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MatrixRS

join:2001-11-12
Kelowna, BC
reply to ShawSean

Re: [ALL] Ask ShawSean

I'm trying to send myself an email...

Incoming: shawmail.ok.shawcable.net
Outgoing: mail.shawcable.com

Also tried: shawmail.ok.shawcable.net as the outgoing.
--
»www.hkd-clan.net



ShawSean

join:2010-07-16
Vernon, BC
kudos:12

well shawmail.ok.shawcable.net is correct for incoming and outgoing. if you want to dm me your details (email address etc.) we can do some further testing.
--
Sean
Twitter - @Shaw_Sean



rustydusty

join:2009-09-29
Red Deer, AB
reply to ShawSean

shawmail.ed.shawcable.net

That would be for Edmonton, obviously, and is the SMTP and POP address.



shaw_student

@shawcable.net
reply to ShawSean

i put this question in the student promo thread but it remains unanswered

»Re: Shaw Student Rates on Broadband Plans?

right now i have digital tv + extreme internet which comes out to ~ $65/month but someone stated it should be $44.40/month (not interested in the SPP packages)

so i guess my question is, is the poster correct with the above mentioned student package?

also, it says that extreme internet alone should be $22.45 however my bill says im paying around $34 or so for internet alone

can i message/email someone to look into this and fix up my account pricing/billing, or would i have to call in and wait on hold for a few hours ??


SpongeGuard

join:2009-08-09
Port Alberni, BC
reply to ShawSean

Would it be possible to get some info as to when the new tiers will be rolled out on vancouver island, specifically Port Alberni area?

Been waiting a while, and was told mid august ages ago



pkarlos_76

join:2004-08-24
Edmonton, AB

All dates are tentative over the next 18 months, so be patient. It's gonna happen when it happens.



ShawSean

join:2010-07-16
Vernon, BC
kudos:12
reply to shaw_student

Please pm me with your contact details, I'll have someone contact you regarding your packaging.
--
Sean
Twitter - @Shaw_Sean


DanteX

join:2010-09-09
kudos:1
reply to ShawSean

Is the eta for 250mbit internet in Richmond the same as Surrey which is Dec ? if not do you know when ?


abatrour

join:2008-05-24
canada
reply to ShawSean

I signed up for 15-15-15 promo and my internet is set to the wrong speed. Can you help me out?



pkarlos_76

join:2004-08-24
Edmonton, AB
reply to ShawSean

When is Shaw getting Space HD channel, and I hope it don't cost menany more extra then what I pay for the Space channel?


jarrycanada

join:2004-12-02

1 edit
reply to ShawSean

Hi sean,

I have a question about PVR's. Me and many others who have shaw HDPVR's box's, have noticed that on many channels they don't Flag properly new shows on channels like showcase, discovery network and the E channel. these new shows are not recorded as a result. shaw has done nothing to explain why this happens or ever try to fix this problem.

worse yet some people over at digitalhome.ca forum's have pointed out that this has been going on for over 5 years.

Does shaw know about this problem and are they ever going to fix the channel listings so they will record right? because to me this sorta makes having a PVR pointless if it will not record new programs.

»www.digitalhome.ca/forum/showthr···t=143209



ShawSean

join:2010-07-16
Vernon, BC
kudos:12
reply to DanteX

@DanteX - Not sure until I receive the new schedule from operations.

@abatrour - Sure, pm me your account details and i'll take a look

@pkarlos_76 - We (employees) usually find out about channel additions the same day they're announced to the public. As for cost, that could only be known if we had the channel already.

@jarrycanada - Interesting, I'll take a read through that thread and look into this further for you. send me an email if you don't mind to shawfeedback[at]sjrb.ca with details and put ATT: Sean in the subject line. Thanks.
--
Sean
Twitter - @Shaw_Sean


DanteX

join:2010-09-09
kudos:1

Awesome Thank you cant wait to here. Currently on telus Optik living with the inlaws , moving out soon and am looking at Shaw 250


kevinds
Premium
join:2003-05-01
Calgary, AB
kudos:3
Reviews:
·Shaw
reply to jarrycanada

It is the guide infomation,

If you look at the sitcoms for example,

The first part is New,
or
Repeat,

That is the infomation the PVR goes off of,
That is why it happens,

What causes it, not sure if it is the channel not providing the infomation, or if it is Shaw not sending the infomation to the guide.
But being that most channels get the New/Repeat flag, I'm thinking its not Shaw stripping it out, I'm thinking they are not getting that detail from the channel.

If you check out Bell's PVR, the infomation can also tell you when the episode first aired, and the episode number, which is really neat.

But to simplify, its a guide infomation problem.
--
Yes, I am not employed and looking for IT work. Have passport, will travel.


kevinds
Premium
join:2003-05-01
Calgary, AB
kudos:3
Reviews:
·Shaw
reply to pkarlos_76

Space HD will not happen, unless Shaw removes the 85% of content must be in HD.

Very little of the SpaceHD stuff is HD.

I went through a 24 hour period, the day I checked, 5 hours was HD, the rest was SD.

I would like it, because I have all the HD channels, but basic SD cable, I don't get Space from Shaw.
--
Yes, I am not employed and looking for IT work. Have passport, will travel.


Slack0

join:2011-09-09
Vancouver, BC
reply to ShawSean

Just wanted to say, ShawSean rocks.

Wasn't having any luck going through regular customer support/tech support, until posting here.

I'm not sure who Sean reports to, but he (and his web team) deserve raises.

Thanks Sean.



rustydusty

join:2009-09-29
Red Deer, AB

said by Slack0:

Just wanted to say, ShawSean rocks.

Wasn't having any luck going through regular customer support/tech support, until posting here.

I'm not sure who Sean reports to, but he (and his web team) deserve raises.

Thanks Sean.

Amen!

qVAMPIREp

join:2011-02-28
Calgary, AB

About to give up all hope...

Trying to get a hold of Shaw is pretty much impossible. I've been sitting on hold and waiting for an online chat for over 1 1/2 hours so far today. Lasted for almost 2 hours before giving up the other day... All I want to do is to upgrade my service to Broadband 100 and get a CISCO modem in bridged mode. I'd like to just pick one up from the main branch in downtown Calgary to ensure I don't get a crappy SMC modem mailed to me. Why is this so hard?

I've tried the walk in approach on the weekend before but they didn't even have any SMC's in stock...

Shaw is making it very hard for me to be their customer......


qVAMPIREp

join:2011-02-28
Calgary, AB

I finally got through! I am guessing my odds of getting what I wanted are less than 50%... I know I should have more faith but trust is earned...

Here is the transcript of what has been promised. I was almost sent to a retail location without stock for a second time.....

GoToAssist:
Your representative has arrived.

Jessica #7779 (10:46:37):
Thank you for choosing Shaw Chat Support Services. My name is Jessica. One moment please, while I retrieve your account.
Jessica #7779 (10:49:32):
You want to upgrade to Broadband 100?

qVAMPIREp (10:49:41):
Yes
qVAMPIREp (10:50:06):
I would like to upgrade my Internet account to Broadband 100. However, I absolutely do NOT want an SMC modem. I would like a CISCO DP3825 set to Bridged-Mode.

Do you have any of the CISCO DP3825 routers in stock at the main Calgary office location at 630 3 Ave SW? If so, can you please contact them and get them to set one aside for me to pickup today?

Jessica #7779 (10:50:40):
Yes, we have stock. You can go there and pick it up anytime.

qVAMPIREp (10:51:47):
You are positive? Last time I went I waited in line for 30 mins and they had nothing in stock. That is why I would like to get them to hold one for me today

Jessica #7779 (10:52:00):
yes
Jessica #7779 (10:52:08):
We can have one sent out to you if you want.

qVAMPIREp (10:53:16):
No, I would rather just pick it up. In regards to the bridge mode is that done at the time of provisioning? I don't want to wait on line for 2 hours to get it done.

Jessica #7779 (10:53:45):
yes. One moment pls. I'm just going to check with the Calgary retail right now.
Jessica #7779 (10:54:10):
qVAMPIREp, Cgy is low in stock right now for the Cisco router. But, it is better chance of you getting the router if we mail it out to you.

qVAMPIREp (10:54:56):
Ok, can you guarantee me that I won't be mailed an SMC router?

Jessica #7779 (10:55:01):
No, you won't.

qVAMPIREp (10:55:38):
Ok, then that would be fine.

Jessica #7779 (10:56:00):
Ok. You'll get one in 3-5 business days.
Jessica #7779 (10:56:02):
Anything else, qVAMPIREp?

qVAMPIREp (10:57:43):
No that's everything. Can you please make sure it is in bridged mode. I already have a business class CISCO network router and do not want the WIFI.

Jessica #7779 (10:58:44):
Yes. we will make sure.
Jessica #7779 (10:58:48):
An order has been placed already.
Jessica #7779 (10:58:53):
Have a great day, qVAMPIREp.

qVAMPIREp (10:59:13):
Thanks Jessica

GoToAssist (10:59:35):
qVAMPIREp has left the session.

GoToAssist (10:59:35):
Your session has ended. Thank you for contacting us.
If our Customer Survey did not open automatically, please click the following link:
Take our 1-minute Customer Survey.



ShawSean

join:2010-07-16
Vernon, BC
kudos:12

Thanks for the kind words guys, much appreciated.

@qVAMPIREq - just let me know how things turn out.
--
Sean
Twitter - @Shaw_Sean



anon1323

@shawcable.net

There were 3 new South Asian multicultural channels (SAB TV, MH1, Imagine) added recently and I wanted to know if any of them are included in the $20 South Asian combo that comes with the Personalizer. Thanks. I already know that they are on free preview until mid-October.

Also, is there any guide update planned for the DCX3400? I read that Shaw was planning to bring a HD guide similar to the one on Gateway to the 3400?


edwardxin

join:2011-09-17

1 edit
reply to ShawSean

Re: [ALL] Ask ShawSean

Click for full size
Click for full size
hi sean, i just got my shaw extreme installed.
however i got only 13 mb dl speed.
help needed.
thanks


rustydusty

join:2009-09-29
Red Deer, AB
reply to ShawSean

Try a different server to do speedtest to. I found some aren't the best at times...



pcguy

join:1999-10-15
Winnipeg, MB

I have about had it with Shaw. During prime time my speeds can become horrendous. Tonight I spent 2 hrs waiting via web chat only to have the applet quit. Have had 2 techs out here with the last one saying that there was a problem out in the lane. I have never been able to get an answer out of Shaw whether in fact the problem had been fixed due to the horrendous wait times.

»www.speedtest.net/result/1500605796.png



pkarlos_76

join:2004-08-24
Edmonton, AB
reply to ShawSean

Sighs, here is rather frustrated suggestion, restore your customers ability to add and remove tv addons or a la carte channels. I say this because I am not fond of waiting on hold for 2 hours to add a simple single channel 94 AKA Discovery Science which I feel shouldn't even be a separate $2.95. Channel anyways but besides that I was gonna try I for a bit since I keep finding myself trying to watch programming on that channel. Now I am not so sure!!!



ShawSean

join:2010-07-16
Vernon, BC
kudos:12
reply to ShawSean

Hey Everyone,

Just wanted to let everyone know i'm pretty busy today and won't be getting to replies until this afternoon.

thanks!

Sean
--
Sean
Twitter - @Shaw_Sean


Amar

join:2001-07-20
Surrey, BC
reply to ShawSean

The new internet plans are a huge step forward from what we had before, but I was wondering why the included usage only modestly increases between some packages. For example, BB100 has twice the download speed of BB50, but only 25% more data allotment (400GB vs 500 GB). I realize you are not paying twice the price, but something like 600-650GB seems like it would be more appropriate for BB100.

On an unrelated note, does the upload vs. download ratio matter to shaw on the new BB plans? Could I theoretically upload 350GB and download only 50GB in a month on the BB50 plan? It's unlikely I would ever do this, but a few years back the AUP team focused much more on users with a high amount of uploads due to the strain it causes on the network.



ShawSean

join:2010-07-16
Vernon, BC
kudos:12
reply to ShawSean

@anon1323 - Nothing as of yet on those channels, it's still in the preview period so the packaging has yet to be determined. I've heard there's plans to eventually update the guides on the old stb's but again, nothing solid at this point.

@edwardxin - pm me you contact info and i'll have someone follow up to troubleshoot further. Like rusty mentioned, please try some different speedtests, not all are alike .

@pcguy - send me your account info and i'll do my best to get this resolved for you.

@pkarlos - All I can do really is offer my apologies for the hold times and suggest you add channels during business hours while i'm online! All jokes aside, chat is your best bet for the quickest response right now during the weekend. We're adding Twitter support on the weekends, so you can always try tweeting @shawhelp as well. Were you able to get the channel added? if not msg me.

@Amar - All suggestions from customers regarding our broadband plans should be sent to shawfeedback[at]sjrb.ca. Thanks man!
--
Sean
Twitter - @Shaw_Sean


Amar

join:2001-07-20
Surrey, BC

said by ShawSean:

@Amar - All suggestions from customers regarding our broadband plans should be sent to shawfeedback[at]sjrb.ca. Thanks man!

Thanks. What about my second question?


ShawSean

join:2010-07-16
Vernon, BC
kudos:12

said by Amar:

said by ShawSean:

@Amar - All suggestions from customers regarding our broadband plans should be sent to shawfeedback[at]sjrb.ca. Thanks man!

Thanks. What about my second question?

Oh sorry man, yea it counts towards your total bandwidth, up or down.
--
Sean
Twitter - @Shaw_Sean
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