[ALL] Ask a Shaw Rep - Shaw | DSLReports Forums

Shaw_Alex Official Shaw Rep join:2010-12-16 kudos:1	reply to Bandito Re: [ALL] Ask a Shaw Rep Broadband 50, BB100 and BB250 all have included WiFI Modem rentals. Everything else you will need to use a regular modem or rent a WiFi modem.
	to forum · permalink · 2013-06-12 15:14:49 ·
Bandito join:2003-01-23 Reviews: ·Shaw	reply to Shaw_Alex said by Shaw_Alex: If you downgrade you will have to pay a little bit extra for the WiFi Modem or you have the option to switch to the free rental modem. Does this apply as well if i downgrade to 25 Mbps speed or do I need to return the modem and use my own Docsis 2 modem to avoid additional hardware charges?
	to forum · permalink · 2013-06-12 14:28:40 ·
Shaw_Alex Official Shaw Rep join:2010-12-16 kudos:1	reply to Bandito If you downgrade you will have to pay a little bit extra for the WiFi Modem or you have the option to switch to the free rental modem.
	to forum · permalink · 2013-06-12 14:08:06 ·

Shaw_Alex Official Shaw Rep join:2010-12-16 kudos:1	reply to Travis86 You will not be charged anything as we currently do not have any bandwidth usage fees. If you exceed your monthly bandwidth limits often, you will likely be contacted and asked to reduce your usage. There will be a program coming later where you may be bumped up to the next level package but no details have come out on that yet.
	to forum · permalink · 2013-06-12 14:04:35 ·
Travis86 @shawcable.net	reply to ShawSean So I have had to download the majority of my drop box due to a hard drive crash. I went to look at my data usage, I have used 287 GB of data with only 250 + 50GB (I am a shaw friend ) of data as my limit. If I excede the limit will I be charged a fee? If so how is it determined? Thanks Travis
	to forum · permalink · 2013-06-11 21:32:17 ·
Bandito join:2003-01-23 Reviews: ·Shaw	reply to Shaw_Alex Thanks for the reply. Right now, I just want to verify the information that was given to me. I have a lot of codes on my account. I looked at the packages and it says modem rental included on some of them. What was explained to me that I have the option of buying the modem/router but it's free right now if I take the broadband and if later, even a week later, i can downgrade and I keep the modem/router. Can you verify the above information?
	to forum · permalink · 2013-06-10 18:34:38 ·
Shaw_Alex Official Shaw Rep join:2010-12-16 kudos:1	reply to Bandito It depends on your package. If you send me a PM with your account number, I can break down the charges for you. Some modems are included in the package. Take a look at »www.shaw.ca/internet/packages/ for more information.
	to forum · permalink · 2013-06-10 16:01:40 ·
Bandito join:2003-01-23 Reviews: ·Shaw	reply to ShawSean Can you verify something about your Broadband 50 and 100 internet? If you have the lower internet speed bundled with your tv, home phone, how much is the price (I will see) for the 50, and 100? Can you also verify if you actually own the modem/router or you're renting it? Someone said that Shaw currently has a promo where the router is free and installation is also waived?
	to forum · permalink · 2013-06-10 02:33:51 ·
xtachx join:2005-11-19 canada Reviews: ·Mobilicity	reply to Synapse said by Synapse : Hi Shaw_Alex, been with Shaw for quite a few years and contacted them regarding my student promo expiring. They basically told me it wasn't being offered anymore and to look over the current bundles. No offers, promos or anything like that even vaguely alluded to. Anything you can do to assist? I'm basically looking at my bill going from $85-$90 to nearly ~$200. I am on the same boat. Shaw_Alex said that they are putting students on a different promo till the student plan comes out in september. They will not let us keep our student plans. :-( -- Bell Canada: It is “Preposterous" that consumers should get content they want on their cellphones.
	to forum · permalink · 2013-05-03 23:50:56 ·
Synapse @shawcable.net	reply to Shaw_Alex Hi Shaw_Alex, been with Shaw for quite a few years and contacted them regarding my student promo expiring. They basically told me it wasn't being offered anymore and to look over the current bundles. No offers, promos or anything like that even vaguely alluded to. Anything you can do to assist? I'm basically looking at my bill going from $85-$90 to nearly ~$200.
	to forum · permalink · 2013-05-02 17:56:24 ·
NRHM @rogers.com	reply to ShawSean I just spoke to a Shaw rep and I'd like confirmation about your online Video on Demand service (vod.shaw.ca) If I don't want cable TV but do want cable Internet through Shaw. With just Internet can I still use this service? I have no use for 24/7 cable but being able to rent the occasional movie off of Shaw and stream it on my PC would be a plus. The rep I spoke to said that in order to rent movies from vod.shaw.ca I must have cable. Is this the case? It seems really strange to restrict your Internet subscribers from renting and streaming movies to their PCs.
	to forum · permalink · 2013-05-02 12:57:23 ·
Shaw_Alex Official Shaw Rep join:2010-12-16 kudos:1	reply to kevinds The current student promotion has expired and can no longer be added to accounts. I don't have any confirmation, but I do believe a new student promotion is coming. Currently we are putting students on other promotions to help them save money until a new promotion is available.
	to forum · permalink · 2013-04-26 12:43:01 ·
kevinds join:2003-05-01 Calgary, AB kudos:1	reply to xtachx Sean is still here, just not as much, try sending him a PM But if you can find the orginal flyer, frame it you may need it again -- Yes, I am not employed and looking for IT work. Have passport, will travel.
	to forum · permalink · 2013-04-25 19:48:52 ·
xtachx join:2005-11-19 canada Reviews: ·Mobilicity	reply to kevinds said by kevinds: Do you have any record of the promo stating that it renews as long as you are a student? - If you do, in my experience, there is someone who can re-enter the codes, just might take a bit of work I didnt save the page, I didnt imagine shaw will not honor this after a while, however, a web search reveals threads: »forums.redflagdeals.com/shaw-201···1077684/ (mentions that it is renewable as long as you are a student) This is from the pre-personal TV era and shawsean knows all about it. (He has helped me get it in the first place, and it was in this very forum!) I will dig up a bit see if I can find the flyer. However when I called in last year (I actually forgot to submit proof of enrollment on time), it was cancelled, but a manager saw my enrollment status and re-instated the promo and I was given a credit for the month where I was overcharged. This was during July, when they had no student promo just like now, so I find it hard to believe that they dont know about this plan. -- Bell Canada: It is “Preposterous" that consumers should get content they want on their cellphones.
	to forum · permalink · 2013-04-25 03:24:40 ·
kevinds join:2003-05-01 Calgary, AB kudos:1	reply to xtachx Do you have any record of the promo stating that it renews as long as you are a student? - If you do, in my experience, there is someone who can re-enter the codes, just might take a bit of work -- Yes, I am not employed and looking for IT work. Have passport, will travel.
	to forum · permalink · 2013-04-25 01:54:26 ·
xtachx join:2005-11-19 canada Reviews: ·Mobilicity	reply to ShawSean Hi Shaw_Alex, I have the student promo from 2 years ago (2011 ?), where you get 50% off for being a student and it is valid for as long as you are a student, you just have to show proof of enrollment. I emailed the proof of enrollment last year and I still have the promo. Today I talked to CS (over chat) and asked them if a screenshot of my school's online system showing that I am an enrolled student would be considered a valid proof or I need to get a letter - I was suprised that the agent said that the student promos cannot be renewed. She said I should check back in august if there is a new student promo, but I cant keep mine, although when I signed up, it was not that way! Is it true that I cant keep the promo I have past this june? regards xtachx -- Bell Canada: It is “Preposterous" that consumers should get content they want on their cellphones.
	to forum · permalink · 2013-04-24 23:47:30 ·
Shaw_Alex Official Shaw Rep join:2010-12-16 kudos:1	reply to dondon Are you still having issues this morning? If so contact chat support at www.shaw.ca/chat or send me your account number.
	to forum · permalink · 2013-04-23 15:01:18 ·
dondon join:2004-07-22 Victoria, BC	reply to ShawSean don't expect 10 mbps upgrade for BB100 in vic...more likely going to see ftth before that. quoting shaw here. i'm in tillicum area. came home at like 6 and my internet was offline. power cycled modem and it came back, but it's felt laggy since then. did a speedtest and i'm getting 100+ ms to WA, and less than 3 mbps down. what's going on? been a number of outages lately, actually. thank god for lte..
	to forum · permalink · 2013-04-22 23:59:19 ·
Shaw_Alex Official Shaw Rep join:2010-12-16 kudos:1	reply to Prowulf Send me the phone number they called via private message and I'll look into it.
	to forum · permalink · 2013-04-22 12:35:16 ·
Prowulf join:2009-08-25 Vancouver, BC	reply to Shaw_Alex Yes if you wouldn't mind checking for us thanks. He just recently moved and had been with Telus for a while and its normally a hassle to switch but with a deal like this he'll gladly come over to Shaw. I'm not sure if the sales rep will be calling us back next week but we'd like to decide by this weekend. Thanks.
	to forum · permalink · 2013-04-20 01:42:38 ·

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