 ShawSean
join:2010-07-16
Vernon, BC
kudos:12 | reply to Ambushes
Re: [ALL] Ask ShawSean Sounds good - the info you provided was great. We'll be in touch.
Cheers
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Sean
Shaw Community Manager |
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1 edit | Just wondering, would you be contacting me via DM on this website, eMail, Phone or something along those lines?
Thanks.
Wow. Just ran a Speedtest after i couldn't buffer a 360p video on Youtube.
»www.speedtest.net/result/2172160568.png
Speechless.. on BroadBand 100.. |
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ShawSean
join:2010-07-16
Vernon, BC
kudos:12 | We'll be contacting you via phone. I'll set something up today for after 4pm CST as per your request.
Cheers
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Sean
Shaw Community Manager |
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| I apologize. I won't be home on 5:30-8:00 CST on Tuesdays and Thursdays.
Sorry for the trouble. Hopefully i won't receive a call between those times today. |
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ShawSean
join:2010-07-16
Vernon, BC
kudos:12 | Just pm me with the available times we're able to reach you at tonight and i'll see if we can accommodate.
Cheers.
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Sean
Shaw Community Manager |
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1 edit | Ok thanks. PMed.
Received my phone call. Support was much more helpful and nicer than others, at least that's how it seemed to me personally.
However he was still pretty dumbstruck as to why i was getting speeds lower than 5MB down.
On the bright side, he's noticed something and says he needs a few days to investigate it further.
Thanks for the help Sean. |
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| reply to ShawSean
Hi ShawSean,
Any info on whether nntp/usenet is being throttled? There are a few of us whose connections on usenet (giganews for me anyways) have really slowed down in the last while. |
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Doonz
join:2010-11-27
Beaumont, AB Reviews:
 ·Shaw
| said by deathray:Hi ShawSean,
Any info on whether nntp/usenet is being throttled? There are a few of us whose connections on usenet (giganews for me anyways) have really slowed down in the last while.
Not being Throttled Hitting 26MB/s |
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| reply to ShawSean
Sean,
Thanks for all your help yesterday, as well as Nathan. Appreciate how you two go the extra mile to things like modem swaps. |
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ShawSean
join:2010-07-16
Vernon, BC
kudos:12 | No problem man - glad we could help.
Cheers.
--
Sean
Shaw Community Manager |
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| reply to ShawSean
My sister says thanks as well. They are now flying with an old SB5102 and a DI-655 and no more SMC garbage!  |
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| reply to deathray
said by deathray:Any info on whether nntp/usenet is being throttled?
Shaw's AUP specifies it is not being throttled as they do not throttle downloads, and only throttle P2P non-realtime applications that use a 'disproportionate' amount of upstream bandwidth, with NNTP does not.
»www.shaw.ca/Terms-of-Use/
(under Acceptable Use Policy - Internet)
Last updated: June 7, 2011
Shaw uses traffic management policies to ensure proportional access to its network for all Shaw Internet customers. Some Peer-to-Peer (P2P) applications used for non real-time file sharing can consume a disproportionate amount of upstream bandwidth causing disruption to other customers on Shaw's network. Shaw's traffic management policies were introduced to quickly address any upstream congestion caused by these P2P applications while standard network expansion activities are undertaken to increase the bandwidth availability for all users.
Shaw's traffic management policies come into effect only if upstream network congestion occurs on a network segment. If congestion occurs, the traffic management policies reduce the amount of upstream bandwidth available for P2P applications completing non real-time file transfer activity to 80 kbps per end-user.
Shaw's traffic management policies do not affect download speeds and will not affect real-time interactive activities such as on-line gaming, banking, e-mail or VoIP services. For the majority of Shaw customers the Internet experience is unaffected by our traffic management policies and both upstream and downstream bandwidth will be available to ensure the full operation of any application.
The traffic management policies implemented by Shaw use IP addresses to make real-time traffic management decisions in relation to Shaw's network. Since IP addresses have the potential to be linked to an individual's customer account, IP addresses could be considered personal information. The traffic management policies implemented by Shaw do not involve capturing, storing or archiving this information in any way. |
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Doonz
join:2010-11-27
Beaumont, AB Reviews:
·Shaw
| reply to ShawSean
Heres some Sab speeds |
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| reply to ShawSean
Just to help out. I'm not experiencing any issues with NNTP. I'm running full speed on bb50. |
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| reply to ShawSean
Curious, is it possible to bridge a DPC3825 on a HS20 plan like I have? Had a tech on the online chat who said they can definitely do it for BB50 or higher plans, but not for HS20 plans as in DOCSIS 2 mode it can only do wireless (which seems strange, as in router mode I can turn the wireless off). |
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1 edit | All my current information says no, HS20 with the gateway modems, can not be bridged.
While the DPC3825 will bond channels, making it a better modem, you should see if you can get it swapped for the SB51xx modems if you need a bridge-modem.
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Yes, I am not employed and looking for IT work. Have passport, will travel. |
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ShawSean
join:2010-07-16
Vernon, BC
kudos:12 | Kevinds is right, you can't bridge if you're on HS20 - your best bet is to swap it for a wired Motorola.
Cheers.
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Sean
Shaw Community Manager |
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| reply to ShawSean
do you know if there are any plans for a android app on this new Shaw Go service |
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stolen
join:2004-04-12
Calgary, AB
kudos:2 | Is "Shaw Go" even anything different?
(I haven't heard about it until just now). |
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stolen
join:2004-04-12
Calgary, AB
kudos:2 | Hooray! it's not an Exo product!
»www.shaw.ca/television/shaw-go/
When do we get an android app, ShawSean??  |
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