Topic '[ALL] Ask a Shaw Rep' in forum 'Shaw' - dslreports.com

Re: [ALL] Ask a Shaw Rep

Wed, 12 Jun 2013 15:14:49 EDT

Shaw_Alex posted : Broadband 50, BB100 and BB250 all have included WiFI Modem rentals.
Everything else you will need to use a regular modem or rent a WiFi modem.

Re: [ALL] Ask a Shaw Rep

Wed, 12 Jun 2013 14:28:40 EDT

Bandito posted :

said by Shaw_Alex:

If you downgrade you will have to pay a little bit extra for the WiFi Modem or you have the option to switch to the free rental modem.

Does this apply as well if i downgrade to 25 Mbps speed or do I need to return the modem and use my own Docsis 2 modem to avoid additional hardware charges?

Re: [ALL] Ask a Shaw Rep

Wed, 12 Jun 2013 14:08:06 EDT

Shaw_Alex posted : If you downgrade you will have to pay a little bit extra for the WiFi Modem or you have the option to switch to the free rental modem.

Re: [ALL] Ask a Shaw Rep

Wed, 12 Jun 2013 14:04:35 EDT

Shaw_Alex posted : You will not be charged anything as we currently do not have any bandwidth usage fees. If you exceed your monthly bandwidth limits often, you will likely be contacted and asked to reduce your usage.

There will be a program coming later where you may be bumped up to the next level package but no details have come out on that yet.

Re: [ALL] Ask a Shaw Rep

Tue, 11 Jun 2013 21:32:17 EDT

anon posted : So I have had to download the majority of my drop box due to a hard drive crash. I went to look at my data usage, I have used 287 GB of data with only 250 + 50GB (I am a shaw friend :D ) of data as my limit. If I excede the limit will I be charged a fee? If so how is it determined?

Thanks

Travis

Re: [ALL] Ask a Shaw Rep

Mon, 10 Jun 2013 18:34:38 EDT

Bandito posted : Thanks for the reply. Right now, I just want to verify the information that was given to me. I have a lot of codes on my account.

I looked at the packages and it says modem rental included on some of them. What was explained to me that I have the option of buying the modem/router but it's free right now if I take the broadband and if later, even a week later, i can downgrade and I keep the modem/router.

Can you verify the above information?

Re: [ALL] Ask a Shaw Rep

Mon, 10 Jun 2013 16:01:40 EDT

Shaw_Alex posted : It depends on your package. If you send me a PM with your account number, I can break down the charges for you.

Some modems are included in the package. Take a look at »www.shaw.ca/internet/packages/ for more information.

Re: [ALL] Ask a Shaw Rep

Mon, 10 Jun 2013 02:33:51 EDT

Bandito posted : Can you verify something about your Broadband 50 and 100 internet? If you have the lower internet speed bundled with your tv, home phone, how much is the price (I will see) for the 50, and 100?

Can you also verify if you actually own the modem/router or you're renting it? Someone said that Shaw currently has a promo where the router is free and installation is also waived?

Re: [ALL] Ask a Shaw Rep

Fri, 03 May 2013 23:50:56 EDT

xtachx posted :

said by Synapse :

Hi Shaw_Alex, been with Shaw for quite a few years and contacted them regarding my student promo expiring. They basically told me it wasn't being offered anymore and to look over the current bundles. No offers, promos or anything like that even vaguely alluded to.

Anything you can do to assist? I'm basically looking at my bill going from $85-$90 to nearly ~$200.

I am on the same boat. Shaw_Alex said that they are putting students on a different promo till the student plan comes out in september. They will not let us keep our student plans. :-(
--
Bell Canada: It is �Preposterous" that consumers should get content they want on their cellphones.

Re: [ALL] Ask a Shaw Rep

Thu, 02 May 2013 17:56:24 EDT

anon posted : Hi Shaw_Alex, been with Shaw for quite a few years and contacted them regarding my student promo expiring. They basically told me it wasn't being offered anymore and to look over the current bundles. No offers, promos or anything like that even vaguely alluded to.

Anything you can do to assist? I'm basically looking at my bill going from $85-$90 to nearly ~$200.

Re: [ALL] Ask a Shaw Rep

Thu, 02 May 2013 12:57:23 EDT

anon posted : I just spoke to a Shaw rep and I'd like confirmation about your online Video on Demand service (vod.shaw.ca)

If I don't want cable TV but do want cable Internet through Shaw. With just Internet can I still use this service? I have no use for 24/7 cable but being able to rent the occasional movie off of Shaw and stream it on my PC would be a plus.

The rep I spoke to said that in order to rent movies from vod.shaw.ca I must have cable. Is this the case? It seems really strange to restrict your Internet subscribers from renting and streaming movies to their PCs.

Re: [ALL] Ask a Shaw Rep

Fri, 26 Apr 2013 12:43:01 EDT

Shaw_Alex posted : The current student promotion has expired and can no longer be added to accounts. I don't have any confirmation, but I do believe a new student promotion is coming.

Currently we are putting students on other promotions to help them save money until a new promotion is available.

Re: [ALL] Ask a Shaw Rep

Thu, 25 Apr 2013 19:48:52 EDT

kevinds posted : Sean is still here, just not as much, try sending him a PM :)

But if you can find the orginal flyer, frame it :D you may need it again
--
Yes, I am not employed and looking for IT work. Have passport, will travel.

Re: [ALL] Ask a Shaw Rep

Thu, 25 Apr 2013 03:24:40 EDT

xtachx posted :

said by kevinds:

Do you have any record of the promo stating that it renews as long as you are a student? - If you do, in my experience, there is someone who can re-enter the codes, just might take a bit of work

I didnt save the page, I didnt imagine shaw will not honor this after a while, however, a web search reveals threads:

»forums.redflagdeals.com/shaw-201···1077684/

(mentions that it is renewable as long as you are a student)

This is from the pre-personal TV era and shawsean knows all about it. (He has helped me get it in the first place, and it was in this very forum!)

I will dig up a bit see if I can find the flyer. However when I called in last year (I actually forgot to submit proof of enrollment on time), it was cancelled, but a manager saw my enrollment status and re-instated the promo and I was given a credit for the month where I was overcharged. This was during July, when they had no student promo just like now, so I find it hard to believe that they dont know about this plan.

--
Bell Canada: It is “Preposterous" that consumers should get content they want on their cellphones.

Re: [ALL] Ask a Shaw Rep

Thu, 25 Apr 2013 01:54:26 EDT

kevinds posted : Do you have any record of the promo stating that it renews as long as you are a student? - If you do, in my experience, there is someone who can re-enter the codes, just might take a bit of work
--
Yes, I am not employed and looking for IT work. Have passport, will travel.

Re: [ALL] Ask a Shaw Rep

Wed, 24 Apr 2013 23:47:30 EDT

xtachx posted : Hi Shaw_Alex,

I have the student promo from 2 years ago (2011 ?), where you get 50% off for being a student and it is valid for as long as you are a student, you just have to show proof of enrollment. I emailed the proof of enrollment last year and I still have the promo.

Today I talked to CS (over chat) and asked them if a screenshot of my school's online system showing that I am an enrolled student would be considered a valid proof or I need to get a letter - I was suprised that the agent said that the student promos cannot be renewed. She said I should check back in august if there is a new student promo, but I cant keep mine, although when I signed up, it was not that way!

Is it true that I cant keep the promo I have past this june?

regards
xtachx
--
Bell Canada: It is �Preposterous" that consumers should get content they want on their cellphones.

Re: [ALL] Ask a Shaw Rep

Tue, 23 Apr 2013 15:01:18 EDT

Shaw_Alex posted : Are you still having issues this morning? If so contact chat support at www.shaw.ca/chat or send me your account number.

Re: [ALL] Ask a Shaw Rep

Mon, 22 Apr 2013 23:59:19 EDT

dondon posted : don't expect 10 mbps upgrade for BB100 in vic...more likely going to see ftth before that. quoting shaw here.

i'm in tillicum area. came home at like 6 and my internet was offline. power cycled modem and it came back, but it's felt laggy since then. did a speedtest and i'm getting 100+ ms to WA, and less than 3 mbps down. what's going on? been a number of outages lately, actually.

thank god for lte..

Re: [ALL] Ask a Shaw Rep

Mon, 22 Apr 2013 12:35:16 EDT

Shaw_Alex posted : Send me the phone number they called via private message and I'll look into it.

Re: [ALL] Ask a Shaw Rep

Sat, 20 Apr 2013 01:42:38 EDT

Prowulf posted : Yes if you wouldn't mind checking for us thanks. He just recently moved and had been with Telus for a while and its normally a hassle to switch but with a deal like this he'll gladly come over to Shaw. I'm not sure if the sales rep will be calling us back next week but we'd like to decide by this weekend. Thanks.

Re: [ALL] Ask a Shaw Rep

Fri, 19 Apr 2013 17:53:56 EDT

Shaw_Alex posted : Broadband 250 isn't available in Victoria yet.

Still waiting on all the back-end upgrades to happen.

Re: [ALL] Ask a Shaw Rep

Fri, 19 Apr 2013 17:46:43 EDT

adiabatic posted : Shaw's site is now showing BB250 is not available in Victoria, BC. I could swear it was available before.

Though, what I really care about is... does this mean bad news for the 10 Mbps upload speed for BB100 which still hasn't arrived?

Re: [ALL] Ask a Shaw Rep

Fri, 19 Apr 2013 13:27:15 EDT

Shaw_Alex posted : I'm not familiar with the outbound sales teams promotions; but it sounds like a heck of a deal. I can ask one of the sales people when they start work in about an hour if you want me to confirm.

Re: [ALL] Ask a Shaw Rep

Fri, 19 Apr 2013 10:12:25 EDT

kevinds posted : Looking at the current promos, and prices, that promo is more agressive then i have seen recently, but probably is legit.

Hopefully Shaw_Alex can answer officially though.
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Yes, I am not employed and looking for IT work. Have passport, will travel.

Re: [ALL] Ask a Shaw Rep

Fri, 19 Apr 2013 09:54:34 EDT

Prowulf posted : I got a quick question if a Shaw rep has some info on this... my brother has internet with Telus and apparently he was offered a 1 yr promo for Internet 10 and TV for 30/mo? Is this a legit promo? Not sure if it's a special outbound sales department or just Shaw trying to get Telus business. My brother was interested but just wanted to check here first before we call back in. Thanks!

Re: [ALL] Ask a Shaw Rep

Thu, 04 Apr 2013 11:58:10 EDT

stolen posted : can you also do a "sho int fa 0/0" to see what it negotiated to?

Re: [ALL] Ask a Shaw Rep

Tue, 19 Mar 2013 07:41:10 EDT

ddonais posted : I was wondering if you could tell me if Shaw has any plans to expand their area in Dryden Ontario in the near future. I live about 1-2km outside of the Shaw area right now :( But I would love to get shaw if and when it is available for me.

Re: [ALL] Ask a Shaw Rep

Wed, 13 Mar 2013 03:30:41 EDT

shawuser posted : To see if the problem was with my primary gateway or something on Shaw's end...

Re: [ALL] Ask a Shaw Rep

Mon, 11 Mar 2013 15:01:19 EDT

stolen posted : So the router isn't doing NAT? why is it there?

Re: [ALL] Ask a Shaw Rep

Sat, 09 Mar 2013 02:02:43 EDT

Connor M posted : well at first shaw told me it was impossible due to billing code, now im finding numerous users who were advertised incorrect upload speeds due to there area being upgraded for the phase 2 DNU upgrade, who's upgraded areas have not been activated on phase 2 yet, tho they are capable of it, this proves that shaw can change the billing code cause they weant in and changed upload to people who were suppost to be getting 3 (they were advertised 5, but the upgrade hasnt even been switched on), since the bb100 is available in my area, i dont know why i cant receive this upload bumpup on my account aswell

Re: [ALL] Ask a Shaw Rep

Fri, 08 Mar 2013 13:56:03 EDT

shawuser posted : There's nothing on that interface, no nat, nothing. Just router connected to the WAN. Trace from home to work and work to home attached.

Re: [ALL] Ask a Shaw Rep

Fri, 08 Mar 2013 13:05:37 EDT

stolen posted : What is the configuration on Fa0/0?

Also, don't expect reaching the full 100mb/s when you only have a 100mb/s port on your router connecting to the modem. (But you still shouldn't see this kind of latency/packetloss, unless you were doing a transfer at the same time).

Re: [ALL] Ask a Shaw Rep

Fri, 08 Mar 2013 04:00:11 EDT

shawuser posted : After upgrading from BB50 to BB100, latency has become terrible. Packet loss even pinging to my first hop default gateway.

Re: [ALL] Ask a Shaw Rep

Thu, 07 Mar 2013 11:28:25 EDT

anon posted : Telus and Rogers provide IMAP for email, why don't you???

Re: [ALL] Ask a Shaw Rep

Mon, 04 Mar 2013 23:03:00 EDT

Mayhem posted : Hi Alex,

Sorry I forgot to edit my post. I called tech support and they said there is an issue with my cable line (signal levels are all over the place).

They have someone coming here tomorrow to fix the issue.

Thanks!

Re: [ALL] Ask a Shaw Rep

Mon, 04 Mar 2013 20:21:26 EDT

Connor M posted : thank you for these facts kevinds i appreciate it

Re: [ALL] Ask a Shaw Rep

Mon, 04 Mar 2013 19:53:20 EDT

kevinds posted : But places where the DNU hasn't happened yet, have 5 upload.

And the upload speed, isn't affected by DNU (to the best of my knowledge - looking for any information I can use to correct myself), modems stop at 108 MHz for transmitting, the DNU analog stations are much higher than that.
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Yes, I am not employed and looking for IT work. Have passport, will travel.

Re: [ALL] Ask a Shaw Rep

Mon, 04 Mar 2013 15:40:19 EDT

Shaw_Alex posted : If you send me a message with your account number and address; I can take a look at your modem and see what package you are on, and what upload speeds are available for you.

It really depends on the area, and if a DNU upgrade has taken place.

Cheers.

Re: [ALL] Ask a Shaw Rep

Mon, 04 Mar 2013 15:38:38 EDT

Shaw_Alex posted : Hi Mayhem,

What sort of results do you get when you run a speed test?
Run a test at speedtest.shaw.ca and post your results.

Since it's intermittent, run a test when the problem is occurring, and when it seems okay.

If you lose internet connection, check the "Online" light on your modem. If it's not online, then it is something on our end.

I'm not familiar with anything going on in Salmon Arm, but if you send me a private message with your account number or street address, I can check it out.

Re: [ALL] Ask a Shaw Rep

Sat, 02 Mar 2013 18:57:59 EDT

kevinds posted : Experience, I know different people who have BB50, some have 5 up some have 3 up.

I don't know why it happens.

Business 50 has 5 up everywhere though (if you have TV service with residental BB50, the price isn't much different and sometimes cheaper)
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Yes, I am not employed and looking for IT work. Have passport, will travel.

Re: [ALL] Ask a Shaw Rep

Sat, 02 Mar 2013 18:32:06 EDT

Connor M posted : how do u know this, i posted in this thread cause i was looking for a 100% accurate answer from a rep and when i called yesterday they tried to make my think it wasnt possible, even tho i kno that 5 up is available to me because the bb100 is available in my area

Re: [ALL] Ask a Shaw Rep

Sat, 02 Mar 2013 16:39:02 EDT

Mayhem posted : Hi Alex,

Are you aware of any server upgrades or maintenance in the Salmon Arm area?

In the last 5 days or so, at random times I will get severe internet lag for 5-30mins (sometimes longer). I've also lost internet completely for an ~hour at a time the past couple nights.

As of right now, webpages take 20 seconds before anything shows up - when usually it's quite instant. I'm on the BB100 plan.

Any ideas what the issue could be?

Re: [ALL] Ask a Shaw Rep

Sat, 02 Mar 2013 04:36:30 EDT

kevinds posted : Some places you can get 5 upload on BB50, but I'm not sure what the conditions are, or what magic has to happen to the account.
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Yes, I am not employed and looking for IT work. Have passport, will travel.

Re: [ALL] Ask a Shaw Rep

Fri, 01 Mar 2013 18:31:45 EDT

Connor M posted : ok here is my question, im on bb50 but bb100 is available to me, however i dont wish to pay more for the service or need those download speeds, what i do need is upload, is it possible my upload be bumped upto the 5mbps of the b100 plan while i stay on the bb50?

Re: [ALL] Ask a Shaw Rep

Wed, 27 Feb 2013 16:23:12 EDT

Skud posted : Thanks for the reply.

I'm not sure I understand how that would work if I were to get both? How would I end up with the static IP on the residential unlimited connection?

I talked with a Shaw business rep today and was told that if I were to go over the 1TB mark I would receive a few warnings before having my service disconnected.

Thanks!!
Riley

Re: [ALL] Ask a Shaw Rep

Wed, 27 Feb 2013 16:11:30 EDT

kevinds posted : Can get both, cheaper business package to get the static IP, and then the unlimited residental.

I haven't heard of any business accounts being bothered by going over the 1TB mark either though.
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Yes, I am not employed and looking for IT work. Have passport, will travel.

Re: [ALL] Ask a Shaw Rep

Wed, 27 Feb 2013 12:10:34 EDT

Skud posted : I'm in Swift Current, SK and we recently have been offered up to 100Mb.

I host DR sites for a number of companies and, as a result, my network usage is consistently between 1 and 3 TB per month. Currently, I'm on the Sasktel High Speed Ultra which is unlimited 25Mbps.

I see residential services are able to get the Unlimited 100 package, but there is no unlimited package for business, only one with a 1 TB limit. I need a static IP, which I don't believe is offered with a residential package.

Do you know if/when an unlimited business package will be offered?

Thanks!!
Riley

Re: [ALL] Ask a Shaw Rep

Sun, 24 Feb 2013 15:05:20 EDT

Dazog posted : So I see a price increase for my 100 Mbps plan from 80.00 a month to 85.00 a month starting in april.

So I ask what am I getting for my 5 bucks?

More Bandwidth. Nope
More Download. Nope
Promised 10 Mbps Upload from years back. Nope

I have been with shaw for at least 12 years.

This is sickening.

Re: [ALL] Ask a Shaw Rep

Fri, 22 Feb 2013 15:52:14 EDT

kevinds posted : The Open Connect is interesting, it is free, but not free.

There is a good discussion about it here »Shaw no support new Super HD from Netflix, boo!

Weighing your options, get both installed and try/use both for a couple weeks in your home.
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Yes, I am not employed and looking for IT work. Have passport, will travel.