Selected ISP Support > Earthlink DSL > [Speed Problem] Changed modem, changed dns, still slow

[Speed Problem] Changed modem, changed dns, still slow

What are your sync rates inside the Modem?

Hi Dr. Olds - I have no idea what the sync rates are - how do I find out? thanks.

Log into to the Modem and the sync rates will be displayed on the main page of most ZyXELs.

1536kbps/384kbps

thanks:)

Try the speed tests here:

»EarthLink DSL FAQ »Where are the TCP/Web100 Network Diagnostic Tool Locations?

And here:

»www.speedtest.net

And here:

»www.speakeasy.net/speedtest/

Still reporting slow?
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?

Here are the results from all three:

TCP/Web100 Network Diagnostic Tool v5.5.4a
click START to begin

** Starting test 1 of 1 **
running 10s outbound test (client-to-server [C2S]) . . . . . 324.0kb/s
running 10s inbound test (server-to-client [S2C]) . . . . . . 249.79kb/s
Your PC is connected to a Cable/DSL modem
[S2C]: Packet queuing detected

* Starting test 1 of 1 **
running 10s outbound test (client-to-server [C2S]) . . . . . 324.0kb/s
running 10s inbound test (server-to-client [S2C]) . . . . . . 192.02kb/s
Your PC is connected to a Cable/DSL modem
[S2C]: Packet queuing detected

Speedtest.net result:

Ping: 58ms
Download: 0.57mbps
Upload: 0.27mbps

Speakeasy result:

Download: 0.49mbps
Upload: 0.32mbps

You should verify that your PC is still tweaked for broadband if it is an XP PC (Vista and Win 7 seem properly optimized by default) and that it shows to be setup with the proper MTU and RWIN values. If the tweak test confirms all is well then you have an ISP side slowdown. You would need to request escalation to TRON (aka Tier 3 Support - Vendor Relations) to find out why the bandwidth reduction is happening.

»EarthLink DSL FAQ »How can I tweak my connection for better speed and performance?
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?

hi Dr. Olds,
I tried the tweak test a while back and again this morning - it seems to be hanging while downloading a file. I see the instructions note that hanging may indicate I need to do a manual configuration of the firewall to allow access to certain ports, but I don't know how to do that. Can you advise? I have Norton running on XP.

thanks again for all of your help

Not familiar with Norton Firewall so I suggest asking in »Broadband Tweaks Forum to see if they have any experience.