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| ATT Uverse So I requested AT&T U-Verse, since they called me and told me I had service in my area. My install date was 9/7. They came out to my house and was unable to install due to an site issue not related to my home. They left and didn't give me any details. I had to call to find out that it had been assigned to an engineer and that an engineer would be in touch with me. A few days later, I had not heard anything from any engineer. I called into AT&T 9/12 to find out that they are unable to install because the service is not available in my area. Hello??? They called me and offered me service. To make it worse, since I was assured that I would be getting the new U-Verse service, I had my internet, Road Runner, scheduled for disconnection 3 days after my U-Verse was scheduled to be turned on. Now I have zero internet service and have to back track to restore my old service, and AT&T could careless about the unnecessary frustration they caused me. I'm now on hold to speak to a manager to cancel my phone service, becuase I want nothing to do with this company ever. Did I mention I went through the same thing last year when they said service was in my area???? | |
| I had the exact same thing happen to me, but the jerkoff that came to install it, took out the original cable lines, before figuring out, they couldn't service my street. So like you, I, had to call them to find out, id been "denied" . Then found out I was going to get charged by a new cable provider, to re-install the cables AT&T pulled out for no apparent reason. Their customer service is a joke and that's if you actually get someone who you can understand. I'm telling everyone who will listen that AT&T Sucks!!! | |
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