O Canada! > Canadian > Shaw > [ALL] Ask a Shaw Rep

reply to ShawSean

Re: [ALL] Ask a Shaw Rep

What is the configuration on Fa0/0?

Also, don't expect reaching the full 100mb/s when you only have a 100mb/s port on your router connecting to the modem. (But you still shouldn't see this kind of latency/packetloss, unless you were doing a transfer at the same time).

reply to kevinds
well at first shaw told me it was impossible due to billing code, now im finding numerous users who were advertised incorrect upload speeds due to there area being upgraded for the phase 2 DNU upgrade, who's upgraded areas have not been activated on phase 2 yet, tho they are capable of it, this proves that shaw can change the billing code cause they weant in and changed upload to people who were suppost to be getting 3 (they were advertised 5, but the upgrade hasnt even been switched on), since the bb100 is available in my area, i dont know why i cant receive this upload bumpup on my account aswell

reply to shawuser
So the router isn't doing NAT? why is it there?

To see if the problem was with my primary gateway or something on Shaw's end...

reply to ShawSean
I was wondering if you could tell me if Shaw has any plans to expand their area in Dryden Ontario in the near future. I live about 1-2km outside of the Shaw area right now But I would love to get shaw if and when it is available for me.

reply to shawuser
can you also do a "sho int fa 0/0" to see what it negotiated to?

reply to ShawSean
I got a quick question if a Shaw rep has some info on this... my brother has internet with Telus and apparently he was offered a 1 yr promo for Internet 10 and TV for 30/mo? Is this a legit promo? Not sure if it's a special outbound sales department or just Shaw trying to get Telus business. My brother was interested but just wanted to check here first before we call back in. Thanks!

Looking at the current promos, and prices, that promo is more agressive then i have seen recently, but probably is legit.

Hopefully Shaw_Alex can answer officially though.
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Yes, I am not employed and looking for IT work. Have passport, will travel.

reply to Prowulf
I'm not familiar with the outbound sales teams promotions; but it sounds like a heck of a deal. I can ask one of the sales people when they start work in about an hour if you want me to confirm.

reply to ShawSean
Shaw's site is now showing BB250 is not available in Victoria, BC. I could swear it was available before.

Though, what I really care about is... does this mean bad news for the 10 Mbps upload speed for BB100 which still hasn't arrived?

Broadband 250 isn't available in Victoria yet.

Still waiting on all the back-end upgrades to happen.

reply to Shaw_Alex
Yes if you wouldn't mind checking for us thanks. He just recently moved and had been with Telus for a while and its normally a hassle to switch but with a deal like this he'll gladly come over to Shaw. I'm not sure if the sales rep will be calling us back next week but we'd like to decide by this weekend. Thanks.

Send me the phone number they called via private message and I'll look into it.

reply to ShawSean
don't expect 10 mbps upgrade for BB100 in vic...more likely going to see ftth before that. quoting shaw here.

i'm in tillicum area. came home at like 6 and my internet was offline. power cycled modem and it came back, but it's felt laggy since then. did a speedtest and i'm getting 100+ ms to WA, and less than 3 mbps down. what's going on? been a number of outages lately, actually.

thank god for lte..

Are you still having issues this morning? If so contact chat support at www.shaw.ca/chat or send me your account number.

reply to ShawSean
Hi Shaw_Alex,

I have the student promo from 2 years ago (2011 ?), where you get 50% off for being a student and it is valid for as long as you are a student, you just have to show proof of enrollment. I emailed the proof of enrollment last year and I still have the promo.

Today I talked to CS (over chat) and asked them if a screenshot of my school's online system showing that I am an enrolled student would be considered a valid proof or I need to get a letter - I was suprised that the agent said that the student promos cannot be renewed. She said I should check back in august if there is a new student promo, but I cant keep mine, although when I signed up, it was not that way!

Is it true that I cant keep the promo I have past this june?

regards
xtachx
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Bell Canada: It is “Preposterous" that consumers should get content they want on their cellphones.

Do you have any record of the promo stating that it renews as long as you are a student? - If you do, in my experience, there is someone who can re-enter the codes, just might take a bit of work
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Yes, I am not employed and looking for IT work. Have passport, will travel.