|reply to Dave85 |
Re: [ALL] Shaw now opens call center in INDIA!
said by Dave85:I hoped as much as well, although the (cached) blog does state quite explicitly: "Where we left off last time, our first class was just beginning to take calls. The following week we were all ready to "go live" and take live calls for the entire day."
Information previously found online states that the call centre in India is strictly for outbound calls and has nothing to do with inbound calls to technical support or customer service.
Which certainly suggests to me that they are taking, not (only) making, calls.