| 1and1.com DOWN We lost our dedicated server hosting service since about 9:00 AM EDT this morning. We have two different servers and they are both down! We have tried calling the dedicated server support several times without any success. We are now going through their regular /generic support department and been on hold for 30 minutes without anyone answering!
This is the second time this week we lost the servers. Last week we were down two days due to a hardware failure. Their dedicated server department was very slow at responding in fixing the problem, and they ignored ALL our questions regarding what happened or how to prevent it from happening again.
We need a new web host with reliable dedicated server service for our .NET application. Any suggestions? |
|
|
|
| Our server is also down. 1and1 support lines are all engaged, both non-geographical and geographical. ON the few times I have got through I get put in a queue then I'm disconnected. |
|
| reply to mNasser
same problem here. dedicated server offline. no tech support. |
|
| reply to mNasser
Same with me, my server is down since 8:55am EDT.
Support lines are busy and no replies from support email.
They must be in big trouble. |
|
| reply to anonzzz
Same here, we have three server and all are down. i can't get through on the phone either seems they've just stopped picking it up. I would at the very least expect some notification on their website which is still up. we have both cloud and dedicated hosted in the German Datacentre and all are effected. |
|
| reply to mNasser
Hi All. We also have a dedicated server. Here is what I know. I called several times and finally got through. The rep told me that they gave him sparse details as to the cause. It was something to the effect of a "back-end config file" issue. I'm not sure what that means, but basically all VPS, dedicated and cloud servers are currently down. He said he was pretty sure their shared sites are also down.
They are hoping for a quick resolution (within an hour or so), but he had no ETA as of yet. Unfortunately, they have no notification system (either email or an area in the Control Panel) where we can check. His best advice was to refresh our site every so often to see if it's back up. I felt that solution was crap and there definitely appears to be a lack of communication between their support reps and the people in the field.
Thanks. |
|
| reply to mNasser
We called at 9:05am and they told us that is was a network issue and that it was affecting everyone. The tech said that it would be resolved within the hour. Its now 10:44 am and our dedicated server is still down. We were in the process of migrating from 1and1 to our new data center. Almost had everything migrated and then this happened. 1AND1 works for starter companies but there comes a time when you have to migrate to a local CO-LO. This gives you more control and allows you to have more redundancy. |
|
| reply to JasonInNYC
Anyone have an ETA? |
|
| reply to mNasser
Just got off the phone with a 'rep' she said it was a long term problem and they had no E.T.A for a resolution. As I type our server has just came back to life.
They refused to answer my questions as to what the problem was and why their service status page claimed "all services functional" |
|
| reply to JasonInNYC
Thanks for the info. Our dedicated server is down, but we have some clients with shared accounts, and those appear to be up and running. 1and1 mail (at least webmail) also appears to be down, as is the 1and1 control panel. |
|
| reply to mNasser
Our server is now online. |
|
 statestress magnetPremium,Mod
join:2002-02-08
Purgatory
kudos:6
Webhosting
Android
Sonic.net
Washington & Balti..
UK Chat
| reply to mNasser
This from their twitter feeds:
quote:
We're currently facing some problems with our servers and internal systems like the control panel. We're trying to fix this ASAP!
...
85% of root servers are now back online & the rest are in the process.
And from their facebook status page ( »www.facebook.com/1and1uk/posts/2···02132521 )
quote:
Due to a database-outage, in combination with a software error, we suffered from a faulty root server configuration. Therefore since about 3 o’ clock (European time) internet applications of 1&1 server customers aren’t reachable. Only 1&1 customers who use a dedicated or virtual server are affected. The majority of customers with hosting packages (shared/Dual-Hosting/Cloud) are not affected. Our technicians are working on the problem under high pressure.
|
|
| It's back up again. It was a nightmare for us because the server was also down Thursday and Friday due to hardware failure. We repeatedly asked 1&1 for an explaination of the problems but didn't get any replies. Also they did not explain why we had to recover files and reimage the hard drives when we have RAID installed! Needless to see, we are shopping for a new host. Any recommendations for a reliable Windows dedicated server host? |
|
| 12:53 Eastern one of my root servers are up, the other is still down:-( |
|
| Re: 1and1.com Finaly UP 1:10 and I had access to the server. I had to go threw the panel to reboot:-( to get access.
Though I bet it will never happen, I wish they would give us an explanation why we went down.
|
|
| reply to exedigital
Re: 1and1.com DOWN server down again, right now ;-( |
|
| yep, out again |
|
| reply to Haim
my server went down again about 10 minutes ago. |
|
| reply to anonzzz
Yep of course they are down again. |
|
 mileagePremium
join:2000-01-02
I'm here | reply to mNasser
I'm down as well. Managed Server.
--
^^--sign here |
|
