O Canada! > Canadian > Shaw > [ALL] Ask a Shaw Rep

reply to dondon

Re: [ALL] Ask a Shaw Rep

reply to ShawSean
Why has it taken over a week (without result) to fix the problem with
this node? White Rock/South Surrey. 4 days now of unwatchable TV.
Told "we are working on it" yet this weekend never saw 1 Shaw truck
in the area. 2 of my neighbours and I drove our cars around the area
looking for Shaw trucks this weekend....nothing. I knew nothing
would get done until Monday.

Signal strength very good.....error rate off the scale.

FaxCap

Hey FaxCap,

Send me your account number via DM and i'll see what updates we can provide for you.

Cheers,
Shaw_Alex

reply to ShawSean
All happy again.

After 5 days of unwatchable TV and a few days before that with quite
a bit of breakup Shaw has now replaced a major piece of equipment
for this node.

I knew it was bad when even the SD channels were breaking up to
the point you couldn't watch them.

FaxCap

reply to ShawSean
Hi there,

Over the past few months I have been having problems with
very slow internet during the day with my Broadband 50.
Anytime from like noon until 10 pm or so, I get extremely
low speeds, with the results on speedtests showing ~5Mb/s. I recently (about 2 weeks ago) called a tech in and he said there was a problem with the node in my area. I live in West Kelowna. He told me they would fix the problem as soon as possible but the problem still seems to be persisting. When I talked to customer support today they said the problem should be fixed, though. This has been going on for quite a while. Any help would be greatly appreciated!

Lefty

Hi Lefty,
Send me a private message with your account number or address, and i'll look into it.
-Alex

reply to Lesaonar

reply to ShawSean
Alex or Sean....any idea when the DNU will be done in the South Surrey - White Rock area?

FaxCap

reply to Shaw_Alex
Signed up for Shaw TV after receiving sales call offering HDPVR - excited to get SportsNet World HD! Gets installed & call to order SNWorld HD & find out HDPVR is older refurbished MPEG2 model, won't work with SNWorld HD MPEG4. Have a few conversations with offers of rent to own and other ways to upgrade HDPVR. Eventually decide to go and get newer HDPVR - call to activate & order SNWorld HD, done. Try to view channel 254 - won't happen. More checking - sorry, DNU hasn't happened in your area, channel not available!

So after agreeing to buy TV service, being willing to pay $18/mth extra and getting newer HDPVR all for ONE channel I find out, sorry, not happening! Why I wasn't told it was old refurbished unit to begin with or that SNWorld HD wasn't available in my area along the way I'll never know.

Bottom line question, any timeframe for DNU in Kerrusdale area of Vancouver?

hi shaw_Alex

please allow me to ask you the following questions:

when we buy (not rent) a digital box from shaw do we get a new or a refurbished box

between the technical department (when we call for help)
and shaw retail store (where we visit in shopping mall) who has
the final words in digital box warranty replacement (after 30 days from the date of purchase) issue

what are the proper procedure to make a claim during warranty period (a digital box gets 3 years warranty) will you send a technician to location and physically check and test the box or we can just pack it up and take to a retail store near us after we talked to and follow technical department suggestion

thanks much in advance
--
Intel P4 3GHz, 4GB RAM, Win XP Pro (sp3), IE8, FireFox 17.0.1 Symantec Antivirus, Malwarebytes' Anti-malware pro 1.65.1.1000

Hey Ninn,

1. When you purchase a Digital Box from Shaw, it will be brand new.

2. In most cases, the Service Call Technician will have the final say for warranty replacements. In some cases (such as known issues), a phone representative can get approval.

3. When you have an issue with your hardware, contact technical support first. If the issue cannot be resolved over the phone, we will book a tech. They will have a replacement ready if need to swap the box.

thanks so much for your reply shaw_Alex
all questions were well answered
have a good day

reply to ShawSean
I'm running
Model Name: SMCD3GN
Software Version: 1.4.0.40-RES
Hardware Version: 1C

Port forwarding doesn't work at all. When I run nmap on a rule, it comes back as 'filtered'.
I've read the manual, and tried everything.

Googling around I see everyone is running into this, how has this not been fixed? Why was I charged 100$ for a low end router?

reply to ShawSean
WHEN is the upload speed UPGRADE coming to BB50/BB100/BB100+ packages for Victoria? Some of the country has it, some doesn't. You have finished the necessary upgrades for the entire city, yet I still get 5 mbit upload on BB100.

Here is another user from Victoria without the upgraded upload speed:

reply to ShawSean
Hi, I was just wondering if there was some sort of system put in place where if you're the one in your area that is congesting the network, then you'll be capped at a certain speed for awhile until congestion is over.

Because yesterday I've downloaded much more than I usually do in a day (about 15 GB more) and now some specific applications that I use are going at 70KB/s while others have 'OK' speeds of about 500KB/s. And whenever I do decide to download something it goes at about 1.8MB/s.

If this system is in place: how long do I have to wait until this speed cap is removed?

Basically, no.

Downloads will not be shaped.

Uploads can be for non-time-sensitive stuff (however sometimes the system has different opinions what non-time-sensitive traffic is).
--
Yes, I am not employed and looking for IT work. Have passport, will travel.

reply to dondon
Victoria is still undergoing upgrades. It really depends on the area, as there are a number of factors that are involved. Existing users are the ones that benefit the most from these upgrades as they will automatically have their internet speeds upgraded without changing packages.

Thanks for being patient.

I've been having issues for the last few weeks with severe slowdown during evening hours in the Wolseley area of Winnipeg. I'm consistently getting sub 1 Mb/s down on the shaw speedtest and the upload portion generally times out or fails. This issue is not unique to my area of town and others I have spoken with are having similar issues (some dating back to the fall). I contacted phone support twice and was told both times that there is extreme node saturation during peak hours and that the only thing that can be done to fix it is a node split. Both reps I spoke with were unable to provide me with a timeframe other than to say "that sort of thing is up to Operations and can take some time" which is completely unacceptable. Obviously not every situation is the same but in your experience how long has it taken this sort of thing to be resolved?