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Ommina

join:2006-08-28
reply to Dave85

Re: [ALL] Shaw now opens call center in INDIA!

said by Dave85:

Information previously found online states that the call centre in India is strictly for outbound calls and has nothing to do with inbound calls to technical support or customer service.

I hoped as much as well, although the (cached) blog does state quite explicitly: "Where we left off last time, our first class was just beginning to take calls. The following week we were all ready to "go live" and take live calls for the entire day."

Which certainly suggests to me that they are taking, not (only) making, calls.