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being informed

You see a big difference in satisfaction when a consumer is educated about what they are buying.


Altavista, VA


Jay, OK
Thanx, you all just gave me another idea to suggest on their website.


·HughesNet Satell..
Wow. Sounds like you had to shell out a lot of money and have been fortunate with your service.
I'm glad it is working for you.
I wish I could say the same for me. I think one of the biggest problems is the lack of information to the customers before purchase.
They don't warn people about the FAP. They don't tell them about the inherent latency. They downplay the effect of weather on some systems.
I admit that even with knowledge of DW's FAP I still would have signed up because I literally had no other option after dial-up stopped working.
I was irritated with Hughesnet for making changes to my plan without prior notification. No e-mail message, no written letter, nothing. I think that was a pretty rude/unethical thing to do. It's not like I would have been able to do much, but at least I wouldn't have been so surprised when I got capped the first time. Going from 480Mb per day to 200Mb per day limit was not a happy surprise. Having to pay $80 to get 425Mb per day also sucked. It wasn't quite a doubling of my monthly bill, but it was close.

Another issue I noted was inconsistency in the quality of the installers. Some people had great installers who did everything right the first time. Others, like me, had complete unprofessional jerks who brought their cousins or kids along and spent more time chatting with them than actually working. (Ok, I didn't mind the kid being brought along-- it was the guy who brought his cousin that pissed me off since he couldn't finish the install bc he spent so much time yapping with his cousin that it got too dark for him to go up on the roof). The first installer with the cousin was sent by Direcway but he worked for the same company that HN contracted for the later installer who brought his kid and announced that he was quitting his job as soon as he finished the install on my satellite.

LOL. I guess I just had very bad luck with it.

I'm hoping more people have luck like yours. Although I do wonder about the people who can't afford the higher plans and people who can't get the HN9000 in their areas.

Mind if I ask what server you play WoW on? Horde or Alliance?

I've been trying Millenicom for a couple of days and while I do get some lag spikes, with the reduced latency I am able to do more time-sensitive quests like the shooting gallery at Darkmoon Faire.