US Cable Support > OptimumOnline > Remote (Network) DVR+ Service is terrible

reply to kevin_chin

Re: Remote (Network) DVR+ Service is terrible

reply to cvoytek

Thanks - I called yesterday as I've missed a few single time record shows and was upset enough to call. They are sending a tech today to check signal levels but I can't imagine it's on my end. They also asked me to make sure I am turning the boxes off so they can get updates.

The original reason I called was to ask them to shut it off and turn the service back on like I am a new customer. I was thinking that could clear up some profile issue as I'm convinced there is some sort of software issue with my account. My daughter used an ipad to record something and now every time she uses it they put a pin code on those recordings. Numerous phone calls and no one could turn that 'feature' off or tell me how to stop it here.

the problems are all on their end, since none of the recording data is stored locally on the boxes.

sometimes the recordings stay for 2-3 weeks and other times they don't even repeat the next week. I wish I can complain and ask for some money back but it's still free for a year.. such a shitty product

I've noticed that my all epsiode prime time recordings for next Tuesday and Wednesday have scheduled. First time in a while.

reply to CTMustang
You are just as infatuated with your Win7 HTPC as I am with mine, and I haven't yet customized my interface to look as pretty as yours.

Only challenge I'm having is getting my ripped DVD movies to show details on them like it does with shows recorded from TV, but sooner or later I'll figure it out.

Cheers

reply to RemyM
DVR Plus is now available on Long Island.

It's working much better now. I have noticed that my all episode recordings are scheduling fine now. They told me they thought the fix was going to be pushed last week.

More fixes have been pushed out, scheduled recordings are reappearing.

reply to kevin_chin
DVR+ has weekly failures. It is a seriously deficient product, poorly designed and implemented. I've had it since the beginning of July 2011, have reported over 50 issues/problems, most of them not fixed, including that it uses a different program guide than what we get on screen, and it has major failures every single week, which indicates either horribly written software, or that plus no back up servers, which for a cloud based system, is a disaster. Just yesterday, I had six scheduled recording. Two vanished and were never recorded, one recorded properly and three are totally blank! Last Friday, it would not let me schedule recordings on channel 2.

Most of the time, it takes them day to even acknowledge that a problem exists with DVR+.

I'm fed up with it and the typical Cablevision attitude. It's time to make an example of the company.

If this was a consumer product that could injure people, the FTC would have made Cablevision pull this product months ago.

The DVR + works great for me no problems at all. The only problem I have is the small amount of space and the lack of rew live TV.

reply to DrStrangeNY
I have the problem of recorded shows just disappearing before I get a chance to watch them even though I have chosen keep till I delete

it has done that to me too, but I have had less problems with it forgetting to record which in the beginning was a big problem...hopefully they get it figured out soon - great idea when it works

I don't like if your on the SA 8300 you can not record to the MR-DVR.

I don't have the RS-DVR, but can you enter channel 1001 to schedule a manual recording on the 8300?

Even saying "Record Channel X from 10:30-11:00" is not supported via the DVR channel? I realize most people record by the program name (via the guide page), but I was just curious, as it's how I record programs that go back to back to avoid that ~30 second gap between them that turns up by recording each individually.

There is no "manual recording" option in DVR+, all recordings are initiated from the guide data.