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reply to ShawSean

Re: [ALL] Ask ShawSean

reply to ShawSean
Hey ShawSean! Quick question. Seems the online chat nor the people on the phone can give me a straight answer. I get different answers with each person I ask at Shaw. So I thought I'd ask you here. Seems the information I've gotten from you on these forums is fairly accurate so you're my last resort, lol

Do you know an ETA of when BB250 will be available in the Sherwood Park area in Alberta? My postal code is T8C-1J7 if that helps. I'm currently on BB100 so DOCSIS 3.0 is in my area.

Thanks!

Sean will post when the new 250Mb plan will be available when he finds out. He has stated that a few times, nor does he know the actual answer yet. We are all excited about this new plan, but unfortunately they haven't released any information, even to their own employees.

reply to Maf
Might not want to post your postal code somewhere public, I may feel the need to send you useless things

reply to ShawSean

Speedtest

ShawSean,

im in the richmond area and the downed service we all experienced on monday, ive experienced 3 times in the last 3 weeks now. should i expect a credit on my bill?

@cassijon - I apologize about the downtime, it's definitely not what we want to deliver. We're currently undergoing a full Digital Network Upgrade (DNU) in the Richmond area that will allow us to expand our offerings there including Broadband 250 Internet. Our teams are taking the utmost care in ensuring we don't have any downtime for our customers but unfortunately are unable to guarantee this will never happen. If you have any questions about your account, please email us at ecare.help[at]sjrb.ca.

Cheers.
--
Sean
Twitter - @Shaw_Sean

Sean are you able to elaborate as to what parts of Richmond are being worked on?

Don't know what exact areas DanteX, sorry.
--
Sean
Twitter - @Shaw_Sean

Ok, so I recently upgraded to shaw 50, and my speetests are always fine(recent: 39ms, ~44, ~2.8), but I get huge lag spikes constantly when playing online games (both on PC and Xbox), I'm connected directly through the modem, so how can I fix this?

reply to cassijon

reply to mrock

reply to ShawSean
Hi ShawSean;
I was wondering if you would know if I can use a Cisco Model PDC3010 Cable modem with shaw internet?
My connection service is in prince george and use extreme service. I have posted the message by it's self but got know answer from anyone.
thanks
fred

reply to ShawSean
ShawSean i have shaw extreme and a motorolla SB5101 modem.

When downloading files from file hosts i get a lot of lost connections and when it resumes the speed slows to a crawl. A lot of the time the file ends up corrupt with a crc error as well. This has been going on for a couple months now(i think since BB50/100/etc were introduced) and Im not the only one with this problem judging by what others have said online and It is not hardware related on the users end.

What the hell is wrong and why hasnt shaw corrected the problem?

reply to derf007
@derf007 - You can only use the new Cisco modems for our BB50+ broadband packages.

@tardcart - Hey, there's a few things we need to help determine what's going on.

1. Method of download (http/torrent/ftp)
2. If http/ftp, the site. Torrents?
3. Size of file.
4. Is modem in bridged or wireless.
5. 3rd party router, do you have one?

--
Sean
Twitter - @Shaw_Sean

reply to ShawSean
Sean, since switching to my Business BB50, my VOD has been flaky. Both STB's keep giving this error once in a while. Called in once and half way through the conversation with the rep it started working again (of course, right?).

VOD ordering is not enabled on your DCT

Error number: 22471

reply to ShawSean
@tardcart - Hey, there's a few things we need to help determine what's going on.

1. Method of download (http/torrent/ftp)
http

2. If http/ftp, the site. Torrents?
filesonic, oron, hotfile, rapidshare, etc.

3. Size of file.
30MB to 8GB, size doesnt matter.

4. Is modem in bridged or wireless.
connects into wireless router

5. 3rd party router, do you have one?
yes, linksys wrt54gl, but i've tried downloading without the router and get the same results.

like i said im not the only one thats been having this issue since the new plans got introduced. i've already tested my hardware to make sure nothing has gone bad and all is good on my end. it sucks having to download files over and over again hoping it doesnt end up corrupt.

reply to rustydusty
@rustydusty - hmm, strange you'd get a ordering not enabled message, let me look into it for you.

@tardcart - Thanks for the info, there's a chance your modem may be faulty. If you could register on the site and PM me your account details, we'll be in touch.
--
Sean
Twitter - @Shaw_Sean

ShawSean i sent you a PM 3 days ago but you haven't replied yet. Please check.