| reply to ShawSean
Re: [ALL] Ask ShawSean Get well first!! |
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 ShawSean
join:2010-07-16
Vernon, BC
kudos:12 | reply to ShawSean
Hey guys,
I was and still am pretty ill, sorry for no responses yesterday. I'll do my best to get things answered by this afternoon.
Cheers.
--
Sean
Twitter - @Shaw_Sean |
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| reply to EastVanIan
@EastVanIan
Page 2 of your bill, mine is now fixed, so I can copy and paste,
Promotions
Business Internet 50 Promotion (expires 29-Feb-12) -40.00
Total Promotions $-40.00
It is there, I am not sure what you use to look at your bill, or how you see your bill, but it is there.
--
Yes, I am not employed and looking for IT work. Have passport, will travel. |
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| reply to afatgoat
hey afatgoat,
a gold splitter will not cut it.. it has to be a 2.4gighz one or a 5gighz one as the speed of internet is faster then tv signal... you'll burn out that gold one fast :P and it will also make your speed slow too.. but I would send in your info to shawsean and have a techie come out and do a signal test on your line :P... |
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| reply to afatgoat
I have the same issue as you, afatgoat, and I pay for extreme as well. My internet speed is agonizingly slow. As for talking to Shaw, I never even got through to technical support.
Sean. I live in the Vancouver area and would like to know what's going on and when we can expect whatever this is to be resolved.
Your help would be much appreciated. Thank you. |
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| reply to pkarlos_76
Tech said it might be the issue. It's a week and a half wait for a callout. I figure i'd spend the 10$ and see if it was. I can always return it. |
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| reply to afatgoat
A gold splitter ain't gonna do anything to solve your problems, problem solving with technology is not always simple, you sound like you need a service call from a tech. Kudos for at least trying! |
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| reply to ShawSean
Hi Shawn.
I'm in the Fort St John area. I've been getting much slower then advertised speeds for the last week and a bit. I pay for extreme. The average speed using speedtest.net and shawspeedtest is around 3-5mb down and 1 and change going up, testing with my router and router bypassed.
I talked to technical support on Tuesday. The problem is still going on, They had me unplug the coaxial, unplug my router and modem, restart my computer, try speed testing from safemode with network. I think they may have reset my modem as well. They suggested my splitter was the problem, I replaced it today with a gold plated one. Still no luck.
Phone wait time is greater then 4 hours, the online customer service option through the site always yields an error (Error Id: -1031098854 ) and no one has replied to my emails.
Is there a problem going on at shaw or is there a technical blankout for the area and if so, when can I expect it to get resolved?
Thanks.
-max |
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bisk
join:2002-06-15
Binbrook, ON | reply to RGMystro
Thanks for the info RGMystro. Yes, I've converted to a Shaw account; I have a Personalizer plan. I can't believe we have to wait nearly a year after the west got the Gateway. |
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| reply to bisk
bink, also if your still with the old system with mountaincable.. you'll have to go in to the mountain office and update to a shaw account.. better then waiting on the phone and waiting like 2 or 3 hours |
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| reply to ShawSean
bink, Shaw Hamilton will not be getting gateway for a while.. I was talking to a tech that came by my place about it.. they still have to work out the bugs with the SPP50 and stuff like that first.. and apparently it will be a 3 hour install or less for the Gateway.. heard some time in spring or summer we will be getting it |
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| reply to ShawSean
Do we know when more 1 TB PVR Expanders will be available, and I assume they will work with the Gateway? And will they remain at the $50 price? My local retail outlet doesn't have any stock left. |
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bisk
join:2002-06-15
Binbrook, ON | reply to ShawSean
ShawSean,
I'd like to know when Shaw Hamilton is planning to fully integrate with Shaw. I'm paying the same price as other Shaw customers yet I can't get the new Gateway DVR. I also can't access any of the Customer Care services online as my account number is only 8 digits not the 11 that the system expects. |
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ShawSean
join:2010-07-16
Vernon, BC
kudos:12 | reply to ShawSean
@matt1101 - good to hear Matt, I like hearing positive results, makes my job easier  .
@Zig n Zag - no information on that yet, sorry.
@EastVanIan - I received your pm Ian, we'll have someone contact you asap
--
Sean
Twitter - @Shaw_Sean |
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| reply to kevinds
Which other pages? I get a one page email and pay the bill via online banking... |
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| reply to EastVanIan
Where are the next pages of your bill? |
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| reply to kevinds
I don't receive a printed bill from shaw, I get an email. And I don't see anywhere on the bill where it says my promo expires (see pic): »i.imgur.com/xKvuG.jpg
I only mention the rep telling me I would be contacted when the promo was expired because she offered that as what seemed to be a selling point. I didnt ask to be informed, she just mentioned it (several times) when I was signing up over the phone.
Anyways, after spending 1:45 on hold, and speaking with 3 different shaw reps on monday (2 via chat, one on the phone) MY CALLBACK SCHEDULED FOR TUESDAY EVENING BETWEEN 7PM AND 8PM NEVER CAME (please pardon the caps). Is this actually happening? Is it actually this hard to cancel an account? Have I offended someone at shaw that has flagged my account and now I will be unable to cancel this account forever? WHAT DO I HAVE TO DO? |
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| reply to ShawSean
ShawSean, My area in Richmond, from what I've been told is upgraded to a 250mbps standard, yet no release to consumers. When is the expected release date? |
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| reply to ShawSean
If you aren't having issues with the Cisco, that's wonderful. I personally have put my Cisco into bridge and haven't looked back since. Just been wonderful so far! |
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| reply to ShawSean
Hi ShawSean
So the tech came in and I was able to get him to give me one of the Cisco Modems/routers. Might see about getting it put into bridge mode but I do like it a lot better than the SMC.
The interface is substantially more informative and intuitive than the SMC modem, in my opinion.
The technician was great to deal with and it didn't take long at all to get everything going.
Hitting speeds through speedtest.net (depending on time of day) anywhere between 75MBPS to 92MBPS down and 4.25-4.65MBPS up. Shaw's speed test shows anywhere from 82-95/4.5-4.75.
These are great speeds and so far (knock on wood) everything's been working great and I'm quite pleased.
Hopefully there will be more CSR's as I am pretty sure last week I spent about 10-12 hours on hold for activating the modem, seeing if they could remote in to the SMC and setting up a technician visit.
Cheers and thanks again Shaw_Sean |
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