 rjbrakePremium
join:2010-06-19
Petawawa, ON | Internet Usage Meter is busted again. As the title says, it's either down or the page is taking forever to load here. I can't see my usage I can't regulate my usage.
Help me out Cogeco. |
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cog_biz_useri ruin threads apparently
join:2011-04-19
Hamilton, ON | This page is not available for the moment. Please try accessing your data page later. We apologize for the inconvenience.
There is no internet service associated with your account  |
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rjbrakePremium
join:2010-06-19
Petawawa, ON | I hope they honor that, as previously done. |
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 dillyhammerBack to TeksavvyPremium,MVM
join:2010-01-09
Hamilton, ON
kudos:9 | Obviously they're having problems with the software that cooks the numbers.
Mike
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AVP... UBB... which poop stinks less? |
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 elwoodbluesElwood BluesPremium
join:2006-08-30
HarperLand
 ·Cybersurf Intern..
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said by rjbrake:I hope they honor that, as previously done.
Don't hope, INSIST.
Call in say the meter is broken and what's you usage, if they can tell you great, otherwise you've documented that it's broken and when you go over, WAY over, "geez the meter was broken and when I called in you couldn't help me".
This happened on my cell phone minutes, I was over a week before my month was up yet the "meter" was showing 30 minutes left.
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All Hail Harper, the Wannabe King of Canada |
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peterboroPremium
join:2006-11-03
Peterborough, ON | reply to rjbrake
How convenient as I just got the 85% warning again this weekend. |
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MrPink
join:2003-08-15
Peterborough, ON | same here. got my 85 on friday. checked usage yesterday, meter was down. got my 100 this morning. meter working now, showing usage over the weekend. strange.... |
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peterboroPremium
join:2006-11-03
Peterborough, ON | Well I share my Internet with a neighbour but the offender was in my house. He convinced me that streaming movies uses no bandwidth. Not being the sharpest knife in the drawer when it comes to computers I believed the sneaky little prick until now. |
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| reply to rjbrake
Been out for days, look today and it's up and says I used 36GB yesterday. Not a chance. No warnings either and says I'm at 153% usage, ya I won't be paying that. |
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rjbrakePremium
join:2010-06-19
Petawawa, ON Reviews:
·TekSavvy DSL
 ·loclhost.ca
 ·Cogeco Cable
| reply to rjbrake
yeah this is completely stupid. There's no way I downloaded 14 GIGS in a day. This better get fixed ASAP. |
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rjbrakePremium
join:2010-06-19
Petawawa, ON Reviews:
·TekSavvy DSL
·loclhost.ca
·Cogeco Cable
| quote:
Hello,
The internet usage meter was down for the last several days, as I check it every single day to ensure I'm not over my limit, and haven't gone over limit in months now due to this religious checking.
Well the meter came back up this morning during my daily check, and it's now showing that my modem downloaded 14+ GB of data on the 29th of the month. While this isn't physically impossible to do, I am afraid this is a mistake as I didn't download anything close to that big on the 29th.
I suggest your meter is inaccurate and has recorded some type of false or fraudulent usage data onto my account. I suggest this be fixed post-haste and my usage be restored to it's original, correct value, before all this meter nonsense took place on Friday.
Please contact me via telephone at 613-281-7941 when you wish to discuss this matter.
Thanks,
Rod B
This was my email to tech support. Their response? We'll get back to you IN 5 BUSINESS DAYS. Since when does it take 5 days to send, read, and reply to an email? |
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| reply to dillyhammer
said by dillyhammer:Obviously they're having problems with the software that cooks the numbers.
Mike
Nah. The software is as simple as it gets. It's just a random number generator powered by a Pentium 2 in the corner...:) |
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dillyhammerBack to TeksavvyPremium,MVM
join:2010-01-09
Hamilton, ON
kudos:9 Reviews:
·Cogeco Cable
·TekSavvy DSL
·Caneris
 ·voip.ms
| reply to rjbrake
My usage page hasn't been down or slow at all, not that I've seen anyway. I've been checking fairly regularly and comparing Cogeco's numbers to mine.
The accuracy of the download fluctuates wildly - from really close to off by 50% - both above or below my numbers. Nothing crazy like triple of anything.
The upload is always off, from 10 - 30%, always higher than mine and in favour of Cogeco. Always.
Seriously, I have a file 8 inches thick on this crap (and growing).
I would absolutely love to get a bill for usage - even for a buck or two.
Mike
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AVP... UBB... which poop stinks less? |
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| reply to rjbrake
said by rjbrake:
This was my email to tech support. Their response? We'll get back to you IN 5 BUSINESS DAYS. Since when does it take 5 days to send, read, and reply to an email?
Sort of the canned response for the person you contacted has no idea what the problem is so they have to contact someone and wait for their response and they don't know how long that would take. Giving themselves a 5 day padding. |
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 DavidTShe turned me into a newt
join:2006-09-01
Oakville, ON
·Cogeco Cable
·TekSavvy DSL
| reply to Banimator
said by Banimator:Nah. The software is as simple as it gets. It's just a random number generator powered by a Pentium 2 in the corner...:)
I believe this is it right here...
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 AirwolfPremium
join:2001-10-30
Windsor, ON | reply to rjbrake
Still down here.
This page is not available for the moment. Please try accessing your data page later. We apologize for the inconvenience |
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| reply to rjbrake
said by rjbrake:This was my email to tech support. Their response? We'll get back to you IN 5 BUSINESS DAYS. Since when does it take 5 days to send, read, and reply to an email?
I resorted to doing the same via email as I got tired of waiting on the telephone for tech support. (20 mins) |
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Reviews:
·Cogeco Cable
·Bell Sympatico
| reply to rjbrake
I always find my usage to be BELOW that of what I actually use.
GREAT FOR ME!
Although, I would most certainly call them right away, forget about email, and discuss. Yes, wait times are profound, you will ALWAYS get someone in Canada who speaks proper English, and not like Bell, you will NOT get someone in India who has no clue what you are talking about. I'll take that tradeoff.
I would also see if Marcer, Cogeco rep that's on this forum, would be able to help or reset your usage, because this is a scam. |
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rjbrakePremium
join:2010-06-19
Petawawa, ON | reply to rjbrake
well hopefully the credit appears as promised, or else i'm calling in again to complain. |
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| reply to rjbrake
Just got off the phone with tech support.
Basically they are trying to say I used it and nothing is wrong but as a loyal customer than will waive it this one time.
Keep insisting that it was possible to download 36GB in a day and that their modems could not download on their own.
I keep telling her the problem wasn't what was downloaded and just their meter isn't working but she denied that.
They said my history shows I go over every month so it was likely me. Explained if you looked she say that a few times a month, someone in family rents a few movies from iTunes store, never 36GB a day. Especially considering I was only one in house all week! (Everyone else on vacation)
I voiced my displeasure about what if this happens again and why I didn't receive any 85% and 100% warnings.
Then she just goes into how I should upgrade my computer, it could have a virus, make sure I'm not using Netflix, blah blah.
She never responded to why no email warnings or why the internet meter was down the days before.
Happens again and I'll be making a CRTC complaint.
(Glad I keep full logs of my router) |
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