O Canada! > Canadian > Shaw > [ALL] Ask a Shaw Rep

reply to ShawSean

Re: [ALL] Ask ShawSean

reply to rustydusty
I have about had it with Shaw. During prime time my speeds can become horrendous. Tonight I spent 2 hrs waiting via web chat only to have the applet quit. Have had 2 techs out here with the last one saying that there was a problem out in the lane. I have never been able to get an answer out of Shaw whether in fact the problem had been fixed due to the horrendous wait times.

»www.speedtest.net/result/1500605796.png

reply to ShawSean
Try a different server to do speedtest to. I found some aren't the best at times...

reply to ShawSean

reply to ShawSean

Re: About to give up all hope...

reply to qVAMPIREp
Thanks for the kind words guys, much appreciated.

@qVAMPIREq - just let me know how things turn out.
--
Sean
Twitter - @Shaw_Sean

reply to qVAMPIREp
I finally got through! I am guessing my odds of getting what I wanted are less than 50%... I know I should have more faith but trust is earned...

Here is the transcript of what has been promised. I was almost sent to a retail location without stock for a second time.....

GoToAssist:
Your representative has arrived.

Jessica #7779 (10:46:37):
Thank you for choosing Shaw Chat Support Services. My name is Jessica. One moment please, while I retrieve your account.
Jessica #7779 (10:49:32):
You want to upgrade to Broadband 100?

qVAMPIREp (10:49:41):
Yes
qVAMPIREp (10:50:06):
I would like to upgrade my Internet account to Broadband 100. However, I absolutely do NOT want an SMC modem. I would like a CISCO DP3825 set to Bridged-Mode.

Do you have any of the CISCO DP3825 routers in stock at the main Calgary office location at 630 3 Ave SW? If so, can you please contact them and get them to set one aside for me to pickup today?

Jessica #7779 (10:50:40):
Yes, we have stock. You can go there and pick it up anytime.

qVAMPIREp (10:51:47):
You are positive? Last time I went I waited in line for 30 mins and they had nothing in stock. That is why I would like to get them to hold one for me today

Jessica #7779 (10:52:00):
yes
Jessica #7779 (10:52:08):
We can have one sent out to you if you want.

qVAMPIREp (10:53:16):
No, I would rather just pick it up. In regards to the bridge mode is that done at the time of provisioning? I don't want to wait on line for 2 hours to get it done.

Jessica #7779 (10:53:45):
yes. One moment pls. I'm just going to check with the Calgary retail right now.
Jessica #7779 (10:54:10):
qVAMPIREp, Cgy is low in stock right now for the Cisco router. But, it is better chance of you getting the router if we mail it out to you.

qVAMPIREp (10:54:56):
Ok, can you guarantee me that I won't be mailed an SMC router?

Jessica #7779 (10:55:01):
No, you won't.

qVAMPIREp (10:55:38):
Ok, then that would be fine.

Jessica #7779 (10:56:00):
Ok. You'll get one in 3-5 business days.
Jessica #7779 (10:56:02):
Anything else, qVAMPIREp?

qVAMPIREp (10:57:43):
No that's everything. Can you please make sure it is in bridged mode. I already have a business class CISCO network router and do not want the WIFI.

Jessica #7779 (10:58:44):
Yes. we will make sure.
Jessica #7779 (10:58:48):
An order has been placed already.
Jessica #7779 (10:58:53):
Have a great day, qVAMPIREp.

qVAMPIREp (10:59:13):
Thanks Jessica

GoToAssist (10:59:35):
qVAMPIREp has left the session.

GoToAssist (10:59:35):
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reply to rustydusty
Trying to get a hold of Shaw is pretty much impossible. I've been sitting on hold and waiting for an online chat for over 1 1/2 hours so far today. Lasted for almost 2 hours before giving up the other day... All I want to do is to upgrade my service to Broadband 100 and get a CISCO modem in bridged mode. I'd like to just pick one up from the main branch in downtown Calgary to ensure I don't get a crappy SMC modem mailed to me. Why is this so hard?

I've tried the walk in approach on the weekend before but they didn't even have any SMC's in stock...

Shaw is making it very hard for me to be their customer......

reply to Slack0

Re: [ALL] Ask ShawSean

reply to ShawSean
Just wanted to say, ShawSean rocks.

Wasn't having any luck going through regular customer support/tech support, until posting here.

I'm not sure who Sean reports to, but he (and his web team) deserve raises.

Thanks Sean.

reply to pkarlos_76
Space HD will not happen, unless Shaw removes the 85% of content must be in HD.

Very little of the SpaceHD stuff is HD.

I went through a 24 hour period, the day I checked, 5 hours was HD, the rest was SD.

I would like it, because I have all the HD channels, but basic SD cable, I don't get Space from Shaw.
--
Yes, I am not employed and looking for IT work. Have passport, will travel.

reply to jarrycanada
It is the guide infomation,

If you look at the sitcoms for example,

The first part is New,
or
Repeat,

That is the infomation the PVR goes off of,
That is why it happens,

What causes it, not sure if it is the channel not providing the infomation, or if it is Shaw not sending the infomation to the guide.
But being that most channels get the New/Repeat flag, I'm thinking its not Shaw stripping it out, I'm thinking they are not getting that detail from the channel.

If you check out Bell's PVR, the infomation can also tell you when the episode first aired, and the episode number, which is really neat.

But to simplify, its a guide infomation problem.
--
Yes, I am not employed and looking for IT work. Have passport, will travel.

reply to ShawSean
Awesome Thank you cant wait to here. Currently on telus Optik living with the inlaws , moving out soon and am looking at Shaw 250

reply to DanteX
@DanteX - Not sure until I receive the new schedule from operations.

@abatrour - Sure, pm me your account details and i'll take a look

@pkarlos_76 - We (employees) usually find out about channel additions the same day they're announced to the public. As for cost, that could only be known if we had the channel already.

@jarrycanada - Interesting, I'll take a read through that thread and look into this further for you. send me an email if you don't mind to shawfeedback[at]sjrb.ca with details and put ATT: Sean in the subject line. Thanks.
--
Sean
Twitter - @Shaw_Sean

reply to ShawSean
Hi sean,

I have a question about PVR's. Me and many others who have shaw HDPVR's box's, have noticed that on many channels they don't Flag properly new shows on channels like showcase, discovery network and the E channel. these new shows are not recorded as a result. shaw has done nothing to explain why this happens or ever try to fix this problem.

worse yet some people over at digitalhome.ca forum's have pointed out that this has been going on for over 5 years.

Does shaw know about this problem and are they ever going to fix the channel listings so they will record right? because to me this sorta makes having a PVR pointless if it will not record new programs.

»www.digitalhome.ca/forum/showthr···t=143209

reply to ShawSean
When is Shaw getting Space HD channel, and I hope it don't cost menany more extra then what I pay for the Space channel?

reply to ShawSean
I signed up for 15-15-15 promo and my internet is set to the wrong speed. Can you help me out?

reply to ShawSean
Is the eta for 250mbit internet in Richmond the same as Surrey which is Dec ? if not do you know when ?

reply to shaw_student
Please pm me with your contact details, I'll have someone contact you regarding your packaging.
--
Sean
Twitter - @Shaw_Sean

reply to SpongeGuard
All dates are tentative over the next 18 months, so be patient. It's gonna happen when it happens.