 ShawSean
join:2010-07-16
Vernon, BC
kudos:12 | reply to mrock
Re: [ALL] Ask ShawSean said by mrock :Ok, so I recently upgraded to shaw 50, and my speetests are always fine(recent: 39ms, ~44, ~2.8), but I get huge lag spikes constantly when playing online games (both on PC and Xbox), I'm connected directly through the modem, so how can I fix this?
We'd have to run a few tests to see if the poor latency is in or outside the network first. Have you run a tracert when you get the bad spikes?
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Sean
Twitter - @Shaw_Sean |
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 capdjqRIP my friendPremium
join:2000-11-01
Coastie | reply to cassijon
said by cassijon:ShawSean,
im in the richmond area and the downed service we all experienced on monday, ive experienced 3 times in the last 3 weeks now. should i expect a credit on my bill?
I, too, live in Richmond. Haven't had a down time for ages. Guess depends where you live.  |
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| reply to ShawSean
Ok, so I recently upgraded to shaw 50, and my speetests are always fine(recent: 39ms, ~44, ~2.8), but I get huge lag spikes constantly when playing online games (both on PC and Xbox), I'm connected directly through the modem, so how can I fix this? |
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ShawSean
join:2010-07-16
Vernon, BC
kudos:12 | reply to DanteX
Don't know what exact areas DanteX, sorry.
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Sean
Twitter - @Shaw_Sean |
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| reply to ShawSean
Sean are you able to elaborate as to what parts of Richmond are being worked on? |
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ShawSean
join:2010-07-16
Vernon, BC
kudos:12 | reply to cassijon
@cassijon - I apologize about the downtime, it's definitely not what we want to deliver. We're currently undergoing a full Digital Network Upgrade (DNU) in the Richmond area that will allow us to expand our offerings there including Broadband 250 Internet. Our teams are taking the utmost care in ensuring we don't have any downtime for our customers but unfortunately are unable to guarantee this will never happen. If you have any questions about your account, please email us at ecare.help[at]sjrb.ca.
Cheers.
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Sean
Twitter - @Shaw_Sean |
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| reply to ShawSean
ShawSean,
im in the richmond area and the downed service we all experienced on monday, ive experienced 3 times in the last 3 weeks now. should i expect a credit on my bill? |
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ShawSean
join:2010-07-16
Vernon, BC
kudos:12 | reply to qVAMPIREp
said by qVAMPIREp:Thanks Sean! Much Appreciated! A pictures worth a thousand words..
haha! nice speeds, glad we could help.
Thanks Rusty, yea guys, your guess is as good as mine right now on bb250 but as I've stated before, as soon as I receive word from operations on our DNU upgrades, i'll pass it along to you.
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Sean
Twitter - @Shaw_Sean |
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| reply to ShawSean
Speedtest |
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j0tun
join:2011-09-17
canada | reply to Maf
Might not want to post your postal code somewhere public, I may feel the need to send you useless things  |
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Sean will post when the new 250Mb plan will be available when he finds out. He has stated that a few times, nor does he know the actual answer yet. We are all excited about this new plan, but unfortunately they haven't released any information, even to their own employees. |
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Maf
join:2005-02-10
Sherwood Park, AB | reply to ShawSean
Hey ShawSean! Quick question. Seems the online chat nor the people on the phone can give me a straight answer. I get different answers with each person I ask at Shaw. So I thought I'd ask you here. Seems the information I've gotten from you on these forums is fairly accurate so you're my last resort, lol
Do you know an ETA of when BB250 will be available in the Sherwood Park area in Alberta? My postal code is T8C-1J7 if that helps. I'm currently on BB100 so DOCSIS 3.0 is in my area.
Thanks! |
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ShawSean
join:2010-07-16
Vernon, BC
kudos:12 | reply to ShawSean
@qVAMPIREq - pm me your account details if you don't mind, i'd like to see the levels etc.
@uvic2 - 1) still awaiting an updated schedule for our Digital Network Upgrades (DNU). Once I get my hands on it i'll update this thread with that information.
2) Absolutely no idea, sorry.
@cujo74 - if you have suggestions, shawfeedback[at]sjrb.ca. Was that what you were referring to?
@lazz - Nice! no, it's all wired via coax.
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Sean
Twitter - @Shaw_Sean |
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lazz
join:2011-09-27
Winnipeg, MB | reply to ShawSean
Getting my gateway + 4 portals installed next friday. Can't wait to try it out.
Question though, does the gateway speak to the portals wirelessly? or is there an option to hardwire? Asking because I already have cat6 running to every room in my house all with a starting point of a sort of "server room" (walk-in closet) in the basement. |
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cujo74
join:2011-09-16
Surrey, BC | reply to uvic2
Strange, the feedback address wouldn't come up. Tried googlin it as well. Definitely have some suggestions. |
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| reply to ShawSean
1) ETA for phase 2 rollout in Victoria, BC?
2) With regard to the "non-realtime P2P" (80kbps limit) throttling, what sort of conditions are necessary for it to kick in? It seems to be applied 24/7. |
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| reply to ShawSean
Re: About to give up all hope... said by ShawSean:Thanks for the kind words guys, much appreciated.
@qVAMPIREq - just let me know how things turn out.
I would say BB100 is a total fail so far...
I did get a CISCO router (Good) that was not set in Bridged Mode (Bad) that now gives me a ping of 85 ms double my old Extreme (Bad) and I only get 24.96 Mbps D/L and 4.16 U/L
The tech did not set my modem to bridged mode because he said things need to stabilize??? Then he told me that I should only expect 80% of my speed. Last time I went to school 25/100 ain't 80%..... I've tried Terago, Giganews with 50 connections etc. she's a dawg... woof woof 
I'll try some more testing later tonight and tomorrow. Maybe the broadband fairy will visit me if I sleep with my old router under my pillow tonight and give me another 75 Mbps...  |
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ShawSean
join:2010-07-16
Vernon, BC
kudos:12 | reply to anon35
Re: [ALL] Ask ShawSean It depends on what needs fixing. If it's something that can be done by removing the cover and rewiring we can definitely assist with that. If the outlet itself is not wired properly(house wiring) then you'd have to contact an electrician.
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Sean
Twitter - @Shaw_Sean |
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| reply to ShawSean
ShawSean, I have home phone with Shaw and one of the phone jacks in the house dont work. Most other work, but there is one in the basement that doesnt work and I want to use it. Will Shaw fix it for me? Is there any charge? |
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ShawSean
join:2010-07-16
Vernon, BC
kudos:12 | reply to capdjq
There's either a problem with your house wiring or something conflicting with your alarm system. If you pm me your account details we can setup another service call to see if it's something we're able to pinpoint.
Cheers.
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Sean
Twitter - @Shaw_Sean |
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