| reply to ShawSean
Re: [ALL] Ask ShawSean @ShawSean, Isn't Google's fiber price/speed embarrasing to shaw?
Isn't it time for some major FTTH or curb upgrades? |
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| Doubt it. Google won't be coming to Canada to compete.
Also, as much as I hate to say this, Shaw is better than Rogers. The ridiculous high overages and low caps they have compared to Shaw makes Shaw look like the better guy here.
Similar idea with Telus vs Bell. In Ontario they really gouge you for your money so Rogers/Bell resellers are usually much better choices. |
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| said by scubascythan:Doubt it. Google won't be coming to Canada to compete.
Also, as much as I hate to say this, Shaw is better than Rogers. The ridiculous high overages and low caps they have compared to Shaw makes Shaw look like the better guy here.
Similar idea with Telus vs Bell. In Ontario they really gouge you for your money so Rogers/Bell resellers are usually much better choices.
I Doubt it too, but I would like to hear ShawSean's comments on Googles new venture. Yes Google won't be running up to Canada anytime soon but for a company to build a brand new network from scratch, then offer such fair prices.....whats Shaw's or any other Canadian incumbents excuse for not offering fiber to the curb for a fair price? |
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Doonz
join:2010-11-27
Beaumont, AB Reviews:
 ·Shaw
| said by Gotspeed:said by scubascythan:Doubt it. Google won't be coming to Canada to compete.
Also, as much as I hate to say this, Shaw is better than Rogers. The ridiculous high overages and low caps they have compared to Shaw makes Shaw look like the better guy here.
Similar idea with Telus vs Bell. In Ontario they really gouge you for your money so Rogers/Bell resellers are usually much better choices.
I Doubt it too, but I would like to hear ShawSean's comments on Googles new venture. Yes Google won't be running up to Canada anytime soon but for a company to build a brand new network from scratch, then offer such fair prices.....whats Shaw's or any other Canadian incumbents excuse for not offering fiber to the curb for a fair price? Really. Why didn't Google run this experience in a large metropolis city? Why didn't it run it in its own back yard.
Its called a stunt. Something Google is famous for. Its a proof of concept act.
BTW Curious to see just how well Arial fiber handles our weather. |
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 ShawSean
join:2010-07-16
Vernon, BC
kudos:12 | reply to Gotspeed
@Gotspeed - Well, I think the video they made with the cars was pretty cool - typical Google creativity. As for your first question, sorry, I've got no idea. I'm just here to support membership with their Shaw services and do my best to answer related questions.
Cheers.
--
Sean
Shaw Community Manager |
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| I have a friend who runs Shaw in Edmonton, their internet has been giving them major issues.
From horrible ping when gaming, to yesterday when they lost connection completely literally every 5 minutes.
Is this a wider spread issue? if not, what actions can be taken? she has tried calling support and they just gave her the "unplug and replug your modem" basically. |
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Doonz
join:2010-11-27
Beaumont, AB Reviews:
·Shaw
| said by squag :I have a friend who runs Shaw in Edmonton, their internet has been giving them major issues.
From horrible ping when gaming, to yesterday when they lost connection completely literally every 5 minutes.
Is this a wider spread issue? if not, what actions can be taken? she has tried calling support and they just gave her the "unplug and replug your modem" basically.
Please provide data from when there system is going from pc -> wireless -> router -> modem
pc -> wired -> router -> modem
pc -> modem |
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| reply to squag
said by squag :I have a friend who runs Shaw in Edmonton, their internet has been giving them major issues.
From horrible ping when gaming, to yesterday when they lost connection completely literally every 5 minutes.
Is this a wider spread issue? if not, what actions can be taken? she has tried calling support and they just gave her the "unplug and replug your modem" basically.
Have your friend register on here and PM ShawSean. |
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ShawSean
join:2010-07-16
Vernon, BC
kudos:12 | reply to squag
@squag - both Doonz and ravenchilde made good suggestions. I'll need some additional information before I can provide you with any better ideas of the cause.
First off - how is his network setup? if he's not directly connected to the modem have him connect that way and retest. First thing we want to do is eliminate the router from the equation and retest.
Cheers.
--
Sean
Shaw Community Manager |
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| BROADBAND 50 or higher NO LONGER INCLUDES PERSONAL TV, so is my Broadband 50 +Personal TV for $89.90 now a grandfathered package? Thats what it seems like on the website....  If I get bumped up with the bump up program will I get bumped out of this grandfathered plan? Personally, the website has a $15 difference now between my current plan and the new combo of broadband 50 plan and personal TV package..........?
And having to pay for a modem to own that goes obsolete is just ridiculous when it used to be included in the plan and we can get much better and cheaper wifi routers for around that price. Quite frankly the modem's wifi router is archaic in features and abilities in this day and age, and NOW we have GIGABIT Wifi 802.11ac routers coming out in this last half of the year, is Shaw going to upgrade their modem hardware to new modems with Gigabit wifi? I know the company needs to make money, but this is getting a bit silly with the changes.
P.S. Still not happy with the abilities of the gateway hardware and its software ui configuration. And when do I GET the 5 mb upload promised with the digital switchover in phase 2?
Happiness with Shaw: 1-10 is a 5
Happiness with its customer service: 8
Happiness with you is: 10 |
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Reviews:
·Shaw
| reply to ShawSean
Shaw currently has the "Shaw Friends" program. If you're a triple play customer you get an extra 50gb of bandwidth. When I view my usage on Shaw's Customer Care website it states I have 400gb a month (I'm on BB50). Do I need to contact shaw to get them to manually had the extra 50gb, or does shaw already see that in the background?
With all the talk of the bump up program rolling out, I thought I should check.
I'm also curious about the previous posters inquiry. How is the bump up going to work? The new bundles are more expensive than the old ones? They used to be spread out by $10/month. Would they just tack $10/month onto the bill for every threshold you exceed? |
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ShawSean
join:2010-07-16
Vernon, BC
kudos:12 | reply to ShawSean
My knowledge of the bump-up program isn't very extensive - so i'll have to get back to you guys on that. Once I can do better than "I don't know" I'll post up a response.
Cheers.
--
Sean
Shaw Community Manager |
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| reply to ShawSean
What is the status of the being able to put new modems into bridge mode? Is this able to be done easily now, or should I be prepared for difficulties.
I am having shaw internet/gateway tv/phone installed at the end of the month and will definitely need to set the modem to bridge mode. |
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ShawSean
join:2010-07-16
Vernon, BC
kudos:12 | From my understanding we're able to once again code bridged modems without any hiccups - shouldn't be an issue for you.
Just make sure to request the modem bridged on install and it'll be setup prior.
Cheers.
--
Sean
Shaw Community Manager |
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| reply to ShawSean
Do you at least have an ETA for when bump-up will begin? First it was February, then August, which is here. But I haven't seen any sign of it. |
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 TAKN
join:2003-09-21
Calgary, AB | reply to ShawSean
Hi Sean. I'm in Calgary with the 50/5 plan. However I've been capped at 50/3. Is there any way to get the 5mbps upload speed as it is advertised? Or must I wait for the "digital upgrade"?
If the answer is the latter, then why is it advertised as 50/5? |
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ShawSean
join:2010-07-16
Vernon, BC
kudos:12 | reply to ShawSean
@BumpMeUp - No ETA's as of yet, sorry. As soon as I hear more on the Bump up program I'll post it here.
@TAKN - Can you dm me with your account details so I investigate further?
--
Sean
Shaw Community Manager |
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| That's really too bad. With an ironic twist of timing my Internet was suspended today because I'm exceeding my BB50 monthly limit.
Now I'll probably have to bump myself up and lose my grandfathered discount. =( |
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| reply to ShawSean
Hi Sean, can you explain why my Vancouver VPN is getting ~20ms lower latency to many west coast servers from Calgary? It seems to me that it would be an extra layer and it's extremely annoying to have the higher latency in some online games. Telus Optik users are also getting around the same as the VPN latency.
No VPN
Tracing route to 107.6.89.37 over a maximum of 30 hops
1 * * * Request timed out.
2 12 ms 11 ms 20 ms 64.59.132.33
3 27 ms 26 ms 24 ms rc2wh-pos0-8-2-0.vc.shawcable.net[66.163.76.10]
4 28 ms 33 ms 28 ms 66.163.76.150
5 29 ms 28 ms 27 ms xe-8-2-3.edge1.Seattle3.Level3.net[4.59.232.81]
6 71 ms 31 ms 29 ms sea-b1-link.telia.net [80.239.128.197]
7 70 ms 75 ms 68 ms sjo-bb1-link.telia.net [213.155.134.210]
8 46 ms 44 ms 45 ms internap-ic-140172-sjo-bb1.c.telia.net [213.248.81.134]
9 48 ms 48 ms 49 ms border4.pc1-bbnet1.sje011.pnap.net [66.151.144.16]
10 73 ms 82 ms 71 ms inapvoxcust-4.border4.sje011.pnap.net [75.98.84.246]
11 78 ms 79 ms 80 ms 0.te2-2.tsr1.sjc2.us.voxel.net [107.6.91.253]
12 78 ms 81 ms 78 ms 107.6.89.37
VPN
Tracing route to 107.6.89.37 over a maximum of 30 hops
1 28 ms 28 ms 28 ms 199.167.18.3
2 * 26 ms 27 ms 199.167.18.1
3 28 ms 26 ms 30 ms 64.34.110.226
4 29 ms 29 ms 28 ms oc48-so-3-0-0.nyc-telx-dis-1.peer1.net [216.187.115.130]
5 28 ms 30 ms 30 ms 10ge.xe-5-0-0.van-spenc-cor-1.peer1.net [216.187.89.205]
6 33 ms 32 ms 30 ms oc48.so-2-0-0.sea-coloc-dis-1.peer1.net [216.187.88.214]
7 30 ms 31 ms 32 ms xe-10-0-0.edge1.Seattle3.Level3.net [4.59.232.1]
8 33 ms 32 ms 30 ms sea-b1-link.telia.net [80.239.128.197]
9 53 ms 55 ms 50 ms sjo-bb1-link.telia.net [213.155.134.80]
10 50 ms 49 ms 53 ms internap-ic-140172-sjo-bb1.c.telia.net [213.248.81.134]
11 52 ms 54 ms 52 ms border3.pc2-bbnet2.sje011.pnap.net [66.151.144.85]
12 58 ms 60 ms 60 ms inapvoxcust-3.border3.sje011.pnap.net [75.98.84.242]
13 58 ms 57 ms 57 ms 107.6.89.37
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| reply to ShawSean
Hi Sean, I am in downtown Calgary and I would check every week or so to see if BB250 was being offered yet, those links disappeared a few months ago. Is there a list somewhere I can see where BB250 is available? I want to switch to it as soon as it is available |
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