O Canada! > Canadian > Shaw > [ALL] Shaw now opens call center in INDIA!

[ALL] Shaw now opens call center in INDIA!

Shaw made them take down the blog. WOW

reply to joejj266

Re: [ALL] Shaw now opens call center in INDIA!

reply to Ommina

Re: [ALL] Shaw now opens call center in INDIA!

reply to Ommina
Looks like they did take it down.
Here you go tho, google cached.

»webcache.googleusercontent.com/s···oogle.ca

I saw that, but it doesn't show anything about Shaw opening a call center. Must be out dated, and yes, the blog was made private =(

Edit: Ok, I expected an article/update/announcement, and didn't realize that the entire blog and all pictures are all about this call center, HOLY SH!T SHAW - I am disappoint

reply to joejj266
Indeed. It looks like it is pitchforks after all. To say I'm disappointed is a bit of an understatement.

Any official comments, ShawFolks ?

This would absolutely ruin my day, since I'm not sticking with Shaw, since I'm personally against jobs moving out, but there's no one left. I guess I'm going to move back into Novus serviced area, at least they are not "that big" to consider outsourcing their reps...

Shaw wont reply here. we need to flood their facebook page and get some publicity to this treasonous act.

reply to ilianame
wow

If this is true im very disappointed in Shaw for firing Locals in favour of overseas tech support... sad.

From what I heard from a shaw employee, the call center isn't to replace existing call centers, but to target certain people. They have created something similar that would target Chinese speaking people in Vancouver since there is a huge population of Chinese people there ( dedicated Chinese website, Chinese speaking employees). Similarly this would be a dedicated csr/tsr for east Indian speaking people that could be transferred to. From what I hear the purpose isn't to offload calls and such.

reply to joejj266
Information previously found online states that the call centre in India is strictly for outbound calls and has nothing to do with inbound calls to technical support or customer service.

reply to Mumistheword
There are lots of Chinese and East Indians who live here, who could use a job, give it to them here. Even if this starts out as a dedicated ethnic support, it's a "foot in the door" move.

Outsourcing perfectly good local entry level job will bring riots, poverty and anarchy here. Look at what's happening in Britain, there's a generation of young people who have nothing good for them in their lives. They cannot get a job, cannot get education, they don't have money, so they end up forming street cliques/gangs/cultures of anarchy and I CANNOT BLAME THEM.

The chase for the extra buck by wealthy, perfectly viable, and prospering corporations will be the end of this world.

And if they are going to use this call center for marketing/sales outbound, that's even worse then a local agent calling to subscribe somebody to TV services.
The ethics down there in India are effing non-existent:
my company made a foolish move to acknowledge their interest in hearing more about SEO from just one god damn company.
That was a year ago, and although we managed to "unsubscribe" from the original offer, every god damn SEO firm in India is spamming us with offers to do SEO for us, and no "un-subscribe" link.

Thank god we didn't give them the phone number.

Look into outsourced call centers: India, Philippines, Malaysia - They have an actual line up of people, 20 or more per physical handset, lining up in the morning in the hopes that they will get to work today. They get picked based on performance, meaning actual sales, which means they don't give a damn how they get the sale, all they care about is that the guy standing behind them, breathing over their shoulder, does not get to sit in their chair in case they fail on mandated performance.

Laws protecting us here against unsolicited offers, do-not-call lists, false advertisement or fraudulent tactics will NOT PROTECT US against call centers in India. You can surely expect calls at 6 am, 9 pm, on Sundays, on holidays, any time they can actually get through to you, and the only recourse is to swear and curse at them, and they are god damn used to it, they don't give a sh!t, because their financial situation is soo dire, that they regard us living here as an insult enough to wave any courtesy or human decency.

Shaw opening any outsourced call center supports that skewed, mutated, outrageous situation of slave labor and indecent treatment of populous in above mentioned countries. It's straight out voluntary slavery, it's past despicable, it's alien and counter-civilization.

reply to Dave85

reply to joejj266
A lot of call centre's use auto dialer's for outbound calls and will only connect an agent to the line when a call has been answered and this could very well look like "taking" calls vs "making" calls depending on how their systems connects the call to the agent.

reply to Mumistheword
Hope this news spread like wildfire. haha!