| any ideas?? I was a customer with Xplornet internet services for just over two years. In order to get internet to our house in the country, Xplornet needed to install an antenna device on the house we were renting. They contracted and installer at $100 to me to install the antenna as it was explained to me that because of warrantee issues I could neither install nor uninstall the device myself. After renting the house for two year the owners put it on the marked to sell and it was sold the first day. As soon as I was notified I called xplornet to close my month to month account and uninstall the product before we had to move out. The uninstall date was set for the following week. After a week’s time the uninstaller that xplornet had contracted called me and said that they have to reschedule. I told them that this was not possible as we would not be living in the house when they could make it back. They told me that this was not a problem and they would talk to xplornet about the matter. 4 months latter I have received a bill from xplornet for $462.07 for the cost of this antenna. When I asked why it had not been installed they gave me the number to the uninstaller they had contracted to do the job. He told me on the phone that the new owners of the house would not let him on the property and was using the device for his own internet. As we live very far from the former house I tracked down the new owners phone number and left numerous messages asking if he could let the installers onto the property with no response. At this point I contacted Xplornet and they suggest I ask the realtor to call the new owner. The realtor got a very angry response from the owner and was hung up on. At this point I contacted xplornet again to explain that I had done all I could but because they rescheduled the uninstall even though I made them aware I would not be living in the house I could not pay this bill. When I asked to talk to a manager about the matter I was told by “Ray White” that I should have taken down the unit myself. When I told him I was told that I could not touch the unit by xplornet he said I still should have done this.
It was not my choice to use these contractors as they were contracted my Xplornet so I hold no responsibility of there actions.
i received the following email yesterday from Xplornet;
Dear Valued Customer,
Subject: NOTICE OF DEFAULT IN PAYMENT TERMS AND CONDITIONS
This is to advise that you are in default of payment and are required to pay the balance of $462.07 within ten days of receipt of this notice and you must return any leased, financed or rented equipment immediately to Xplornet to avoid additional charges and legal action.
If we do not receive a response to this notification your account will be billed according to your contract and the balance will be sent to an outside collection agency.
Regards, |
