said by CptGemini:If he didnt know what NAT means that sounds like it was just a line technician. Those kind of installers/techs don't usually have much knowledge of computers and networking, I have had the same thing happen here with my RR connection a while back. I mentioned something technical and he looked at me like wtf are you talking about.
Don't fool yourself CptGemini, I know lots of network folks who wouldn't know the difference between NAT and a GNAT