Company Forums » Companies beginning with P » PAXIO > Coverage area in San Jose? Or Santa Clara County in general?

Coverage area in San Jose? Or Santa Clara County in general?

Hi Constantine,

Yes, Paxio is real. We have deployments in many cities in the Bay Area, including San Jose. We began as a provider for new housing developments and we are changing into a more broad-based provider by going back and putting fiber into more and more condos, apartments, and HOAs.

Our coverage map is a little confusing right now, and we like to talk to people individually about options. This is how, for example, we added the property known as the Sonora in San Jose just a couple of months ago. It started as a phone call asking if we had service in that complex. We found a way to add service to the entire 300 unit building.

I hope you don't judge our service and support as negative because we have someone (who isn't a network engineer) answering the phone when you call. Heck, most of our competitors run you through a phone tree and route your calls to who-knows-where before you get a canned answer. We actually DO call you back, and you'll get to talk to a real network engineer. We're a local company, we live in Santa Clara and we're here for the long term.

Our coverage in San Jose is mostly along First street or nearby, but we are working on regions all over the place.

-- Joe Barnhart

P.S. The 100M service is great -- I have that at home!

Hi Joe,

So, you are suggesting that it is possible and feasible to bring an established multilevel community online even after all the construction is done and people occupy the premises? Especially if it's a new building, where the business owner might not be open for renovation so soon?

I'm asking because my specific apartment complex, The Elements, is a huge multistory building (completed in 2010), which has a ground level with some walk-in apartments/lofts and ground-level "underground" parking, and then a 4-story community "inside" area, e.g. 5 levels total.
The ONT from AT&T is installed inside an OnQ box inside a walk-in closet in the bedroom. I looked at where all the cables are coming from, and even though on second thought they might be inside some kind of pipe, a casual observer would think that they are just all squeezed between some insulation (in which case, it's personally a bit unclear to me on how you'd be able to glass-up the inside of the building). Every customer still has their own ONT with Paxio, right?
Also, is my conclusion that the huge fibre cable that I have coming into the OnQ box (the cable is then split into a tiny fibre cable with a splitter, before going into AT&T ONT), is AT&T property, and cannot be used or shared, can it?

I've left my order information on the web-site a few days ago (prior to the call described in orig. mess.), but the website didn't give me any success indication after the form was submitted. Did you ever receive that? I've also emailed you yesterday at the info address, but haven't heard anything back yet, either. Are you guys going to be contacting me? I'm sure your service is awesome (it's really great to see those prices and know that not everything is lost!), but your web-site really doesn't leave too much confidence to a casual visitor.

BTW, this neighbourhood where I live really has a lot of 4 or 5 story buildings within a short walking distance of each other, so it should be a good place for you to bring your fibre lines to. They're even already building another huge complex exactly adjacent to mine (might be same owners).

Best regards,
Constantine.

Hi ConstantineM --

Where apartments have a central CAT5 system we sometimes distribute through that, or if not we can distribute fiber and have ONTs in each residence. We can also offer DirecTV service through the IP network which is a great option for sports and other programming.

Your neighborhood sounds like our kind of place. We'll follow up with you personally and work with you and see what we can do together.

-- Joe Barnhart

DirecTV without the dish sounds interesting. Does it still go through the sat, or do you get their stuff directly through terrestrial-only network? Do you provide any specific RG, or can the customer use just about anything? As far as DirecTV goes, I'm not interested in watching sports at all, but other programming (SHO, MAX, HBO, CC, BBCA) in an HD-only format would be interesting indeed! Even better if it would be powered by Google TV.

Well, this sounds great! I'm very excited about this opportunity of finally having a chance to get decent 100Mbps+100Mbps@100$ internet here! Just as I guesstimated prior to even finding you, it looks like AT&T FTTP will not be the one which could make it a reality! Heh, much of a surprise, not!

The DirecTV service comes through an IP "head end" that we install on the site. We have a big rack that simultaneously receives all channels on all satellites and multicasts the streams to the IP network. The DirecTV folks actually build the head-end and they designed set top boxes that connect over CAT5 instead of coax. It looks and acts like all of their other set top boxes and comes in PVR and non-PVR versions. (I recommend the PVR one of course!)

All of the pricing, offerings, and features are exactly the same as "regular" DirecTV service -- even the promotions are the same. The only difference is that you don't need to worry about the antenna. We do that part and engineer the system for maximum reliability and signal quality for the whole complex.