donalba
join:2011-08-26
King George, VA | MetroCast Constant Packet Loss I am hoping that someone on this forum can help me. I have been experiencing loss of data from metro cast every 30 to 45 minutes for 3 to 4 minutes at a time since the last week in June. I am an avid gamer and my wife works several days a week out of the house and neither of us have been able to work or play since the internet keeps dropping out. For the last several weeks she has had to take her computer to Panera Bread to run her conferences.
When it first started happening I assumed that something was wrong or going bad on my end so I spent three weeks trying several things. I made sure all drivers were up to date, connected directly to the modem, tried 4 different computers running different operating systems, got a new network card, swapped out the modem etc… and no mater what I did the problem persisted. I called MetroCast and they sent out a technician. On his first visit he replaced all the ends on the cables and he said my downstream power level was a little high (7 dBmV) and put in something to bring it to -1 dBmV. This did not have any effect on the problem. On his second visit he rode up the street to check the connection at the first connection point and stated that all my levels are perfect and that he can not see anything that he can fix and that it would have to be elevated higher. He stated that he was having a meeting with the engineers the next morning and they would go over it. I waited one week and called in to see what they had done and noone had any clue what I was talking about. I was told to leave my number and they would have the engineer call me back but that was 3 weeks ago.
As a side note these problems started the exact same time that MetroCast upgraded the speeds in our area.
In the meantime I set up a script to run a trace route to MetroCast and google every 1 minute and ran it for several days. I discovered that the first connection point in MetroCast has 100% packet loss every 30 to 45 minutes causing our downtime. I provided all this information to MetroCast 2 weeks ago and have gotten nowhere. I ran a smokeping over the last 24 hours and you can see for yourselves
KS Smokeping
»/r3/smokeping.···erate%21
NY Smokeping
»/r3/smokeping.···erate%21
CA Smokeping
»/r3/smokeping.···erate%21
When this occurs I can ping my modem, I can ping the MetroCast side of the modem but I can not ping the first IP outside of that. I have been calling MetroCast to fix this over the last two months and have gotten nowhere. I have had MetroCast for the past 5 years and other than slow connections during peak times have not had any issues. Can someone please tell me if I am missing something on my side or how the hell I can get MetroCast to fix what I am paying for them to provide?
Thanks |
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| Wish I could offer some help. But last night I could not play COD on the xbox. The connection kept dropping out after a few minutes.
It was fine before. |
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 ptrowskiGot Helix?Premium
join:2005-03-14
Putnam, CT
kudos:4 | reply to donalba
I can't see anything in your examples. It just says waiting for ping data. Do you see packetloss on every hop after the first one when it happens or is it fine on the hops after? |
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