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rwhite77802
join:2011-09-05

rwhite77802 to Shark

Member

to Shark

Re: [DVR] Tivo in Bryan/College Station, TX

Shark,

I didn't have to activate anything with TiVo or anything like that. The box came preconfigured and with the CableCARD already installed, so that was that.

All we had to do was to hook it up to the TV (it's not going through my GoogleTV; the main reason I got it was to work on a GTV app for it) and setup the Internet connection. It came with the 802.11G adapter and it aligned to my AP fairly easily. My cable modem and AP required a good restart to maintain reliable link; the first time it's really ever needed that since I got the 50M link. But since then, it's been nice and reliable.

The TiVo itself has been great; still fuming a bit about the local office people on the channels and my bill, but I'll end up heading in soon on it.

I did find out that you can't use the TiVo service number to activate an account on TiVo.com to allow for the remote management/SeasonPass etc that you can with an off-the-shelf TiVo, or at least if you can, I haven't found a way to do it.

mistereyet
Premium Member
join:2005-08-09
Greenville, NC

mistereyet

Premium Member

Suddenlink has to register it for you, and send you a password. Just give tech support a call, and pray they know what to do with the Tivo.

Shark
@tamu.edu

Shark to rwhite77802

Anon

to rwhite77802
Yeah, the technician gave me a pamphlet that talked about remote management and scheduling things to record through a cell phone. It also talked about using Tivos in multiple rooms and picking up a program where you left off in another room. He said both of these features aren't currently available but they're working on it and they will be available "soon."

I guess I won't worry about activating it. I looked at the site you go to to activate it (tivo.com/activate) and it requires a service number, which I don't have. Everything is working though so until that changes I won't worry about it.

I haven't tried season pass, it's going to be a little upsetting if I can't set up series recordings. Maybe that's the advantage to activating?

metey
@suddenlink.net

metey

Anon

The service number is easy to find. Hit the Tivo Button, Settings, Account and system Information, system information. TSN number....
kilroy0097
join:2011-09-18
College Station, TX

kilroy0097 to rwhite77802

Member

to rwhite77802
Any updates on how TIVO is coming along with you? Has it been worth the switch even without the multiple room support yet?
rwhite77802
join:2011-09-05

rwhite77802

Member

Hello; Well, I've been having quirky issues with regards to what channels I have and which ones I don't. Sometimes I'll have a channel, sometimes I won't.

But, to be perfectly honest, given that Suddenlink hasn't solved the problem of letting us have the other neat features of TiVo besides recording, it's almost not worth it. The YouTube function really isn't that useful, as I have a computer and a Revue hooked up. The VOD is alright; but the content really isn't that great (at least the free content).

The interface is clunky though. There isn't a way (that I've found yet) to exit the TiVo menu besides hitting Guide to bring it up and then Guide again to hide it. There isn't a normal "Live" button to take you to live TV; just a quick 30ish sec Rewind and 30ish sec Forward. The "Live TV" button switches the tuner and then you can hit it again to switch back to Live TV on the first channel. Or a good way to stop and delete and recording in the middle of the show.

To be perfectly honest, given the lack of being able to set the recordings from the road/mobile, it's not really worth it to me. I'm almost to the point of taking it back and seeing of one of the good (at least last time I had one, they still were) Motorola tuners with Firewire are still available.

I'm trying to give it some time and warm up to it, but nothing yet. Nothing that I didn't have with my old DVR box when I last had DVR service from SL, about a year and a half, two years ago.

Shark
@tamu.edu

Shark

Anon

Well the tech came out last week and the solution was to exchange the tivo for a new one. I now have all the channels I'm supposed to. The tech referenced technical issues they were having when first deploying so those issues ended up coming into play after all.

And now my internet cuts out for a couple hours a day. I called tech support and they said my signal is weak and has been since the 6th of this month (the first day techs came out). So I have more techs coming out to look at my weak signal issue.

And I'm going to be honest, this is starting to piss me off. Having to schedule 3 separate appointments just to get a tivo is ridiculous. Especially considering I could have done the setup myself. Oh well at least they're doing better than the last time I had issues and had to schedule 5 appointments before they showed up. I got a free on demand movie for that one, big deal...
Swiftks
join:2010-06-06
College Station, TX

Swiftks

Member

Holly $hit... my internet has been dropping and getting random spouts of drag a$$ every since I got my Tivo a couple of weeks ago... have a tech coming out tomorrow.... gonna get to the bottom of this. Has to be the Tivo cutting into my band width when it downloads the guide info. or something along those lines.

Shark
@tamu.edu

Shark

Anon

So the tech came out today. He was very friendly, just as the others that came out were. He checked the equipment up on the telephone pole to make sure nothing had been chewed up. He said there weren't any problems there. Up in the attic he swapped out a small extension device, it just had two female coax connections on either side to hook two coax cables together. Also he rearranged the splitters up in the attic some to try and increase the signal to my modem. That got the signal high enough for it to work. He said it was still on the low end but it was within tolerances.

This problem started out with just random outages for a couple hours here and there. It got progressively worse. The last few days I couldn't get my modem online at all. It's up now and speed tests were good. Hopefully it stays up, I'm going to keep an eye on it.

Also rwhite, you should try hitting the Live TV button to get out of the Tivo menu. That works for me. And I agree that the youtube functionality is worthless. The search function doesn't search all of youtube. I was searching for music videos and almost none came up because nothing on Vuze is included in the search.

And I just got my bill for October and it's higher than I expected. Before I made the decision to swap to Tivo I asked how much more a month it would be and they said it was going to be $17/mo as opposed to the ~$15/mo I was currently paying for my DVR. Well they neglected to mention that there's also a $5/mo digital gateway fee. That would have been nice to know, $60/year isn't negligible. There was a $30 Tivo installation fee, which I was expecting. But there was also a $13 change of service fee, which was also never mentioned. Also they're still charging me $15 for my DVR which I gave back to them 20 days ago. I'm going to call them and at the very least get the $15 taken off, but that digital gateway fee irks me and I doubt there's anything to be done about it. I've been happy with the techs, they have been very nice and helpful, but the people behind the scenes have been atrocious.
Shark

Shark

Anon

So that ~$13 change of service fee is part one of three. I'll be paying the same fee for the next two months to add up to $40. Combined with the $30 Tivo installation fee that totals up to $70. So if they tell you it will be $30 to get Tivo, don't listen to them it's $70.

I asked about the $5 digital gateway fee and they said I should have been paying this all along, even when I just had the regular DVR. Anybody have this fee that just has the DVR?

Also I was paying $6 each for the sports & info tier, variety tier, and movie tier. I decided to drop the movie tier and save $6 since it was only 2 HD channels. But apparently paying for just the other two costs $15, for a savings of $3.

And finally, they're going to check their inventory for my DVR so they can work on getting it off my bill. If I wasn't paying attention they probably would have just charged me for something I don't have for as long as they could. If you get a Tivo be sure to check your bill and make sure they remove the DVR fee.
Shark

Shark

Anon

I got the DVR removed off my account today then when I got home from work I had lost all my HD channels again. I asked if it was related to the changes I made to my account earlier today and the rep said it was. I believe the last time I lost the HD channels I had called in earlier that day too. It couldn't be fixed remotely again so I have another tech coming tomorrow, the 4th tech out in 4 weeks. If I have to get a 3rd TiVo and lose all my recordings and scheduled recording settings for a 3rd time I'm going to be (more) pissed.

Does anyone from SL read these forums and see this ridiculousness?
Shark

Shark

Anon

Tech came out today. He said that when the phone tech made changes to my account they didn't know what they were doing and it unpaired my TiVo with the account. The only solution is to replace the TiVo... again. His instructions for the job today were actually to replace the TiVo, but today is Sunday, they aren't allowed to carry TiVos on their trucks and the warehouse is closed, so he didn't have one. So because they scheduled an appointment to replace my TiVo on a day they can't replace my TiVo, I have a 5th appointment for this in a couple days. And this will be my 3rd TiVo so far in a little over 4 weeks.
Shark

Shark

Anon

I know I'm probably mostly talking to myself at this point but I'm going to continue to post updates just so I can have a record of all this for myself and so I can publicly show what kind of company SL is.

The tech was supposed to come out today between 10am and noon. He didn't call or show up. I called about 15 minutes ago (around 12:30) to see what was going on. Supposedly the tech's last job ran late but the rep on the phone said he'd call again and head my way. I corrected him and told him it wouldn't be again but would be the first call. So he decided to confirm my phone number, and oh look one of the digits was one number off. Except that I verified my phone number at the beginning of the conversation, and also 1 minute prior with the first phone rep that transferred me to technical support. Not to mention they had the right number when they called me two days ago. So thanks for the blatant lie suddenlink. I'm still waiting for the tech, we'll see if he shows.

JR545
@suddenlink.net

JR545

Anon

Thanks for the updates Shark. I live in Huntsville and I have an appointment for Tivo to be installed next week. I will let you know how it goes.

Shark
@tamu.edu

Shark

Anon

So the tech showed up eventually. He was very friendly, just a couple hours late. I got my 3rd TiVo and right now I have all the channels I'm supposed to. Hopefully it lasts. I called and got about $30 worth of credits due to the time my internet and HD channels were out. I was expecting something more like a free month since it took 6 appointments (I forgot to count the first one where they didn't show up) and they remotely screwed up my first two TiVos. But I guess it's better than nothing...

Some useful information for anyone getting the TiVo: If you're calling in for tech support or to just change something on your account, the last tech that came out told me to tell the phone tech "don't hit the TiVo." Essentially don't refresh it/access it. Because if they do this it will unpair your TiVo with your account and the only solution is to get a new one. When I called in to try and get the credits I made sure to say this but the tech didn't really know what I meant so I'm not sure it was much use. At the very least it couldn't hurt.

Hopefully this last appointment will be the last one I need for a while and I hope anyone who decides to swap to TiVo doesn't have half the issues I did. But that may be asking too much from SL.