| [netopia] 3347-02 suddenly dropping Internet connection Hi,
We've had this DSL modem for well over a year with absolutely no problems. Over the weekend, we started having intermittent problems with the Internet connection. AT&T ran a remote diagnostic and said there was a problem between the modem, computer and phone.
It was escalated to Tier 2 and they said there was excessive noise on th eline. They sent out a tech who found no problems.
Could it be the modem going bad? What stats should I look for to troubleshoot this? BTW, is the Internet LED supposed to always be on, rock-steady? Mine flashes randomly.
Thanks for any assistance. |
|
| To get the line statistics from the modem:
-Enter Expert Mode
-Click onto "Troubleshoot" (at the top of the page)
-Select "System Status"
-Go to DSL > Statistics
It is normal for the "Internet" light to flash- mine does this all of the time. |
|
| Hi,
Thanks for the response. As it turns out, AT&T found a line problem somewhere and informed us that they were working on it. At this time, all's well so the modem clearly was not the culprit.
Regards. |
|
