I rec'd a Cisco dpc3825 but, strangely enough, the serial number of it is nowhere to be found in Shaw's database/listing/whatever. The tech asked for s/n and then took 10 minutes to try to find it, and failed. I don't get it... Hubby got SMC a while back and I hooked it up, and there were no (known) issues with it at all. Seems people on here don't like the SMC much but ours seems to be working ok.
Now, about that Cisco... what do I do? Call again and wait an hour just to find out they can't find this device in their own inventory? Help... I am having other issues as well (I posted in »OMG! Shaw, what's happening???
), and this is really getting depressing...
ShawSean: is there ANYONE you can recommend I contact to get some semblance of service I pay for? I'm in St. Albert, AB.