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stolen

join:2004-04-12
Calgary, AB
kudos:2
reply to BxB

Re: [ALL] Ask a Shaw Rep

According to »www.shaw.ca/terms-of-use/

Traffic Management Policies
Last updated: June 7, 2011
Shaw uses traffic management policies to ensure proportional access to its network for all Shaw Internet customers. Some Peer-to-Peer (P2P) applications used for non real-time file sharing can consume a disproportionate amount of upstream bandwidth causing disruption to other customers on Shaw's network. Shaw's traffic management policies were introduced to quickly address any upstream congestion caused by these P2P applications while standard network expansion activities are undertaken to increase the bandwidth availability for all users.
Shaw's traffic management policies come into effect only if upstream network congestion occurs on a network segment. If congestion occurs, the traffic management policies reduce the amount of upstream bandwidth available for P2P applications completing non real-time file transfer activity to 80 kbps per end-user.
Shaw's traffic management policies do not affect download speeds and will not affect real-time interactive activities such as on-line gaming, banking, e-mail or VoIP services. For the majority of Shaw customers the Internet experience is unaffected by our traffic management policies and both upstream and downstream bandwidth will be available to ensure the full operation of any application.
The traffic management policies implemented by Shaw use IP addresses to make real-time traffic management decisions in relation to Shaw's network. Since IP addresses have the potential to be linked to an individual's customer account, IP addresses could be considered personal information. The traffic management policies implemented by Shaw do not involve capturing, storing or archiving this information in any way.

Doonz

join:2010-11-27
Beaumont, AB
reply to BxB

said by BxB:

Shaw_Alex:

Please give me a straight answer as whether Shaw throttles torrent traffic?

They Throttle traffic on congested nodes. Its in their TOC's please read them

BxB

join:2006-01-16
k1r5d6
reply to Shaw_Alex

Shaw_Alex:

Please give me a straight answer as whether Shaw throttles torrent traffic?

Expand your moderator at work


Shaw_Alex
Official Shaw Rep

join:2010-12-16
kudos:1
reply to Zhand

Re: [ALL] Ask a Shaw Rep

Hi Zhand,
I would recommend contacting a support agent via our regular support channels, Facebook (www.Facebook.com/Shaw) or Twitter (www.twitter.com/Shawhelp) for immediate assistance.



Zhand

@rsac.com
reply to ShawSean

Is the shaw service down in Edmonton Area August 19, we have no phone/internet or cable


ravenchilde

join:2011-04-01
kudos:2
reply to Bunniez

Re: What should I do?

said by Bunniez :

I want to make use of some MoCA equipment I have to create an internal MoCA network. When my phone was installed I noticed there are no less than 3! splitters in my cable box and I stuck my nose in and noted they are standard 5-1Ghz splitters. My MoCA equipment won't work with those splitters as they operate above 1Ghz.

MoCA will work on these splitters. I run 2 seperate MoCA networks, one for Data using Netgear MoCA bridges, one for TV using the Shaw Arris Gateway and Portals. Both networks run through the Shaw provided 5-1000MHZ splitters, and both run exceedingly well even though they operate slightly over 1000 MHz.

I've speed tested my MoCA network to around 172 mbps.

Invade

join:2007-07-08
Burnaby, BC
reply to ShawSean

Re: [ALL] Ask a Shaw Rep

is there any ETA on when burnaby will get the upgrade for shaw 50/5 upload? IIRC there was an announcement several months back regarding this. I know some areas have it upgraded. D:


kevinds

join:2003-05-01
Calgary, AB
kudos:2
reply to Bunniez

Re: What should I do?

I'm not a Shaw rep, but I can answer some of your things,

1. If you know where the splitters are, you can probably install the filter yourself. Are you not using it now? If not, adding it may fix your MoCA issues.

2. The splitters Shaw uses are the same for the MoCA networks they setup, 5 MHz to 1000 MHz, they aren't rated for above 1GHz but they will work, it just isn't known how they do to the frequencies.

3. Request it when you order, but make sure it is bridged before the tech leaves. BB100 you should get the Cisco, but isn't guarenteed, only BB250 guarentees you will get the Cisco, ask the installer if he doesn't bring out the Cisco, if he has any in their truck/van

4. They may just mail you the modem (last time they mailed me a modem, there was a return sticker for mailing back the existing modems (if you don't own them already))

How many outlets do you have/need, and do you know what your current signal level is? What kind of booster? How many ports are on each of your splitters?

You should probably start your own thread for this though.
--
Yes, I am not employed and looking for IT work. Have passport, will travel.


ShadowMeph

join:2005-10-09
Abbotsford, BC
reply to Bunniez

I just posted having similar issues but then with all of this flooding going on in Alberta maybe some of the Data centers are under water and or damaged could this be part of the reason why



Bunniez

@184.65.60.x
reply to ShawSean

I would love some assistance from a technically knowledgeable Shaw Rep, here's my situation:

I have Personal TV, Extreme Internet, Basic Phone, and a second Extreme Connection.

I want to drop both Extreme Internet Connections and upgrade to Broadband 100. I figure it should be around the same price.

I want to make use of some MoCA equipment I have to create an internal MoCA network. When my phone was installed I noticed there are no less than 3! splitters in my cable box and I stuck my nose in and noted they are standard 5-1Ghz splitters. My MoCA equipment won't work with those splitters as they operate above 1Ghz.

Also, I have a 'booster' on my main TV because the signal is so much better with it than without it. I believe these are prohibited?

I believe the install for the BB100 is free and I was hoping if and when I book an installation I can have the installer install:

1. A MoCA filter (provided by me)
2. Two splitters with a higher frequency rating (provided by me so I can use MoCA) and replace the 3 that are currently there and probably degrading my signal, so I could hopefully get rid of the booster
3. Have my new modem (I would request the Cisco) be bridged so I can use my own router. Request that at the time or beforehand?

Thoughts, advice, suggestions? I want to do this properly.

Thanks in advance.


kevinds

join:2003-05-01
Calgary, AB
kudos:2
reply to rush

Re: [ALL] Ask a Shaw Rep

Probably, Hamilton is done by Rogers now, not Shaw



rush

join:2008-01-06
Hamilton, ON
reply to ShawSean

Now that Shaw sold the Hamilton,Ontario part to the terrible company called Rogers, will our internet plans change in Hamilton?



Shaw_Alex
Official Shaw Rep

join:2010-12-16
kudos:1
reply to Bandito

Broadband 50, BB100 and BB250 all have included WiFI Modem rentals.
Everything else you will need to use a regular modem or rent a WiFi modem.


Bandito

join:2003-01-23
reply to Shaw_Alex

said by Shaw_Alex:

If you downgrade you will have to pay a little bit extra for the WiFi Modem or you have the option to switch to the free rental modem.

Does this apply as well if i downgrade to 25 Mbps speed or do I need to return the modem and use my own Docsis 2 modem to avoid additional hardware charges?


Shaw_Alex
Official Shaw Rep

join:2010-12-16
kudos:1
reply to Bandito

If you downgrade you will have to pay a little bit extra for the WiFi Modem or you have the option to switch to the free rental modem.



Shaw_Alex
Official Shaw Rep

join:2010-12-16
kudos:1
reply to Travis86

You will not be charged anything as we currently do not have any bandwidth usage fees. If you exceed your monthly bandwidth limits often, you will likely be contacted and asked to reduce your usage.

There will be a program coming later where you may be bumped up to the next level package but no details have come out on that yet.



Travis86

@shawcable.net
reply to ShawSean

So I have had to download the majority of my drop box due to a hard drive crash. I went to look at my data usage, I have used 287 GB of data with only 250 + 50GB (I am a shaw friend ) of data as my limit. If I excede the limit will I be charged a fee? If so how is it determined?

Thanks

Travis


Bandito

join:2003-01-23
reply to Shaw_Alex

Thanks for the reply. Right now, I just want to verify the information that was given to me. I have a lot of codes on my account.

I looked at the packages and it says modem rental included on some of them. What was explained to me that I have the option of buying the modem/router but it's free right now if I take the broadband and if later, even a week later, i can downgrade and I keep the modem/router.

Can you verify the above information?



Shaw_Alex
Official Shaw Rep

join:2010-12-16
kudos:1
reply to Bandito

It depends on your package. If you send me a PM with your account number, I can break down the charges for you.

Some modems are included in the package. Take a look at »www.shaw.ca/internet/packages/ for more information.


Bandito

join:2003-01-23
reply to ShawSean

Can you verify something about your Broadband 50 and 100 internet? If you have the lower internet speed bundled with your tv, home phone, how much is the price (I will see) for the 50, and 100?

Can you also verify if you actually own the modem/router or you're renting it? Someone said that Shaw currently has a promo where the router is free and installation is also waived?


xtachx

join:2005-11-19
canada
Reviews:
·voip.ms
reply to Synapse

said by Synapse :

Hi Shaw_Alex, been with Shaw for quite a few years and contacted them regarding my student promo expiring. They basically told me it wasn't being offered anymore and to look over the current bundles. No offers, promos or anything like that even vaguely alluded to.

Anything you can do to assist? I'm basically looking at my bill going from $85-$90 to nearly ~$200.

I am on the same boat. Shaw_Alex said that they are putting students on a different promo till the student plan comes out in september. They will not let us keep our student plans. :-(
--
Bell Canada: It is “Preposterous" that consumers should get content they want on their cellphones.


Synapse

@shawcable.net
reply to Shaw_Alex

Hi Shaw_Alex, been with Shaw for quite a few years and contacted them regarding my student promo expiring. They basically told me it wasn't being offered anymore and to look over the current bundles. No offers, promos or anything like that even vaguely alluded to.

Anything you can do to assist? I'm basically looking at my bill going from $85-$90 to nearly ~$200.



NRHM

@rogers.com
reply to ShawSean

I just spoke to a Shaw rep and I'd like confirmation about your online Video on Demand service (vod.shaw.ca)

If I don't want cable TV but do want cable Internet through Shaw. With just Internet can I still use this service? I have no use for 24/7 cable but being able to rent the occasional movie off of Shaw and stream it on my PC would be a plus.

The rep I spoke to said that in order to rent movies from vod.shaw.ca I must have cable. Is this the case? It seems really strange to restrict your Internet subscribers from renting and streaming movies to their PCs.



Shaw_Alex
Official Shaw Rep

join:2010-12-16
kudos:1
reply to kevinds

The current student promotion has expired and can no longer be added to accounts. I don't have any confirmation, but I do believe a new student promotion is coming.

Currently we are putting students on other promotions to help them save money until a new promotion is available.


kevinds

join:2003-05-01
Calgary, AB
kudos:2
reply to xtachx

Sean is still here, just not as much, try sending him a PM

But if you can find the orginal flyer, frame it you may need it again
--
Yes, I am not employed and looking for IT work. Have passport, will travel.


xtachx

join:2005-11-19
canada
Reviews:
·voip.ms
reply to kevinds

said by kevinds:

Do you have any record of the promo stating that it renews as long as you are a student? - If you do, in my experience, there is someone who can re-enter the codes, just might take a bit of work

I didnt save the page, I didnt imagine shaw will not honor this after a while, however, a web search reveals threads:

»forums.redflagdeals.com/shaw-201···1077684/

(mentions that it is renewable as long as you are a student)

This is from the pre-personal TV era and shawsean knows all about it. (He has helped me get it in the first place, and it was in this very forum!)

I will dig up a bit see if I can find the flyer. However when I called in last year (I actually forgot to submit proof of enrollment on time), it was cancelled, but a manager saw my enrollment status and re-instated the promo and I was given a credit for the month where I was overcharged. This was during July, when they had no student promo just like now, so I find it hard to believe that they dont know about this plan.

--
Bell Canada: It is “Preposterous" that consumers should get content they want on their cellphones.
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