|reply to koreyb |
Re: Diagnostics charge = Bell scam
TekSavvy will fight for you if you're charged and you have done the necessary troubleshooting to show that your equipment is working properly.
This diagnostic fee is the same fee Bell or Rogers charges it's customers for the same situation, if it's not an issue with their network and it is something to do with your equipment or wiring.
Yes you are paying TSI for your service, which is why you are paying much less for much higher bandwidth and much more freedom... there is a trade-off. Bell and Rogers will prioritize their technicians for their customers for on site visits before they handle TekSavvy customers, so there may be a delay but remember, you are paying less for more.