Topic '[Services] Earthlink News' in forum 'Earthlink DSL' - dslreports.com

Re: [Services] Earthlink News

Wed, 28 Sep 2011 16:42:31 EDT

Doctor Olds posted :

EarthLink started me on DSL with provisioning by Covad a few years ago, but I was surprised to learn that I'm now provisioned by my CLEC, Verizon. The change was made silently, without notifying users, as far as I know.

That is called a migration and they move blocks of subscribers back and/or forth depending on per line costs.
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What�s the point of owning a supercar if you can�t scare yourself stupid from time to time?

Re: [Services] Earthlink News

Tue, 27 Sep 2011 09:53:43 EDT

fivebyfive posted :

said by Doctor Olds:

Plus you are incorrect about a major fact as AT&T is but only one of four providers of DSL that Earthlink actually resells. There is Covad (that's what I have with Earthlink) and there is Verizon, and there is Qwest and they don't have caps on their DSL like AT&T. Earthlink doesn't have to follow the same practices that AT&T sets.

Re: [Services] Earthlink News

Sun, 11 Sep 2011 13:46:08 EDT

Doctor Olds posted :

said by SnoT8282:

I think they or ATT are starting to throttle me.

AT&T cannot alter speeds on Earthlink customers without a request from Earthlink and only if they are the actual DSL provider behind the scenes...
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What�s the point of owning a supercar if you can�t scare yourself stupid from time to time?

Re: [Services] Earthlink News

Fri, 09 Sep 2011 22:09:11 EDT

SnoT8282 posted : Yeah I switched from ATT to Earthlink before the caps went in place. I asked MULTIPLE times with the sales reps and support from Earthlink if they would also add the caps. They told me no they would not be.

I never agreed to a 12 month plan with them as I had my 2wire modem from ATT and didn't need one from them.

My biggest hassle with Earthlink was getting them to mail me a bill and not do auto pay...

They kept trying to say they didn't allow paper billing ect. They finally told me I would have to sign up then once my service was switched from ATT to them I'd be able to call in and have it taken off paper billing.

I did this and when I called they tried to tell me I couldn't so I argued for awhile and finally got them to switch me to paper billing + a $2 fee on my bill each month for the printing of the bill and mailing it to me....

Long story short I think they or ATT are starting to throttle me cause lately my bandwidth goes to crap even with just downloading 1 file...

Re: [Services] Earthlink News

Mon, 05 Sep 2011 03:14:33 EDT

Doctor Olds posted :

said by junk4u:

I am posting a chat I had with a customer rep with earthlink. Chances are they will limit the bandwidth just like the Global Monopoly player AT&T

Michael S.: Thank you for contacting EarthLink Live Sales Chat. To help us improve your customer experience please fill out the survey that will appear after this chat has closed. Good-bye and have a great day!
Chat InformationThis Sales chat session has ended. If you would like to start a new Sales chat please click the chat link any time from 6:00am to 1:00am EST. Thank you.

Live Sales Chat is not really a reliable place to get Policy and/or Terms information. A wild guess is the best you will get that way.

Plus you are incorrect about a major fact as AT&T is but only one of four providers of DSL that Earthlink actually resells. There is Covad (that's what I have with Earthlink) and there is Verizon, and there is Qwest and they don't have caps on their DSL like AT&T. Earthlink doesn't have to follow the same practices that AT&T sets.
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What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?

[Services] Earthlink News

Sun, 04 Sep 2011 10:28:31 EDT

junk4u posted : I am posting a chat I had with a customer rep with earthlink. Chances are they will limit the bandwidth just like the Global Monopoly player AT&T

Chat InformationThank you for choosing our secure EarthLink Sales chat. All agents are currently assisting other customers. Thank you for your patience. You are number '1' of '1' customers in line. Your estimated wait is '0' minutes and '30' seconds.
Chat InformationHello and welcome to EarthLink's secure live Sales chat. You are chatting with Michael S..
Michael S.: Hello. How may I help you today?
XXXXXX: Michael, I would like to know if earth link is piggy backing ATT in the south florida region
Michael S.: I'll be glad to assist you.
Michael S.: Do you already have an account with us?
XXXXXX: No yet
XXXXXX: I am looking to change
Michael S.: Let me see what is the best service available for you.
Michael S.: To do a check for service I will need your full name, phone number and complete physical address at that location.
Michael S.: ok
XXXXXX: XXXXX XXXX S.W. XXXth Ct XXXXX
Michael S.: Phone number?
XXXXXX: XXXXXXXXX
Michael S.: Please give me five minutes while I check my resources. Thank you very much.
Michael S.: Thank you for your patience.
Michael S.: I see that you are serviceable for our High Speed DSL service.
Michael S.: This is a best effort technology with speeds up to 1.5mb on the download and up to 128kb on the upload.
Michael S.: Right now I can save you $99 by waiving the fee for equipment and activation. You then get the first 3 months of your contract for only $14.95 per month. and the remaining months are just $39.95 per month.
XXXXXX: Thats not what I asked
Michael S.: We lease out the phone line from your phone company to provide you the High speed DSL
XXXXXX: So Earthlink will also be limiting its Bandwidth as well
Michael S.: No
Michael S.: With Earthlink DSL there is no limites to usage.
XXXXXX: If you lease the line then most likely you will follow the terms ATT has, we are high users and require high bandwidth with the service provided. Based on Earthlinks past history, they follow the same lease line terms as the Global Provider
Michael S.: oky
Michael S.: Okay
XXXXXX: Unless you can Guaranteed that earthlink will not limit the bandwidth for 12 month (terms by earthlink) should they limit, I will be able to terminate the contract without default fees within the 12 months and I need this in writting.
Michael S.: I can give you the terms
Michael S.: Right now to read.
Michael S.: Would you like to ?
XXXXXX: No Can you give me the terms I just wrote above
XXXXXX: I have read the basic terms you have on line
XXXXXX: They state if I terminate before the 12 months there is a penalty
Michael S.: I am sorry I cannot alter the terms
Michael S.: There will be .
XXXXXX: Not good you can not Guaranteed that there will not be a bandwidth limit, but you can Guaranteed me that if I terminate the contract there will be a penalty based on the current terms. I'd say I would have to stay with my provider at this point
Michael S.: Okay
Michael S.: Thank you for contacting EarthLink Live Sales Chat. To help us improve your customer experience please fill out the survey that will appear after this chat has closed. Good-bye and have a great day!
Chat InformationThis Sales chat session has ended. If you would like to start a new Sales chat please click the chat link any time from 6:00am to 1:00am EST. Thank you.