| Terrible Customer Servie from Clearwire I just tried to sign up for clearwire internet service and have been thoroughly angered and dissatisfied with their customer service. First, the first agent I spoke with sold me an internet package that was totally incompatible with my computer and home set-up. He never asked me what kind of computer I use, and sent me hardware for a PC. I use Mac. I was told my account would be charged $25. I was charged $108. He never explained the cost or options regarding hardware. When I tried to change the service I was on the phone for over an hour sorting it out because the service agent was outsourced and we could barely understand each other. After finally deciding on the appropriate service, I was told that service was not available in my area. One would think they might figure that out before being on the phone for an hour. After canceling the account that day I have had to call back twice because I have yet to be sent return shipping labels or be refunded the money I was charged. |
