| [Equipment] M-CARD Self Install BS Want to know why Insight wants to charge $25 to install a M-CARD when the FCC rules clearly state "Effective August 8, 2011, cable operators must allow self-installation of CableCARDs if they allow self-installation of other equipment" - the "other equipment" I will use as an example here is the Mini box.
We all know if they roll a tech - they will stand there and watch me install my M-CARD as they have no idea how to do a Windows Media Center installation. |
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 ARGONAUTgot ping?Premium
join:2006-01-24
New Albany, IN | Good question. |
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| reply to mharbeson
I agree, they are incompetent in relation to CableCard.
Be sure to report them to the FCC if they don't straighten up.
»esupport.fcc.gov/complaints.htm |
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| reply to mharbeson
I re-called the sales line - was told some story about how the FCC has given insight some exception to allow them to only have to comply as of November 1 2011 - sounds like a line of crap.
I have made the FCC complaint. Are there any local goverment officials I can launch a complaint with? Can I file more than one FCC complaint?
The sales manager also made a point to tell me that "they may still charge $25 with the self install kit as well" which if that is true, I think at that point I will just outright terminate all Insight services. What they are doing is just wrong and they know it. |
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| reply to mharbeson
There IS exceptions to the FCC rule for self installs until November however it is usually small town cable operators that succeed in getting them. I highly doubt that Insight was able to obtain any type of waiver. However the burden of proof is upon them. If their waiver is legit the FCC complaint will be dropped.
There are usually numbers on your monthly Insight bill with the local franchise authority that you could try.
As to the cost it could be legit. The first step is to determine whether or not they actually charge for the Internet self install kits which I believe is the benchmark that the FCC is judging them by. |
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| reply to mharbeson
Re: [Equipment] [UPDATE] M-CARD Self Install BS I sent an email to Mr Willner and he has had his team follow up to resolve this issue to my satisfaction. I am pleased they have offered to resolve the issue - but wish I did not have to go this route as the customer call center should have made the attempt to cure the issue at that level without involving the "higher ups"
Kudos's to Mr Willner and his team - we can all hope this level of "taking care of the customer" will be continued in the new merged TWC and Insight.... I certainly appreciate it when I receive excellent customer service and am happy to do business with a company that provides it. |
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| reply to mharbeson
Re: [Equipment] M-CARD Self Install BS I was thinking about going with an M-CARD setup with Mythtv and a Silicon Dust Home Run Prime. Reading on their forums I heard people talking about the broadcast protection set to "Record Once" causing issues. Have you had any issues recording HD? Are there any channel limitations? I know PPV won't work but do things like HBO still work?
Thanks |
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 rv65Ban Cat DeclawingPremium
join:2008-08-02
USA!!!!
kudos:1 | HBO cannot be recorded with MythTV plus CableCard tuner. Only WMC can record such programming. With the merger, TWC could very well set the CCI bit to copy once on everything but the locals. This has happened in other TWC divisons (like mine). |
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| rv65: Does this prevent you from watching the program on mythtv? I understand it can't be recorded but can you still watch it in HD? |
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petey_
join:2003-06-14
Louisville, KY | reply to mharbeson
What was the outcome of this? Are you able to pick up a M-CARD now or do you have to have pay for an install? |
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| It is past the exempt date set by the FCC, so Insight *should* allow CC self installs. I'm pretty sure everything on Insight is already set to Copy Once, except PPV which is Copy Never (not sure about broadcast stations, but they should be set to Copy Freely). I don't know how MythTV handles the copy protection flag, nor how it does DRM. To my knowledge only Microsoft MediaCenter has passed all the requirements of CableLabs to be certified to watch/record encrypted CableTV via CableCARD.
You can still order PPV, you just have to call Insight and request the event to be enabled for all devices on the account (I've never actually done this, just read in multiple places). |
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| said by jpatton1979:It is past the exempt date set by the FCC, so Insight *should* allow CC self installs.
I'm just trying to pull a Cable Card from my old TiVo Premiere, and install it in my TiVo Premiere Elite. They cant even figure out how to set that up right. They keep saying that the authorization signal is hanging at "Pending". I sent Michael Wilner an email. I don't expect it to help, but I figured he could at least be made aware of issues with cable card support.
In the meantime, I have an appointment with a tech on Thursday. We'll see if he is as "good" as the guy that originally installed the card. Which is to say, not very. |
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| I have much experience with Tivo pairing and Insight. They need to completely unpair/deauthorize the card from your account and re-add the new Host ID and Data ID into their system before the pair, otherwise the card will never pair correctly and the Data ID will just keep cycling everytime they attempt a pair. |
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Saberj
join:2011-12-27
Lexington, KY | said by tspencer:I have much experience with Tivo pairing and Insight. They need to completely unpair/deauthorize the card from your account and re-add the new Host ID and Data ID into their system before the pair, otherwise the card will never pair correctly and the Data ID will just keep cycling everytime they attempt a pair.
Thanks a lot. I'll call them today and have them try that.
I've been having issues where certain channels (The Lowers) are fine, but the non-Network HDs are not authorized. Sound about right? |
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Saberj
join:2011-12-27
Lexington, KY | reply to tspencer
That apparently didn't work either. I'm not sure if they did it right, but they swore they unpaired and de-authorized first. And yet, it doesn't seem to work still. |
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| reply to Saberj
Yes that sounds exactly like an improper pairing. Digital channels will probably throw a CC pair screen but still work after clearing but HD channels will never tune.
Sounds like you got ahold of a rep that is not trained on CC pairing for 3rd party devices. Just double check and have them tell you exactly what the 3 pairing ID number sequences are and make sure your DATA ID sequence is not changing when they attempt the pair (this is a clue they did it wrong). |
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Saberj
join:2011-12-27
Lexington, KY | said by tspencer:Yes that sounds exactly like an improper pairing. Digital channels will probably throw a CC pair screen but still work after clearing but HD channels will never tune.
Sounds like you got ahold of a rep that is not trained on CC pairing for 3rd party devices. Just double check and have them tell you exactly what the 3 pairing ID number sequences are and make sure your DATA ID sequence is not changing when they attempt the pair (this is a clue they did it wrong).
The tech finally got here today. Tested the line, everything was fine. Called dispatch, got her to un-pair and re-pair the cable card, and wouldn't you know? All of a sudden it was working again. :P
He said the CSRs do not know what they are doing when it comes to cable cards. He also said we were lucky it worked, because there are only 3 people in dispatch that know what they are doing. One is a supervisor that is off until next week, and the other two were off at least today.
It's pretty obvious that Insight doesn't really care about cable card installations. I assume it probably would have worked ok if it was a new card, but even then you never know.
Thanks for the help. I wanted to hunt down the person that told me they had un-paired and re-paired the card yesterday and beat them with something. But in the end, it was exactly what you said. |
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| Glad you got it working. They didn't charge you for the tech visit did they? |
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Saberj
join:2011-12-27
Lexington, KY | I don't think so. They better not. I didn't sign anything, and they never said there would be a charge. I'll watch my bill for sure, though. |
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