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meach13

join:2007-04-05
Bessemer, AL

Diagnostic Mode

Everyone,
Sorry for the basic questions but trying to see how to get the 4250 or 8300 SA cable box into diagnostic mode. I have tried holding the ok/sel until mail light flashes then hitting triangle or info and those are not working.

Thanks for any and all help.



BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:148

1 edit


Meach13 just curious but what is your ultimate goal with access?
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Einstein~


meach13

join:2007-04-05
Bessemer, AL

Trying to see if they have signal on there. I tested u-verse for a month and now my brighthouse seems like I am still watching U-verse. Meaning the HD seems to pixel some now on faster movement and if you move closer to the TV has a background snow to it. Dont get me wrong the picture is still good just not what it use to be.

Thought I could maybe check it before calling brighthouse out an wasting a half day of work to be home.



BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:148

They do but if you had a signal issue it would likely manifest itself as macroblocking and you would know it. Question...what kind make and model of TV.


meach13

join:2007-04-05
Bessemer, AL

Sony 55 xbr3 and Panasonic 37 viera
FYI I have had brighthouse for about 2 yrs now and most the time it is pretty good. Just seeing if there was something I could check before call them out.



BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:148

Have any of the sttings on the Sony changed by some chance? I'll go dig up the features on that unit and see if there is something you can check...hopefully the manual is online somewhere.


meach13

join:2007-04-05
Bessemer, AL

No settings have not changed in about 1yr, guess I will give oh BHN a call on coming out


tim tim tim

join:2010-08-14
Lutz, FL
kudos:2

Unless its a tv setting, theres nothing that can be done to fix it. Its the wonderfull side effect of digital compression.



BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:148
reply to meach13

Yes but compression can be adjusted and if it's functioning correctly due to a config issue (which is possible) then there may be problems. Lets keep an eye on this and see if it continues...


meach13

join:2007-04-05
Bessemer, AL

Thanks Everyone,
Well of course tech came out this morning and picture was looking good. Tech said there was not noise and all signals were in check.

OK here is newest problem. When I call brighthouse on my cell phone I put in my billing phone number says it will transfer me to a repair specialist. Then the phone call goes dead and my Lightning cable modem reboots itself. I can watch the modem come back online and when I make the call again soon as it says it is transfering me the call goes dead and modem lights all go out and reboots itself.



BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:148

Exactly what prompts are you hitting along the way... please give them step by step.


meach13

join:2007-04-05
Bessemer, AL

call 205-591-6880 ask me are calling from number associated with your account I say "YES" Then ask me is short description why am I calling I say "TV Repair" says hold let me transfer you to customer repair specialist then it goes dead and Modem reboots

I did it 6 times in a row



BHNtechXpert
BHN Staff
Premium,VIP
join:2006-02-16
Saint Petersburg, FL
kudos:148

said by meach13:

call 205-591-6880 ask me are calling from number associated with your account I say "YES" Then ask me is short description why am I calling I say "TV Repair" says hold let me transfer you to customer repair specialist then it goes dead and Modem reboots

I did it 6 times in a row

Thanks checking. I know there are specific instances where a reboot is auto-generated but not sure if this is one of those instances. I will find out and get back with ya either in thread or via pm.
--
~All truth goes through three phases. First, it is ridiculed. Second, it is violently opposed. Third, it is accepted as self-evident. - Einstein~