[Fiber Pics] Long Time Utopia users get the shaft!
Well the letter finally came today stating that next month my service provider will be changing to Veracity. As my old thread is too old to respond to I started this new one to see if anyone knew anything else about the provider change. »UTOPIA - Info on Veracity or Connected Lyfe
What really bugs me is they don't even appear to try and match the price I signed on for!
Currently I have been paying $51.90/mo for 50/50Mbps They are going to start charging me $72.98/mo for the same 50/50Mbps connection!
This is really frustrating!! Is there any way to dispute the cost change? Ill come back once I have calmed down a bit!
Having this conversation in multiple places is confusing so I will just post the same info I did on Facebook the other day.
quote:I just called Veracity Networks and was told that I could not qualify for the online packages if I was going to be grandfathered in becoming there customer. Then I said, "Fine, I want to change providers today before I get screwed over and have to pay more to get nothing more." I was then told that was not possible either because I would have to cancel with MSTAR/Prime Time which can't be done because they are not taking calls. What kind of BS lame cop-out is that! Ugg!! So frustrating! Who wants to be grandfathered into a plan that is worse than a new one?! For that matter how can you call it a grandfathered account when they are not even attempting to match what we had before? Come on UTOPIA! Where we not to show everyone how to do a fiber network right?!
I'm in the same situation. Received the letter from Veracity but no bill yet. I kept sending money to PrimeTime every month and was very happy with the internet only service. I'm almost afraid to call Veracity. My service was bumped up to 50/50 for the basic Mstar price (many years ago), and I'm sure I'll end up with a lower speed and higher price. Bummer..
Sumofiber might be an alternative, but they appear to be brand new.