.5.155.7
Subnet Mask: 255.255.255.255
Gateway IP Address: 207.225.84.233
DNS Address #1: 205.17.3.25
DNS Address #2: 205.17.2.35
PPP Status
Session Time: 340 hours 55min 18sec
Packets Sent: 8171098
Packets Received: 12857808
Dsl Services
DSL Status
VPI: 0
VCI: 32
DSL Mode Setting: MMODE
DSL Negotiated Mode: T1.413
Connection Status: Showtime
Speed (down/up): 1536 / 704 kbps
ATM QoS class: UBR
Near End CRC Errors : 12534/0
Far End CRC Errors : 12/0
Near End CRC(Within last 30 mins) : 0/0
Far End CRC(Within last 30 mins) : 0/0
Near End RS FEC : 3263252/0
Far End RS FEC : 18833/0
Near End FEC(Within last 30 mins) : 0/0
Far End FEC(Within last 30 mins) : 0/0
Discarded Packets(Within last 30 mins): 0
SNR Margin (Downstream/Upstream): 1/6
Attenuation (Downstream/Upstream): 61/31
Router: Netgear: WNDR3400
IP Address 192.168.0.2
DHCP: FixedIP
IP Subnet Mask: 255.255.255.0
DNS Server: 192.168.0.1
38.8.82.2
Port: WAN
Status: 100m/Full
TxPkts: 9926277
RxPkts: 17474370
Collisions: 0
Tx B/s: 181
Rx B/s : 1191
Uptime: 20 days 02:48:46
Routing Table
Destination Net mask Gateway
207.225.84.233 255.255.255.255 0.0.0.0
192.168.0.0 255.255.255.0 0.0.0.0
239.0.0.0 255.0.0.0 0.0.0.0
0.0.0.0 0.0.0.0 207.225.84.233
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| said by Raproduction :SNR Margin (Downstream/Upstream): 1/6
Attenuation (Downstream/Upstream): 61/31
Haven't seen line stats that bad in a long time, I think its time you call qwest to get a tech out to look at your line. You want a high SNR and low Attenuation values, and unfortunately you have the opposite. |
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| reply to Raproduction
I don't see the distance there, do you know how far it is to the C.O.? If it's over 20,000 ft. like mine was there is no hope of getting it to work. |
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| Do you mean the company office location?? |
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| Just Reset the Statistics to get a better Idea of what is happening over time. So Now the modem has been up for 5 hours 24min 13 sec
Packets sent: 45296
Packets Received: 41036
Near End CRC Errors : 4/0
Far End CRC Errors : 24/0
Near End RS FEC : 78540/0
Far End RS FEC : 1273/0
SNR Margin (Downstream/Upstream): 1/6
Attenuation (Downstream/Upstream): 21/31 |
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| reply to Raproduction
No, not necessarily. You need to know the length of your phone line from your house to the phone company central office where the line terminates. DSL will only work over a short distance and starts to fail if the line is over 20,000 feet. Some modems will show the distance but if your's doesn't you can ask the tech to put his Fluke meter on the line next time he comes out to your house and check the distance. The readings you are getting seem to indicate a line that's excessively long but it could have faults that need to be fixed. If the distance is over 20k feet you can forget having it work and switch to cable or 3G. If the distance is too great you could try requesting the phone co. connect your line to something closer, if they have anything. The length of my line was 21,600 feet originally and DSL wouldn't work even at 640k and I couldn't use it but they finally installed a new fiber network that's only 1000 ft. from my house that I got them to switch to so now it's working great. |
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 caffeinatorComing soon to a cup near you..Premium
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| reply to Raproduction
Ya used to be able to use this: »/prequal/distance
But, now IDK.
quote:
The only way to really know what you can get is to talk to the LEC to run you through their prequal system, which does take into account all the remote equipment in the field, not just a pure CO to you distance loop.
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| reply to Raproduction
As kwing mentioned your snr and attenuation are bad....
From the FAQ.... »US West/Qwest DSL »What are good or bad numbers from the WAN status page?
The only thing you can try is to connect the modem directly to the NID an see what readings you get there. If they improve then it is your wiring or a filter that is the problem. If they stay the same then you need to call the company.
Knowing your wireline distance serves no purpose at this point, especially since you've had the service for awhile and you said this just started happening. |
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| I am 18k feet from the office where my line is. My aunt works the telephone end of qwest and ran a test on the phone lines and it came back clear. She is going to check with the dsl guys today and see what they say. I appreciate all the help. |
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| said by Raproduction :I am 18k feet from the office where my line is. My aunt works the telephone end of qwest and ran a test on the phone lines and it came back clear. She is going to check with the dsl guys today and see what they say. I appreciate all the help.
Hi Raproduction,
This is Joey with CenturyLink formerly Qwest. I'm sorry to read about the trouble you're having with your service. If you fill out your information in our online help form, »on.fb.me/pDFnvq, we'll be more than happy to help out. If you cannot acces that form feel free to email us at the address below. Thanks.
Joey H
Manager, @CenturyLinkHelp Team
TalkToUs@CenturyLink.com |
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