O Canada! > Canadian > Shaw > [ALL] Ask a Shaw Rep

reply to ShawSean

Re: [ALL] Ask ShawSean

reply to ShawSean
when phase 2 rolls out will broadband 50 be bumped to 100 and be unlimited ?

reply to Amar

reply to DanteX

What I mean is will the pricing scheme stay the same? 139 for 100 Unlimited right now , will 250 be the same? will 100 unlimited drop in price too ?

reply to Amar

thanks

reply to ShawSean
Is there a road map for these upgrades?

Looking for info on the Edmonton downtown/Oliver area timeline.

reply to ShawSean
What's the ETA on enabling internet service and networking utilizing the Gateway devices?

reply to ShawSean
@ShawSean: Is there a date for Phase 2 upgrades in View Royal (Victoria)? The PDF on the Shaw site only indicates dates for a couple of areas of Victoria.

reply to ShawSean
Sean,

An article by Gillian Shaw in the Vancouver Sun on September 14 said, "[Shaw company president Peter] Bissonnette points out that the company has never sold televisions although it provides cable service, so it’s not about to get into the business of selling devices to access its network."

While Mr. Bissonnette apparently conveniently forgets that Shaw obviously DOES sell (as a monopolistic provider, no less) the cable boxes and PVRs needed to access the cable TV network, does this new "we're not in the hardware business" attitude mean that perhaps I'll soon be able to eschew the Shaw PVR or gateway solution and buy a Ceton 4-tuner CableCard solution for my Windows Media Center PC?!

The latest Motorola boxen I've seen (specifically the DCX-3200 and DCX-3400) have a CableCard M-card in them, so presumably it's technically feasible that one could build a 7MC box that could work with Shaw cable?

Got any insights??

99% of the time I am happy with Shaw service but the last week has been a nightmare. Had 50% packet loss on Monday, which cost me a lot of money and headache in my home business. Tech support takes hours to get through on the phone. When you finally get through, they give you bs answers about "working on it" and when asked for any definitive timelines has no answer.

For the past few days I've had ping in the hundreds of ms. This makes work and gaming impossible. I might as well switch to dialup since it'll be much cheaper and at least i'll get what i'm paying for. I've already hooked up Telus dsl and will be cancelling Shaw if this doesn't get resolved very very soon.

reply to ShawSean
What the heck has happened to Shaw's Customer Service?

I had to call the other day for a billing question. I found out that I can't speak to someone on the phone until after 9 a.m. Winnipeg time. I'm sure it was at least 8 if not 7 a.m. just a few months ago.

Yesterday mid-afternoon my internet goes down. I tried to call Shaw and the recording said I could expect a wait time of "1 hour 45 minutes to 2 hours 39 minutes." To report an outage?! "Thankfully" I found out that a friend of mine was also out in her neighbourhood which meant it wasn't just me and the problem was reasonably widespread. But if it was just me, or just my street, it might have been half a day or more before Shaw found out about the problem and tried to resolve.

So I ask again, what happened? Has Shaw really taken on that many new customers? Are there that many problems occurring that are swamping the phone lines? Or has Shaw cut back on the number of frontline CSRs? Or is it a combination of the above?

This is the new standard wait time for Shaw Erik. Welcome to the party.

reply to ShawSean
Hi,

im currently on telus, thinking to have shaw for better speed. However, im in high rise apartment which is not good for cable service.
i have tried shaw about 6 months ago. i had to cancle my service with shaw becuase for a 50MB plan i can get only about 10-25MB download.

Could you please tell me the avg speed of shaw today for builing :7555 alderbridge way, richmond, bc.
becuase i really dont wanna try the 2nd time to find out my best speed avaliable.

thank you very much.

edwardxin

reply to ShawSean
User: marry me?
Amy: My, aren't you the charming sort? Don't get any ideas, you're dealing with a strictly G-Rated virtual lady.

reply to ShawSean
@Nilism, adiabatic - I'm waiting for the most current road map from operations so I can give you a more accurate timeline.

@pkarlos - You know i'm sending you a pm once I have that ETA

@Karyudo - Sorry, I've got no information on that.

@fedup123 - I'd like to make it 100% again, just pm me your account details and I'll do whatever I can to straighten the situation out.

@ErikRP - no excuses really for the hold times Erik, they're rather long right now. Please contact me anytime (during business hours) on the boards and i'll get back to you asap as an alternative. As for front-line staff, we're busy training new agents right now, but it does take 4-6 weeks to train and ensure they're capable of taking calls efficiently.

@edwardxin - there's really no way for me to see what the average speed of a building is Edward. We always want to ensure the speed you subscribe to is the speed you're getting. If it isn't, I'm available on the boards to make sure we do our best in ensuring it is.
--
Sean
Twitter - @Shaw_Sean

reply to ShawSean
Sean,

Are there any issues with the smtp mail.shawcable.com?

Not receiving emails sent using this server. No error messages.

Thanks!
--
»www.hkd-clan.net

what outgoing/incoming mail servers are you using? and what outgoing is the person using that's sending you mail.
--
Sean
Twitter - @Shaw_Sean