| [GA] Cox enforcing data cap in Middle Georgia Just a heads up! Was 3 gigs over my 200 and my internet was
temporarily suspended till I called Cox. They had a ticket number on
me and transferred me to this other dept. Was given the spiel about
their policies saying they can suspend or cancel my internet service
if I continue to go over the cap. I promised to keep track of my
usage in the future. He then turned it back on and reset my modem.
He said they sent me an email a few days before but I never got it.
Guess the good old days with Cox are over , I've been with them
for a long time!
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| check for spyware viruses. |
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XIII
join:2010-06-16
Scottsdale, AZ | reply to Stormside
just 3?!?!?! |
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Rob_Premium
join:2008-07-16
Mary Esther, FL | Are you sure it was them and not someone else? There's nothing in their policies that state one's account will be terminated nor suspended going over their limit and it's not 200 gigs, re read the TOS agreement.
This is in preparation for metered billing, which we can bet ALL ISP's will be doing in the future. (or, a push to kill all residential services for business services)
I'm currently getting 50/7 on my current package and would be very angry if Cox ever did this to me. I've been a customer since the year 2000 and, if they lost me, I'd see about starting my own company and offering 100/100 meg services uncapped (if I can find a reseller that is..)
Check for spyware on your machine by going here: »www.superantispyware.com they will nag you to pay however, the free is fine. It should update automatically however, the free version doesn't. Also run this »www.malwarebytes.org again.. the push to pay will be in your face, just download, run the updates and do the FULL scan. If you have crap on your machine, these two should get rid of it.
-Rob |
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 bbeesleyVIP
join:2003-08-07
Richardson, TX
kudos:5 | said by Rob_:There's nothing in their policies that state one's account will be terminated nor suspended going over their limit and it's not 200 gigs, re read the TOS agreement.
it's definitely in the TOS and in very clear language
"If your bandwidth usage exceeds the amount included in your Internet package, Cox may suspend the Service or require you to upgrade the Service to a higher package and/or pay additional fees. In extreme cases, Cox may terminate the Service after providing adequate notice and opportunity for you to modify your bandwidth usage."
»ww2.cox.com/aboutus/policies.cox |
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| Thanks bbeesley for quoting that. To answer everyone.
Yes it was Cox.
No Spy or malware.
Yes it was only 3gigs over.
I really have to watch it now.
Btw I couldn't tell from the my desktop what was going on. But
on the 2 tablets in my house there was no access, but a Cox
screen came up on the browser which basically said my account
was temporarily suspended and to contact Cox Customer Support. |
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| reply to Stormside
You got to love COX going backwards.
Downloading 203 gigs in 2007 = Cool.
Downloading 203 gigs in 2011 = not cool.
FYI, when I lived in Louisiana I regularly did 300 Gigs. Not a peep. |
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| reply to Stormside
I have a feeling it's based on congestion in your area. If your area has congestion they will enforce the caps. |
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2 edits | Based more on competition I'm afraid. Cox's top tier is uncapped in areas where it competes with LUS fiber. And as far as I know they don't enforce the other tiers.
They effectively don't enforce caps in FIOS areas as well. ( again, unless that has changed )
Don't worry though guys, the Telco/Cable industry thinks they are "highly competitive" so surly this is an isolated incident.....  |
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m8trix
join:2003-12-24
Phoenix, AZ
kudos:3 Reviews:
 ·Cox HSI
| reply to Stormside
keep in mind its no just download its combined download and upload this is the limits for your area per cox website
»ww2.cox.com/aboutus/middlegeorgi···ions.cox
Premier Package
Feature
Maximum Limit
1.
Maximum download speed
28 Mbps (megabits per second) 2
Maximum download speed with PowerBoost® 1
35 Mbps (megabits per second) 2
2.
Maximum upload speed
5 Mbps (megabits per second) 2
Maximum upload speed with PowerBoost 1
6 Mbps (megabits per second) 2
3.
Monthly data usage allowance 3
250 gigabytes combined download and upload
Preferred Package
Feature
Maximum Limit
1.
Maximum download speed
15 Mbps (megabits per second) 2
Maximum download speed with PowerBoost 1
18.75 Mbps (megabits per second) 2
2.
Maximum upload speed
2 Mbps (megabits per second) 2
Maximum upload speed with PowerBoost 1
2.5 Mbps (megabits per second) 2
3.
Monthly data usage allowance 3
200 gigabytes combined download and upload
Essential Package
Feature
Maximum Limit
1.
Maximum download speed
3 Mbps (megabits per second)
2.
Maximum upload speed
384 Kbps (kilobits per second) 2
3.
Monthly data usage allowance 3
50 gigabytes combined download and upload
Starter Package
Feature
Maximum Limit
1.
Maximum download speed
768 Kbps (megabits per second)
2.
Maximum upload speed
256 Kbps (kilobits per second)
3.
Monthly data usage allowance 3
30 gigabytes combined download and upload |
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Rob_Premium
join:2008-07-16
Mary Esther, FL | OK, I never known cox to use the caps though. I hope this won't happen to you again.
I wish we don't need caps.. ugh, I'd love to backup my 700 gigs of music to a site.. but I don't think they would like that, backup sites should be excluded from the caps due to the fact we need our data.
-Rob |
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XIII
join:2010-06-16
Scottsdale, AZ Reviews:
·Cox HSI
 ·localphone.com
 ·T-Mobile US
 ·1and1
| reply to Stormside
If this was your first time going over, then your node is heavily saturated, as they normally dont go after people for going over a cap by that little of an amount.
--
»FreeDNS.afraid.org - Free DNS dynamic DNS subdomain and domain hosting |
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| reply to Stormside
they disabled my internet as well today due to the cap. Had to call and get it back up. Deff gonna upgrade to the higher package (Was going to anyways soon) |
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| That's not friendly customer service. I can see if somebody was 250 gigs over, and constantly abuses it. But 3? That's ridiculous. They should charge a fee for going over, and not risk loosing a longtime customer. |
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| reply to XIII
said by XIII:If this was your first time going over, then your node is heavily saturated, as they normally dont go after people for going over a cap by that little of an amount.
I had been over once or twice in the past but never by very much.
It's not like I'm a constant abuser sucking down bandwidth 24/7.
Most of my regular usage is after midnight but that doesn't count for much ... |
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 Fubar
join:2001-02-20
Phoenix, AZ
kudos:2 | How many days left in your billing cycle? |
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Fubar
join:2001-02-20
Phoenix, AZ
kudos:2 | reply to Rob_
said by Rob_:I wish we don't need caps.. ugh, I'd love to backup my 700 gigs of music to a site.. but I don't think they would like that, backup sites should be excluded from the caps due to the fact we need our data.
-Rob
We do need our Data.... But 175,000+ Songs. Really? |
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XIII
join:2010-06-16
Scottsdale, AZ Reviews:
·Cox HSI
·localphone.com
·T-Mobile US
·1and1
| reply to JeffinKenner
They start charging fees, people will leave. There's a reason I use Qwest at one location, the cable company there charges expensive overages, I would rather have slower uncapped Internet than fast metered Internet, no matter how much I like Cox over Qwest
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»FreeDNS.afraid.org - Free DNS dynamic DNS subdomain and domain hosting |
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1 edit | reply to Fubar
said by Fubar:How many days left in your billing cycle?
Billing cycle was over the 27th. I went over on the final day of the cycle and they cut me off on the 28th. They said they had sent me
an email but I never saw it. |
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XIII
join:2010-06-16
Scottsdale, AZ | a basic email is not guaranteed delivery, which is how Cox sends stuff most of the time.
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»FreeDNS.afraid.org - Free DNS dynamic DNS subdomain and domain hosting |
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