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anon1323

@shawcable.net
reply to ShawSean

Re: About to give up all hope...

There were 3 new South Asian multicultural channels (SAB TV, MH1, Imagine) added recently and I wanted to know if any of them are included in the $20 South Asian combo that comes with the Personalizer. Thanks. I already know that they are on free preview until mid-October.

Also, is there any guide update planned for the DCX3400? I read that Shaw was planning to bring a HD guide similar to the one on Gateway to the 3400?


edwardxin

join:2011-09-17

1 edit
reply to ShawSean

Re: [ALL] Ask ShawSean

Click for full size
Click for full size
hi sean, i just got my shaw extreme installed.
however i got only 13 mb dl speed.
help needed.
thanks


rustydusty

join:2009-09-29
Red Deer, AB
reply to ShawSean

Try a different server to do speedtest to. I found some aren't the best at times...



pcguy

join:1999-10-15
Winnipeg, MB

I have about had it with Shaw. During prime time my speeds can become horrendous. Tonight I spent 2 hrs waiting via web chat only to have the applet quit. Have had 2 techs out here with the last one saying that there was a problem out in the lane. I have never been able to get an answer out of Shaw whether in fact the problem had been fixed due to the horrendous wait times.

»www.speedtest.net/result/1500605796.png



pkarlos_76

join:2004-08-24
Edmonton, AB
reply to ShawSean

Sighs, here is rather frustrated suggestion, restore your customers ability to add and remove tv addons or a la carte channels. I say this because I am not fond of waiting on hold for 2 hours to add a simple single channel 94 AKA Discovery Science which I feel shouldn't even be a separate $2.95. Channel anyways but besides that I was gonna try I for a bit since I keep finding myself trying to watch programming on that channel. Now I am not so sure!!!



ShawSean

join:2010-07-16
Vernon, BC
kudos:12
reply to ShawSean

Hey Everyone,

Just wanted to let everyone know i'm pretty busy today and won't be getting to replies until this afternoon.

thanks!

Sean
--
Sean
Twitter - @Shaw_Sean


Amar

join:2001-07-20
Surrey, BC
reply to ShawSean

The new internet plans are a huge step forward from what we had before, but I was wondering why the included usage only modestly increases between some packages. For example, BB100 has twice the download speed of BB50, but only 25% more data allotment (400GB vs 500 GB). I realize you are not paying twice the price, but something like 600-650GB seems like it would be more appropriate for BB100.

On an unrelated note, does the upload vs. download ratio matter to shaw on the new BB plans? Could I theoretically upload 350GB and download only 50GB in a month on the BB50 plan? It's unlikely I would ever do this, but a few years back the AUP team focused much more on users with a high amount of uploads due to the strain it causes on the network.



ShawSean

join:2010-07-16
Vernon, BC
kudos:12
reply to ShawSean

@anon1323 - Nothing as of yet on those channels, it's still in the preview period so the packaging has yet to be determined. I've heard there's plans to eventually update the guides on the old stb's but again, nothing solid at this point.

@edwardxin - pm me you contact info and i'll have someone follow up to troubleshoot further. Like rusty mentioned, please try some different speedtests, not all are alike .

@pcguy - send me your account info and i'll do my best to get this resolved for you.

@pkarlos - All I can do really is offer my apologies for the hold times and suggest you add channels during business hours while i'm online! All jokes aside, chat is your best bet for the quickest response right now during the weekend. We're adding Twitter support on the weekends, so you can always try tweeting @shawhelp as well. Were you able to get the channel added? if not msg me.

@Amar - All suggestions from customers regarding our broadband plans should be sent to shawfeedback[at]sjrb.ca. Thanks man!
--
Sean
Twitter - @Shaw_Sean


Amar

join:2001-07-20
Surrey, BC

said by ShawSean:

@Amar - All suggestions from customers regarding our broadband plans should be sent to shawfeedback[at]sjrb.ca. Thanks man!

Thanks. What about my second question?


ShawSean

join:2010-07-16
Vernon, BC
kudos:12

said by Amar:

said by ShawSean:

@Amar - All suggestions from customers regarding our broadband plans should be sent to shawfeedback[at]sjrb.ca. Thanks man!

Thanks. What about my second question?

Oh sorry man, yea it counts towards your total bandwidth, up or down.
--
Sean
Twitter - @Shaw_Sean


capdjq
Premium
join:2000-11-01
Coastie

Hi, Shaw Sean. Could you answer me this question please. I got Shaw Phone installed about a month ago. It work well, actually great, except for one annoying occurrence. It sometimes just drops the signal and the phone goes dead. Lasts about 15 mins-1 hour. If I connect directly with the Phone Modem there is no problem.

The Phone modem is hooked up via a SPLITTER with the Internet Modem. The Internet is never affected. If I did not have an Alarm System I would not mind.

Does anyone with a Shaw Phone have signal drops like mine? Say every week or two. Is it normal. The Tech is at a loss to explain the reason. Don't blame him cause the Phone is fine when he comes.
--
"Dear Iceberg, I am sorry to hear about global warming. Karma is a bitch. Signed - Titanic"



pkarlos_76

join:2004-08-24
Edmonton, AB

1 edit

said by capdjq:

Hi, Shaw Sean. Could you answer me this question please. I got Shaw Phone installed about a month ago. It work well, actually great, except for one annoying occurrence. It sometimes just drops the signal and the phone goes dead. Lasts about 15 mins-1 hour. If I connect directly with the Phone Modem there is no problem.

The Phone modem is hooked up via a SPLITTER with the Internet Modem. The Internet is never affected. If I did not have an Alarm System I would not mind.

Does anyone with a Shaw Phone have signal drops like mine? Say every week or two. Is it normal. The Tech is at a loss to explain the reason. Don't blame him cause the Phone is fine when he comes.

You said when you connect directly to the phone modem and it is fine, therefore this is not a problem with the Shaw Phone modem nor Shaw's service up to the modem. However, if the phone modem is tied into your former telus outlets network that you use to plug our phone in and your alarm is tied into the same outlets network there may be a conflict in the former telus outlets throughout the house that may have something to do with your alarm system. And when computers and electronics detect conflicts they tend to not work for awhile, or there is a intermittent connection issue between your former telus phone outlets circuit.

* P.S. Shaw or your Alarm company may be able to help with this but they must be willing to send a tech as soon as the problem occurs as I doubt they can detect intermittent telus outlet circuit issues when it is not occurring. One way to to test yourself is to know the layout of the telus outlets circuit and test each outlet when the issue occurs and trace the issue by determining which outlets out of all the outlets in the house are working and not working which could pinpoint or narrow the scope to where the issue is. The other way of resolving the issue might involve a time consuming third party company, if you are desperate enough.


capdjq
Premium
join:2000-11-01
Coastie

Thanks for the reply. i have no idea how the phone line works.
However, the tech last week, disconnected all the jacks that were non-operational. I only use 2 outlets for Shaw. Then it happened again about 2 hours after he left. Drats.

Its like a stalling car. Never stalls in the repair shop.



ShawSean

join:2010-07-16
Vernon, BC
kudos:12

There's either a problem with your house wiring or something conflicting with your alarm system. If you pm me your account details we can setup another service call to see if it's something we're able to pinpoint.

Cheers.
--
Sean
Twitter - @Shaw_Sean



anon35

@shawcable.net

ShawSean, I have home phone with Shaw and one of the phone jacks in the house dont work. Most other work, but there is one in the basement that doesnt work and I want to use it. Will Shaw fix it for me? Is there any charge?



ShawSean

join:2010-07-16
Vernon, BC
kudos:12

It depends on what needs fixing. If it's something that can be done by removing the cover and rewiring we can definitely assist with that. If the outlet itself is not wired properly(house wiring) then you'd have to contact an electrician.
--
Sean
Twitter - @Shaw_Sean


qVAMPIREp

join:2011-02-28
Calgary, AB
reply to ShawSean

Re: About to give up all hope...

said by ShawSean:

Thanks for the kind words guys, much appreciated.

@qVAMPIREq - just let me know how things turn out.

I would say BB100 is a total fail so far...

I did get a CISCO router (Good) that was not set in Bridged Mode (Bad) that now gives me a ping of 85 ms double my old Extreme (Bad) and I only get 24.96 Mbps D/L and 4.16 U/L

The tech did not set my modem to bridged mode because he said things need to stabilize??? Then he told me that I should only expect 80% of my speed. Last time I went to school 25/100 ain't 80%..... I've tried Terago, Giganews with 50 connections etc. she's a dawg... woof woof

I'll try some more testing later tonight and tomorrow. Maybe the broadband fairy will visit me if I sleep with my old router under my pillow tonight and give me another 75 Mbps...


uvic2

@shawcable.net
reply to ShawSean

Re: [ALL] Ask ShawSean

1) ETA for phase 2 rollout in Victoria, BC?

2) With regard to the "non-realtime P2P" (80kbps limit) throttling, what sort of conditions are necessary for it to kick in? It seems to be applied 24/7.


cujo74

join:2011-09-16
Surrey, BC

Strange, the feedback address wouldn't come up. Tried googlin it as well. Definitely have some suggestions.


lazz0

join:2011-09-27
Winnipeg, MB
reply to ShawSean

Getting my gateway + 4 portals installed next friday. Can't wait to try it out.

Question though, does the gateway speak to the portals wirelessly? or is there an option to hardwire? Asking because I already have cat6 running to every room in my house all with a starting point of a sort of "server room" (walk-in closet) in the basement.



ShawSean

join:2010-07-16
Vernon, BC
kudos:12
reply to ShawSean

@qVAMPIREq - pm me your account details if you don't mind, i'd like to see the levels etc.

@uvic2 - 1) still awaiting an updated schedule for our Digital Network Upgrades (DNU). Once I get my hands on it i'll update this thread with that information.

2) Absolutely no idea, sorry.

@cujo74 - if you have suggestions, shawfeedback[at]sjrb.ca. Was that what you were referring to?

@lazz - Nice! no, it's all wired via coax.
--
Sean
Twitter - @Shaw_Sean


Maf

join:2005-02-10
Sherwood Park, AB
Reviews:
·Shaw
reply to ShawSean

Hey ShawSean! Quick question. Seems the online chat nor the people on the phone can give me a straight answer. I get different answers with each person I ask at Shaw. So I thought I'd ask you here. Seems the information I've gotten from you on these forums is fairly accurate so you're my last resort, lol

Do you know an ETA of when BB250 will be available in the Sherwood Park area in Alberta? My postal code is T8C-1J7 if that helps. I'm currently on BB100 so DOCSIS 3.0 is in my area.

Thanks!



rustydusty

join:2009-09-29
Red Deer, AB

Sean will post when the new 250Mb plan will be available when he finds out. He has stated that a few times, nor does he know the actual answer yet. We are all excited about this new plan, but unfortunately they haven't released any information, even to their own employees.


j0tun

join:2011-09-17
canada
reply to Maf

Might not want to post your postal code somewhere public, I may feel the need to send you useless things


qVAMPIREp

join:2011-02-28
Calgary, AB
reply to ShawSean

Click for full size
Speedtest
Thanks Sean! Much Appreciated! A pictures worth a thousand words..


ShawSean

join:2010-07-16
Vernon, BC
kudos:12

said by qVAMPIREp:

Thanks Sean! Much Appreciated! A pictures worth a thousand words..

haha! nice speeds, glad we could help.

Thanks Rusty, yea guys, your guess is as good as mine right now on bb250 but as I've stated before, as soon as I receive word from operations on our DNU upgrades, i'll pass it along to you.
--
Sean
Twitter - @Shaw_Sean

cassijon

join:2011-09-19
Richmond, BC

ShawSean,

im in the richmond area and the downed service we all experienced on monday, ive experienced 3 times in the last 3 weeks now. should i expect a credit on my bill?



ShawSean

join:2010-07-16
Vernon, BC
kudos:12

@cassijon - I apologize about the downtime, it's definitely not what we want to deliver. We're currently undergoing a full Digital Network Upgrade (DNU) in the Richmond area that will allow us to expand our offerings there including Broadband 250 Internet. Our teams are taking the utmost care in ensuring we don't have any downtime for our customers but unfortunately are unable to guarantee this will never happen. If you have any questions about your account, please email us at ecare.help[at]sjrb.ca.

Cheers.
--
Sean
Twitter - @Shaw_Sean


DanteX

join:2010-09-09
kudos:1

Sean are you able to elaborate as to what parts of Richmond are being worked on?



ShawSean

join:2010-07-16
Vernon, BC
kudos:12

Don't know what exact areas DanteX, sorry.
--
Sean
Twitter - @Shaw_Sean

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