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pkarlos_76

join:2004-08-24
Edmonton, AB
reply to Doonz

Re: [ALL] Ask ShawSean

said by Doonz:

said by rustydusty:

Read the website.

Broadband 250 and Unlimited 250 packages are currently available in Ironwood, Cranbrook, Okotoks, St. Albert, Airdrie, Selkirk and
Squamish, with many additional markets coming soon. By Fall 2012 these services will be available to the majority of Shaw customers.

FALL 2012 it will available virtually everywhere. Until then, check the website. They will be posting newer areas on the website same time Sean hears about it. He has enough on the go, harassing him on when more areas will be available is a waste.

Thanx Boss, You should go take some midol!

How about you take take some ex lax and relax, he was right in what he said.


rustydusty

join:2009-09-29
Red Deer, AB
reply to ShawSean
Learn to read, ladies .

Doonz

join:2010-11-27
Beaumont, AB
reply to rustydusty
said by rustydusty:

Read the website.

Broadband 250 and Unlimited 250 packages are currently available in Ironwood, Cranbrook, Okotoks, St. Albert, Airdrie, Selkirk and
Squamish, with many additional markets coming soon. By Fall 2012 these services will be available to the majority of Shaw customers.

FALL 2012 it will available virtually everywhere. Until then, check the website. They will be posting newer areas on the website same time Sean hears about it. He has enough on the go, harassing him on when more areas will be available is a waste.

Thanx Boss, You should go take some midol!


rustydusty

join:2009-09-29
Red Deer, AB
reply to ShawSean
Read the website.

Broadband 250 and Unlimited 250 packages are currently available in Ironwood, Cranbrook, Okotoks, St. Albert, Airdrie, Selkirk and
Squamish, with many additional markets coming soon. By Fall 2012 these services will be available to the majority of Shaw customers.

FALL 2012 it will available virtually everywhere. Until then, check the website. They will be posting newer areas on the website same time Sean hears about it. He has enough on the go, harassing him on when more areas will be available is a waste.

Doonz

join:2010-11-27
Beaumont, AB
reply to ShawSean
So any update on enabling the ports on the gateway for network streaming of content?

Edit: Any ETA on the 250 rollout to my town?


ShawSean

join:2010-07-16
Vernon, BC
kudos:12
reply to ShawSean
Anytime!

bisk

join:2002-06-15
Binbrook, ON
reply to ShawSean
Thanks for getting back to me Sean.


ShawSean

join:2010-07-16
Vernon, BC
kudos:12
reply to bisk
@bisk - Looks like it'll be early next year, as the billing system needs to be converted from the old Mountain Cable installation. There are several technical obstacles we're facing as well, so we appreciate your patience during this conversion.
--
Sean
Twitter - @Shaw_Sean

bisk

join:2002-06-15
Binbrook, ON
reply to ShawSean
said by ShawSean:

@bisk - I'm making some inquiries so I can hopefully shed more light on what's happening in Hamilton.

Any updates on the situation in Hamilton? I'd really like to know why it's taking so long for them to completely integrate with Shaw and when we might expect to finally be able get the Gateways.

Thanks


Laird

@shawcable.net
reply to ShawSean
Everything has returned to normal, appears it was a pretty wide spread network outage. Thanks at least making the attempt at customer service.:)


ShawSean

join:2010-07-16
Vernon, BC
kudos:12
reply to ShawSean
@glombica - Pm me your details and the best time to reach you and we'll investigate the issue.

@crazyea - I agree, also send me your account details and best time to connect.

@Laird - Like the others above you, please pm me.

@cslusarc - The phone hold times are something we're very aware of and working hard towards lowering. As for the programming situation you described, i'm not sure if it was an error, but I do apologize for the programming interruption. If something like this happens again, please pm me closer to the date it occurred and i'll investigate further.

@nidx - please pm me w/ your details and best time to contact you.
--
Sean
Twitter - @Shaw_Sean

kevinds
Premium
join:2003-05-01
Calgary, AB
kudos:3
reply to nidx
I was thinking, this may be one of the main reasons 250 isn't available everywhere the other DOCSIS 3 plans are.
--
Yes, I am not employed and looking for IT work. Have passport, will travel.


nidx

@icomproductions.ca
reply to crazyea
said by crazyea:

Ok, So I dont mind if on occasion my speed dips 20%, maybe even 30% in primetime, but man, I am paying for 100mb.

There is absolutely no excuse for these speeds.

When i started out I was getting 96mbps on a consistent basis. 80mbps in primetime.

I can really tell my connection has degraded. I have rebooted my pc, rebooted the router. This nonsense continues. It is not my pc either. I am getting less than two mbps on usenet. I dont use bitorrent.

Can you look into this?

I am having the same time of day issues.

I have BB100 and had Warp (the old 100Mb package) for almost a year before that. Back when Warp was ~$150 a month I could at any time of day max out at 10-12MB/s, but now with BB100 I average about 6-7MB/s during your average evening going to as low as 1-1.3MB/s on Saturday night when downloading a 43GB download from multiple servers (would not go higher).

I am very interested in going with BB250 when it becomes available in Downtown Calgary but if this is any example I don't know if it would be any faster.

Any advice on how to get the speed I pay for?

cslusarc

join:2011-08-14
Winnipeg, MB
reply to ShawSean
Hello,

I'm a Shaw customer in Winnipeg. On Tuesday October 11th, Shaw pre-empted NCIS: Los Angeles and Parenthood on the CBS and NBC feeds from Spokane between 11pm-1am CDT with assorted programming from Global Winnipeg (CKND) including local new and the Late Late Show. I think that this was a error on Shaw's part by not deleting a one time simcast that Global Winnipeg made on the Tuesday October 4th because of the Manitoba provincial election. I was very pissed that I lost my viewing opportunity to see these shows in HDTV on their originating US networks. I was wondering if this error will happen again. I tried calling your 24-7 video technical support line but after about an hour on hold I gave up. Why do most other call centres try to answer 95% of their calls within 180 seconds in queue but Shaw has been chronically failing this metric for the last year.


Laird

@shawcable.net
reply to crazyea
Hi Sean,

My extreme service has been pretty great till the last few days, normally I get about 22-23mb/down and 2.25/up. I live in Vancouver and I know when this occasional problem happens it is always a problem with the load balancer in my neighborhood. I had a trouble ticket with this issue given to me to refer to when this issue happens again. I have been trying for days to get through via chat or phone to no success, the one time I did the CSR read from the script and when I told him that I had done all that and to please refer to the TT he just hung up on me. This happens about every six months in my area is there anything you can do to tell me it was just the network outage or actually the load balancer again?


crazyea

join:2006-10-26
Surrey, BC
Reviews:
·Shaw
reply to ShawSean
Click for full size
Ok, So I dont mind if on occasion my speed dips 20%, maybe even 30% in primetime, but man, I am paying for 100mb.

There is absolutely no excuse for these speeds.

When i started out I was getting 96mbps on a consistent basis. 80mbps in primetime.

I can really tell my connection has degraded. I have rebooted my pc, rebooted the router. This nonsense continues. It is not my pc either. I am getting less than two mbps on usenet. I dont use bitorrent.

Can you look into this?

glombica

join:2011-10-16
t6t0n3
reply to ShawSean
id say yes. i mean during the day i'm at work.. but early mornings and early evenings are ok.. just around 7 the world stops... i've lost connection a couple times too... i wish telus had optic here

kevinds
Premium
join:2003-05-01
Calgary, AB
kudos:3
reply to glombica
Does your speed fluxuate depending on the time of day?

glombica

join:2011-10-16
t6t0n3
reply to ShawSean
hi Sean,

as i dont want to wait between "2 and 3 hours and 1 min" and chat just sits there..... i thought maybe you could help me out

i'm in an residential area thats not more than 2 years old and yet it seems like the node is saturated. i'm on extreme but i can't get more than 2 Mbps ... either on the shaw speedtest site or on speedtest.net tried resetting the modem, bypassed the router and connected right thru to the modem and still nothing. its been like this for about a week

How on earth does shaw F up a node in a new area in just 2 years... i mean come on..where is the planning??

sgwaddict

join:2011-10-14
West Vancouver, BC
reply to ShawSean
Thank you very much, Sean. Scott did call and we ran some tests. A tech's coming out on Thursday to check out the modem.

Thank you (and to Scott)... for hearing me and for the peace of mind that gave me.

Have a great weekend! ^^

afatgoat

join:2011-10-13
Fort St John, BC
reply to ShawSean
Someone called. I ran the same tests that I did with the first tech. Someone's coming out on monday to check it out. Thanks for the help Sean.


ShawSean

join:2010-07-16
Vernon, BC
kudos:12
reply to ShawSean
Thanks for testing. Did Scott get in touch with you?
--
Sean
Twitter - @Shaw_Sean

sgwaddict

join:2011-10-14
West Vancouver, BC
reply to ShawSean
All right, Sean. I'm unable to upload attachments, so here's my speedtest result w my laptop directly connected to the modem:
Ping - 22 ms, Quality - Excellent
DL speed - 4.58
UL speed - 0.85

Was trying to dl a 300mb file. Speed was a mere 5 kbps after an hour an half of 20+ kbps. I gave up.


ShawSean

join:2010-07-16
Vernon, BC
kudos:12

2 edits
reply to ShawSean
@bisk - I'm making some inquiries so I can hopefully shed more light on what's happening in Hamilton.

@pkarlos - I just heard they received a shipment (10450 178 ST) and if you want I can get them to put one aside for you in retail, just pm me your details. As for the $50 sale price, that promotion ended Sept 1st I believe and they're currently at the regular $100 price point.

If you do go in, make sure you let the rep know in retail you called to confirm about the stock.

@afatgoat - Are you able to bypass the splitter completely? and just plug the modem temporarily so you can test without it?

You definitely don't want to use the gold splitter, I really don't know why they make them to be honest. I do commend you on trying to troubleshoot yourself though, nicely done.

If you're unable to test directly, please pm me your contact info and the best time to contact you and we'll be in touch asap.

@sgwaddict - Send me your account details and the best time to reach you. Also, can you do a few speedtests directly connected to the modem and post your results?
--
Sean
Twitter - @Shaw_Sean


sgwaddict

@shawcable.net
reply to ShawSean
Hey Sean.

Hope you get better soon. Not fun being sick AND having to deal with all our issues with Shaw. So, I do appreciate that you care enough to let us know you'll get back to us.

This is not directed at you but at management and their policies at Shaw:
Whatever Shaw is doing, please resolve it asap.

And please don't treat me like I'm an idiot and hand me off to nowhereland. Shaw, be honest. Let me know why I'm not getting the service I'm paying for. Why my downloads are down to 20 kbps 24 hrs a day... or stalled, even at 2am? Lucky if I even hit 100 kbps when I've paid for Extreme. Seriously, am I paying to deprive myself??? Moreover, am I also paying to disempower myself because that's what Shaw is doing to its customers.

I'd really like to remain loyal but can only take so much.


pkarlos_76

join:2004-08-24
Edmonton, AB
reply to ShawSean
Get well first!!


ShawSean

join:2010-07-16
Vernon, BC
kudos:12
reply to ShawSean
Hey guys,

I was and still am pretty ill, sorry for no responses yesterday. I'll do my best to get things answered by this afternoon.

Cheers.
--
Sean
Twitter - @Shaw_Sean

kevinds
Premium
join:2003-05-01
Calgary, AB
kudos:3
Reviews:
·Shaw
reply to EastVanIan
@EastVanIan

Page 2 of your bill, mine is now fixed, so I can copy and paste,

Promotions
Business Internet 50 Promotion (expires 29-Feb-12) -40.00
Total Promotions $-40.00

It is there, I am not sure what you use to look at your bill, or how you see your bill, but it is there.
--
Yes, I am not employed and looking for IT work. Have passport, will travel.


RGMystro

@mountaincable.net
reply to afatgoat
hey afatgoat,

a gold splitter will not cut it.. it has to be a 2.4gighz one or a 5gighz one as the speed of internet is faster then tv signal... you'll burn out that gold one fast :P and it will also make your speed slow too.. but I would send in your info to shawsean and have a techie come out and do a signal test on your line :P...


sgwaddict

@shawcable.net
reply to afatgoat
I have the same issue as you, afatgoat, and I pay for extreme as well. My internet speed is agonizingly slow. As for talking to Shaw, I never even got through to technical support.

Sean. I live in the Vancouver area and would like to know what's going on and when we can expect whatever this is to be resolved.

Your help would be much appreciated. Thank you.
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