reply to ShawSean
Re: [ALL] Ask ShawSean @Nilism, adiabatic - I'm waiting for the most current road map from operations so I can give you a more accurate timeline.
@pkarlos - You know i'm sending you a pm once I have that ETA
@Karyudo - Sorry, I've got no information on that.
@fedup123 - I'd like to make it 100% again, just pm me your account details and I'll do whatever I can to straighten the situation out.
@ErikRP - no excuses really for the hold times Erik, they're rather long right now. Please contact me anytime (during business hours) on the boards and i'll get back to you asap as an alternative. As for front-line staff, we're busy training new agents right now, but it does take 4-6 weeks to train and ensure they're capable of taking calls efficiently.
@edwardxin - there's really no way for me to see what the average speed of a building is Edward. We always want to ensure the speed you subscribe to is the speed you're getting. If it isn't, I'm available on the boards to make sure we do our best in ensuring it is.
Twitter - @Shaw_Sean